Transcript: Renovating | Nov 07, 2000

(music plays)
The opening sequence shows a wooden table with a small lit candle.
Fast clips show different sets of hands performing activities on the table such as pulling petals from a daisy, drawing a big red heart, tuning a violin, flipping through the pages of a book, cooking, and pouring a glass of red wine.
In animation, the title appears inside the shape of a house: “More to life.”

Then, Karen Horsman appears in a studio with yellow walls and a small TV set in the background, which reads “More to life.”

Karen is in her thirties, with short wavy black hair. She's wearing a black blazer over a green blouse.

She says HELLO, I'M KAREN HORSMAN
SITTING IN FOR MAUREEN
TAYLOR, WELCOME TO “MORE TO
LIFE.”
RENOVATING.
WE WANT THAT DREAM MOMENT
BUT WE DON'T WANT THE
NIGHTMARE OF THE
CONSTRUCTION ZONE TO GO
ALONG WITH IT.
WELL TODAY WE'RE GOING TO
TALK ABOUT RENOVATING, OR IF
YOU'RE THINKING OF REPAIRING
OR DOING THOSE RENOVATIONS,
OUR GUEST IS HERE TO HELP.
MARK JACKSON HAS 20 YEARS OF
EXPERIENCE IN RENOVATING AND
MAYBE YOU WANT TO KNOW HOW
TO FIND A GOOD RENOVATOR, OR
YOU'RE IN A SITUATION WHERE
YOU'VE GOT A BOTCHED JOB AND
YOU NEED SOME HELP, OR THAT
FIXER-UPPER.

Mark sits next to Karen. He’s in his late forties, clean-shaven and bald. He’s wearing rounded glasses and a blue shirt.

Karen continues ALL YOUR QUESTIONS HERE
ABOUT RENOVATING BY DIALING
US HERE IN TORONTO AT...

A caption reads "416-484-2727. 1-888-411-1234."
Then, it changes to "moretolife@tvo.org"

Karen says AND MARK JACKSON
IS HERE TO HELP YOU WITH ALL
THOSE QUESTIONS.
MARK, WELCOME.

Mark says THANK YOU.

Karen says TELL ME, HOW DO WE START.
IF WE WANT TO DO RENOVATIONS
THAT'S JUST WHAT I'VE GOT TO
GO WITH AND A PRICETAG.
WHAT'S THE As, Bs AND Cs TO
GET GOING WITH RENOVATIONS?

The caption changes to "Mark Jackson. Renovator."

Mark says PERSONALLY
WHEN I VISIT A HOME I TRY TO
GET A SENSE OF HOW BIG THE
PROJECT IS.
IF IT'S A BATHROOM, FOR
EXAMPLE, WELL MAYBE WE'LL
ALL GO UP THERE AS A FAMILY
AND TALK A LITTLE BIT ABOUT,
YOU KNOW, WHAT THEY WOULD
LIKE TO OWN.
IF IT'S A BIGGER PROJECT, AN
ADDITION OR SOMETHING ALONG
THOSE LINE, THEN WE WOULD
START TO TALK A LITTLE BIT
MORE IN TERMS OF, YOU KNOW,
ARE THERE PLANS, DRAWINGS,
ANY CONCEPTS?
AND WHAT WE'RE STARTING TO
FIND IS MORE AND MORE PEOPLE,
THEY HAVE A SENSE OF WHAT
THEY'D LIKE TO OWN, BUT
THERE'S NOTHING WRITTEN DOWN.
SO WE TRY TO GET ALL THE
STUFF OUT OF THEIR HEAD, GET
IT DOWN ON PAPER WHERE IT'S
JUST A LITTLE EASIER FOR
THEM TO FILTER THROUGH THE
INFORMATION, AND THEN IT'S A
LITTLE EASIER FOR ME TO
INSTRUCT TAUR SOME SORT OF,
YOU KNOW, OPPORTUNITY FOR
THEM.

Karen says SO IN AN IDEAL
CUSTOMER, THOUGH, IF I AM
DECIDING I WANT RENOVATIONS,
DO YOU WANT SOMETHING DOWN
ON PAPER IF I'M REALLY, I
REALLY WANT TO BE READY AND
RESEARCHED AND KNOW THE
PRICE TAG IN MY HEAD?
I'M NOT GOING TO MAKE
ARTIST'S PLANS OR A
RENDERING, BUT CERTAINLY, IF
I HAVE JUST LIKES AND
DISLIKES DOWN, THAT'S A GOOD
PLACE TO START?

Mark says OH, I THINK
THAT'S VERY HELPFUL, BECAUSE
IT TELLS ME THAT THEY'VE
GONE OUT, THEY'VE PERHAPS
DONE A LITTLE RESEARCH.
MY ROLE IN THERE IS TO
ANALYZE THEIR NEEDS AND SHOW
THEM HOW OUR COMPANY CAN
HELP THEM REACH THEIR GOALS.
SO THE MORE INFORMATION I
HAVE, IT'S JUST THAT MUCH
EASIER TO STRUCTURE, AND
TYPICALLY TELLS ME WHETHER I
HAVE TO BRING IN SOME
OUTSIDE PEOPLE TO HELP ME
ALONG THE WAY OR ALONG
THAT --

Karen says NOW I'M WONDERING
WHAT YOU'D THINK OF ME.
I'M ONE OF THESE PEOPLE THAT
RESEARCHES A FAUCET DOWN
TO -- I GO TO FOUR DIFFERENT
STORES AND DISID WHAT MODEL
I WANT.
ARE THEY TERRIBLY -- ARE THE
TERRIBLY ANAL GOOD TO WORK
WITH?

Mark says ACTUALLY
YEAH, THEY'RE PRETTY GOOD.
AGAIN, I THINK BY THAT POINT
THEY HAVE A REAL CLEAR
PICTURE OF WHAT THEY WANT TO
OWN AND THAT REALLY HELPS
WITH BUDGET.
AS CONTRACTORS, WE HAVE TO
KIND OF GO IN THERE KIND OF
BE YOUR PSYCHOANALYSTS FOR A
HALF AN HOUR, AN HOUR IF
WE'RE FORTUNATE ENOUGH AND
THEN FROM THERE, STRUCTURE
SOME NUMBERS, THROW THEM OUT
IN HOPES THAT THEY MAKE SOME
SENSE, BUT TYPICALLY, BIGGER
PROJECTS REQUIRE MORE TIME,
HANG AROUND WITH THE FAMILY,
GET A SENSE OF WHAT'S GOING
ON IN THE HOME, YOU KNOW,
AND THAT KIND OF THING SO A
LITTLE MORE INFORMATION.
IT MAKES MY LIFE A LITTLE
EASIER, THAT'S FOR SURE.

Karen says I'VE MENTIONED
PRICE A FEW TIMES BECAUSE I THINK.
A HUGE FACTOR
FOR MOST HOME OWNER, LOOK, I
WANT TO REDO THIS BATHROOM,
OR THE KITCHEN IS ALWAYS A
FAMOUS ONE, BUT I'VE GOT A
BUDGET.
SO IT'S YOUR JOB TO MAKE
SURE THAT THAT BUDGET IS
REALISTIC?

Mark says TYPICALLY
WHAT I FIND IS THAT HOME
OWNERS WANT ME TO COME UP
WITH THE BUDGET.

Karen says REALLY?

Mark says YEAH.

Karen says DON'T THEY HAVE A
FIGURE IN THEIR HEAD?

Mark says WELL
SOMETIMES.
SOMETIMES THEY DO.
IF THEY'VE RESEARCHED,
THEY'VE USUALLY GOT SOME
SENSE OF WHERE IT COULD GO.
TYPICALLY, CLIENTS HAVE A
TENDENCY TO UNDER BUDGET.
OR THEIR EXPECTATIONS ARE A
LITTLE OUT OF WHACK SO WE
TRY JUST TO HELP THEM GET
EVERYTHING IN PERSPECTIVE
AND THEN THE NUMBERS USUALLY
MAKE SENSE.

Karen says BUT HOW I DO START
FINDING THAT RENOVATOR?
BECAUSE I MAY HAVE A LOT OF
CHOICES, EITHER FROM
RECOMMENDATIONS OR I'M GOING
TO GO TO THE YELLOW PAGES.
I WOULDN'T EVEN KNOW HOW TO START.

Mark says RECOMMENDATIONS IS A GOOD START.
I THINK IF PEOPLE IN THE
COMMUNITIES OR FRIENDS AND
FAMILY HAVE HAD SUCCESSFUL
PROJECTS, THAT'S A GOD PLACE
TO START.
WE'RE MEMBERS OF THE
GREATESTER TORONTO HOME
BUILDER'S ASSOCIATION, WUFT
ORGANIZATION.
A LOT OF TOP RENOVATORS IN
THE CITY BELONG THERE, AND
IT'S A GROUP OF CONCERNED
RENOVATORS AND BUILDERS THAT
HAVE A WORK ETHIC THAT THEY
WANT TO PROJECT OUT THERE,
IN FACT I THINK YOU'VE
PROBABLY SEEN SOME OF OUR
ADVERTISING AROUND THE CITY.
ORGANIZATIONS LIKE THAT
BETTER BUSINESS BUREAU IS
ANOTHER ONE TO MAYBE TAP
INTO.
SO AGAIN, IT'S --

Karen says YEAH, BECAUSE YOU
KNOW THEY'VE BEEN CHECKED
OUT AND THERE'S A START WILL
AND IT'S ALWAYS A GOOD IDEA.

Mark says OH, FOR SURE.

Karen says BUT WHAT SHOULD WE
BE LOOKING FOR IN TERMS OF
THE SIZE OF THE COMPANY OR
THE PRICE RANGE?
I'VE ALWAYS THOUGHT DON'T GO
TOO LOW, DON'T GO TOO HIGH.
PICK THE COMPANY IN THE
MIDDLE.

Mark says I THINK THAT'S A GENERAL
RULE OF THUMB.
TYPICALLY THE TOP AND BOTTOM
GUYS ARE THROWN OUT.
I THINK WHEN YOU'RE LOOKING
FOREIGN VAITOR, IT'S VERY
MUCH A HIT-AND-MISS THING.
I THINK ONCE THEY ARRIVE ON
THE HOME, APPEARANCE, IF A
GUY WALKS THROUGH THERE AND
HE'S FULL OF PLASTER,
LIKELIHOOD IS YOUR HOUSE IS
GOING TO BE, TOO.
BUT THE OTHER SIDE OF THAT
IS YOU KNOW, HOW HE PRESENTS
HIMSELF, AND THEN STARTS
TO -- FROM OUR POINT OF VIEW,
IT'S ALL ABOUT YOU, ALRIGHT?
AND SO WE REALLY TRY TO
FOCUS ON YOU, THE INDIVIDUAL,
AND THEN START TO DEVELOP IT
FROM THERE.
SO I THINK IT'S MAKE CONTACT,
HAVE HIM ARRIVE, DO SOME
SMALL TALK, IF YOU WILL,
JUST GET A SENSE OF WHERE
THEY'RE AT AND THEN START TO
DEVELOP IT FROM THERE.
BIGGER PROJECTS HAVE A
TENDENCY TO TAKE MORE TIME
TO PUT TOGETHER, SO YOU MAY
HAVE A PERIOD OF A MONTH OR
SO WHERE YOU'RE SEEING THE
INDIVIDUAL ON A REGULAR
BASIS, SO YOU'RE REALLY
GOING -- YOU REALLY GET A
SENSE WHO'VE AND WHAT THEY
ARE.

Karen says TELLY ABOUT A
TYPICAL CLIENT WHO WANTS TO
RENOVATE THEIR KITCHEN.
THEY SAY I WANT THE CABINETS
RIPPED OUT, A WHOLE NEW LOOK
FOR MY KITCHEN.
WHAT TYPE OF THINGS DO
PEOPLE AND AND HOW DOES IT
START WITH THAT?

Mark says WELL AGAIN IT STARTS
WITH -- THE FIRST QUESTION
IS DO YOU HAVE ANY SENSE OF
WHAT YOU'D LIKE TO OWN?
AND IF THEY'VE DONE ANY
RESEARCH WITH MANUFACTURERS,
THEN THEY KNOW SOME OF THE
WOODS THAT ARE INVOLVED.
KITCHENS AND BATHROOMS.
TWO MOST EXPENSIVE ROOMS IN
ANY HOME TO RENOVATE.
AND IT CAN JUST --

Karen says WHY IS THAT?

Mark says WELL MOSTLY BECAUSE OF
THE PRODUCT THAT YOU HAVE TO
GET INVOLVED.
IF WE WERE JUST DOING AN
ORDINARY BEDROOM, FOR
EXAMPLE, DRY WALL PAINT,
SOME TRIM WORK AND SOME
CARPET, BASICALLY.
THAT'S REAL SIMPLE.
YOU GO INTO A KITCHEN, YOU
HAVE PLUMBING, ELECTRICAL,
YOU MAY HAVE SOME TEN OR 12
TRADES THAT HAVE TO KIND OF
GO THROUGH THAT PROJECT
BEFORE IT GOES THROUGH
COMPLETION.

Karen says SIMPLY MORE
GADGETS THERE.

Mark says OH, FOR
SURE, BIG TIME.
BIG TIME SO WHEN YOU GET
INVOLVED IN THE KITCHEN,
AGAIN, IF THERE ISN'T A
DRAWING, YOU WANT TO DO --
WHAT WE WOULD TYPICALLY DO
IS BRING IN ONE OF OUR
DESIGNERS.
BERNARD WOULD COME IN, HE
WOULD DO A LAY-OUT OF THE
ROOM.
AT THAT POINT, TOO, HE'S
SITTING DOWN WITH THE FAMILY
AND GETTING A SENSE OF WHAT
THE FAMILY'S NEEDS ARE.
IN MANY CASES THERE'S KIDS
AND WE HAVE ONE CLIENT RIGHT
NOW THAT AT THE END OF AN
ISLAND SHE WANTS A HALF-MOON,
STAINLESS STEEL HALF-MOON SO
THAT WHEN THE KIDS ARE THERE
THEY CAN GO NUTS AND SHE
DOESN'T HAVE TO WORRY ABOUT
MESS ALL OVER THE PLACE AND
A LITTLE WIPE AND IT'S ALL
DONE.
SO IT REALLY DOES BECOME AN
ISSUE OF I THINK SPENDING
TIME WITH THE FAMILY,
GETTING A SENSE OF WHAT
THEIR NEEDS ARE AND THEN
TRYING TO STRUCTURE THINGS
BASED ON THOSE NEEDS.
THEN YOU START TO FORMULATE
YOUR BUDGET AND KIND OF GET
GOING FROM THERE.

Karen says BUT HOW BIG OR
SMALL IN TERMS OF HIRING A
RENOVATOR VERSUS A HANDYMAN.
BECAUSE HERE WHERE WE'RE AT,
OUR FAMILY JUST BOUGHT US A
DISHWASHER FOR CHRISTMAS,
AND IT'S A BUILT-IN, SO WE
NEED TO GET A WHOLE KITCHEN
TOP TO BUILD IN THAT
DISHWASHER.
SO WE THOUGHT QUESTION DO IT
OURSELVES?
NO WAS THE ANSWER SO NOW WE
NEED HELP BECAUSE WE'VE GOT
TO GO AND BUY THE KITCHEN
TOP, IT'S GOT TO BE INSTALL
ASKED THAT BUILT-IN
DISHWASHER HAS TO BE ENCASED
AT THE END OF THE EXISTING
COUNTER.
I DO HIRE A HANDYMAN TO DO
THAT A PLUMMER OR A
RENOVATOR?

Mark says HANDYMAN
HAS CHANGED.
HANDYMAN OF OLD, I THINK HE
COULD DO A LITTLE BIT OF
PAINTING, HE COULD MAYBE FIX
A FENCE.
HE NEVER TOUCHED ELECTRICAL
AND I DON'T THINK HE TOUCHED
PLUMBING.
HE CERTAINLY DIDN'T GET UP
ON A ROOF.
TODAY THERE ARE COMPANIES
THAT SUPPLY HANDY MEN, AND
THE HANDYMEN OF TODAY CAN DO
MORE.
HE'S A LITTLE MORE
PROFESSIONAL, PERHAPS.
ABLE TO DO A WIDER SCOPE.
SO FOR SOME PEOPLE, IT WILL
START TO BECOME A PRICE
POINT.
THE HANDYMAN, I THINK, IS
TYPICALLY KNOWN AS BEING THE
LEAST EXPENSIVE, AND IN SOME
CASES FITS A REAL VOID.
IN OTHER CASES WHERE IT'S A
LITTLE INTRICATE, I WOULDN'T
EXPECT THE HANDYMAN TO BE
ABLE TO TAKE IT ON SO HE'S
EVOLVED.

Karen says AND THIS IS WHY
THE QUESTION EXISTS WHERE I
THOUGHT NORMALLY I WOULD
HAVE TO GO A LITTLE MORE
EXPENSIVE AND HIGHER AND TO
A PRESTIGIOUS COMPANY, AS
SUCH.
BUT THE HANDYMAN IS -- FIRST
OF ALL THERE'S A LOT MORE OF
THEM AND THE TRADE IS
EXPLODING, AND AS YOU SAY,
THEY'RE BETTER AT WHAT THEY
DO AND THEY COULD DO THE
PLUMBING AND THE CABINET
TREE WORK SO IS THAT THE
ROUTE I SHOULD GO?

Mark says WELL, I THINK ON A SMALL
PROJECT IT DOESN'T HURT.
ON THE OTHER SIDE OF THE
COIN, THERE'S LOTS OF
MEDIUM-SIZED COMPANIES THAT
WOULD WANT THAT OPPORTUNITY
AS WELL.
THEY SEE IT AS NOT SO MUCH A
LOST LEADER, BUT AN
OPPORTUNITY TO HELP YOU.
AND AGAIN THEY'VE
ESTABLISHED CONTACT.
AND IF THAT PROJECT IS
SUCCESSFUL, CHANCES ARE
YOU'RE GOING TO CALL HIM
BACK, YOU'RE GOING TO
RECOMMEND HIM TO FRIENDS, SO
IT KIND OF GROWS, AND YOU
KNOW, FROM A BUILDER'S STAND
STANDPOINT, THE MORE WE CAN
GET PEOPLE INVOLVED IN OUR
SERVICE, THE BETTER IT IS,
AND ESPECIALLY IF THEY'RE
SUCCESSFUL PROJECTS.

Karen says WORD OF MOUTH IS
POWERFUL.

Mark says ABSOLUTELY.

Karen says ALRIGHT, WE'RE
TALKING ABOUT RENOVATING
YOUR FIXER-UPPERS OR IF
YOU'RE A DO-IT-YOURSELFER
THIS IS THE SHOW TO CALL.

The numbers and email reappear briefly.

Karen continues
MARK JACKSON IS OUR
RENOVATOR.
IF YOU HAVE A JOB THAT'S
GONE WRONG, THIS IS A GOOD
TIME TO GET ADVICE, TOO.
MARK CAN HELP YOU OUT.
LET'S GO TO BRIAN CALLING IN
FROM MISSISSAUGA WITH A
QUESTION.
HI BRIAN.

The Caller says HI THERE.

Karen says HI.

The Caller says ACTUALLY WHEN I
WAS A TEENAGER, MY PARENTS
RHEN VAIT THE BEDROOM WING
THAT WE SLEPT IN AND THEY
HAD THREE SUCCESSIVE
RENOVATORS GO BROKE ON THEM
SO I KNOW ALL ABOUT
RENOVATIONS ABOUT MY
QUESTION TODAY IS WHAT IS
THE SORT OF MOST
COST-EFFECTIVE WAY OF
IMPROVING THE VALUE OF YOUR
HOME?

Karen says GOOD QUESTION.
MARK?

Mark says YEAH, SURE.
I THINK AGAIN COST-EFFECTIVE,
I THINK YOU JUST HAVE TO BE
CAREFUL NOT TO
OVER-RENOVATE.
I OWNED A HOME YEARS AGO AND
WE DID EVERYTHING FROM TOP
TO BOTTOM, KITCHEN, BATHROOM,
THE WHOLE THING AND WE ENDED
UP HAVING THE BEST HOUSE ON
THE STREET.
IT TOOK US AN AWFULLY LONG
TIME TO RESELL THE HOME, BUT
TYPICALLY, I THINK IF YOU
CAN GET INVOLVED IN SOME
PAINT FINISHES, I THINK THAT
HELPS A LOT.
IT SPRUCES THE PLACE UP.
I REALLY LIKE OIL PAINTS ON
BASE BOARDS AND DOORS.
GIVES IT A VERY LUXURIOUS
LOOK AS OPPOSED TO A LATEX,
WHICH IS USUALLY A LITTLE
DULLER.
FAUX FINISHING.
FAUX FINISHING IS GREAT.
IT'S INEXPENSIVE.
YOU CAN DO SMOOSHING.
THEY HAVE ANOTHER ONE, WE
DID IN OUR OFFICE WHERE WE
PUT ON A BASE COAT, THEN WE
PUT PLASTIC ON AND PULLED
THE PLASTIC OFF AND HAD THIS
REALLY COOL LOOKING FINISH.

Karen says EVEN OUR WALLS
HERE THAT WE HAVE IN OUR
STUDIO, A LOT OF PEOPLE
REMARK HOW GORGEOUS THEY ARE
AND I UNDERSTAND IT'S REALLY
NOT THAT DIFFICULT TO DO AND
NOT TO BE INTIMIDATED BY IT.

Mark says WE HAD IN OUR OFFICE, IF
YOU SAW OUR OFFICE, WE HAD
OLD PLASTER WALLS, AND THEY
HAD PANELING ON THEM SO WHEN
WE PULLED THE PANELING OFF,
THE OFFICE WAS JUST A
DISASTER SO, WE LOOKED
AROUND AND WE HAD WALLPAPER
EVERYWHERE AND WE STARTED TO
STRIP OFF THE WALLPAPER,
THERE WERE ABOUT EIGHT LAYER,
GOT IT OFF, THE WALLS WERE A
MESS.
THE BUDGET WAS GOING NUTS
AND WE WERE RUNNING OUT OF
MONEY.
SO WE -- BENJAMIN MOORE PUTS
OUT IN ALL OF THEIR STORES,
I THINK YOU HAVE ACCESS TO A
LIBRARY, A TAPE LIBRARY, AND
IT JUST BASICALLY SHOWS HOW
TO DO THE PROCESS.
SO OURS WASN'T SMO SOMD
SHING, I CAN'T REMEMBER THE
NAME OF IT, BUT IT WAS
PLASTIC AND WHEN YOU PULLED
IT OFF IT LEFT THESE REALLY
GREAT STREAKS, AND IT HID,
JUST EVERY THING THAT WAS IN
THE WALL, JUST CAN'T SEE.

Karen says BRING BRIAN BRINGS
UP A GOOD POINT, ABOUT THE
MOST COST EFFECTIVE WAY TO
GIVE YOUR HOUSE A LIFT.
SO YOU'RE TALKING PAINTING
BUT WHAT COULD BRIAN AND
OTHERS DO THAT THEY WANT TO
ADD A PRICE, MAKE THEIR
HOUSE LOOK MORE THAN IT IS
IN TERMS OF CHANGES THEY
COULD MAKE IN THE KITCHEN
WITHOUT A HUGE BUDGET.
ADDING AN ISLAND OR --

Mark says WELL, TYPICALLY ISLANDS
CAN BE EXPENSIVE, ESPECIALLY
DEPENDING ON THE WOODS.
AGAIN, WE HAVE TO BE KALE.
KITCHENS CAN GET VERY, VERY
EXPENSIVE VERY QUICKLY.
VINYL TILE, CERAMIC TILES ON
A FLOOR HELPS.
TILE BACKSPLASH CAN LACK
REALLY COOL, ESPECIALLY IF
YOU DRESS UP THE TILES.
NEW COUNTERTOP.
THEY HAVE LAMINATES OUT
THERE NOW THAT LOOK LIKE
GRANITE, LOOK LIKE MARBLE.
THAT YOU CAN PUT ON
RELATIVELY INEXPENSIVELY.

Karen says HARDWOOD FLOOR.

Mark says HARDWOOD FLOOR I DON'T
THINK IS -- I WOULDN'T SAY
THAT'S A QUICKIE WAY.
VINYL, I THINK, WOULD
PROBABLY GO A LITTLE QUICKER
THAN HARDWOOD.
HARDWOOD GENERALLY REQUIRES
MORE BASE WORK, SO NOT AS
EASY TO GET IN AND OUT OF.
IF YOU HAVE A HARDWOOD FLOOR
RESANDING HELPS.

Karen says BRIAN SAID COST-EFFICIENT
HERE WAS THE KEY WORD.
WE ALL WANT TO MAKE OUR
HOUSE SELL FOR MORE THAN WE
HOPED FOR, SO MAKING THOSE
LAST-MINUTE CHANGES.
SOMETHING AS ELABORATE AS
RENOVATING THE BASEMENT OR
FINISHING OFF THE BASEMENT,
YOU'RE LOOKING AT A BIG
PRICE TAG THERE AREN'T YOU?

Mark says YEAH.
BASEMENTS ARE -- YOU'RE
PICKING UP A THIRD OR FOURTH
FLOOR, YOU KNOW, GENGD ON
THE SIZE OF YOUR HOUSE.
SO WHENEVER I TALK TO A
CLIENT, I REALLY TALK IN
TERMS OF -- LIKE YOU'RE
PICKING UP A WHOLE FLOOR HY.
AND I THINK PEOPLE STILL
THINK OF A BASEMENT AS, YOU
KNOW, SOME PANELING AND --

Karen says RIGHT, THE OLD REC
ROOM AND THE TV.
BUT THE DROP CEILING ALONE
CAN COST, I UNDERSTAND,
THOUSANDS.

Mark says WELL, YEAH.
AGAIN, DEPENDING ON WHAT YOU
GET INVOLVED WITH.
IF WE'RE TALKING IN TERMS OF
LOWERING A BASEMENT,
USUALLY THE NUMBERS GO UP,
CHA-CHING, YOU HAVE
UNDERPINNING, CURBS, THERE'S
ALL KINDS OF THINGS THAT
WILL MAKE YOUR INVESTMENT
LARGER.
IF YOU HAVE CEILING HEIGHT,
WHICH I'M NOT THE TALLEST OF
PEOPLE SO IF I'VE GOT A SIX
OR SIX AND A HALF FOOT
CEILING HEIGHT I CAN GET
AWAY WITH A LOT.
I CAN PUT POT LIGHTS UP IN
THE CEILING.
DRYWALL CEILINGS ARE READILY
AVAILABLE.
I'M NOT A BIG FAN OF THE
OFFICE-ISH DROP CEILING, I
FIND THEY'RE A BIT TOO
COMMERCIAL, NOT AS HOMEY,
BUT THESE DAYS WE MAKE
BASEMENTS LOOK LIKE YOUR
LIVING ROOM, AND THEY'RE
GORGEOUS AND YOU WANT TO
HANG OUT THERE.

Karen says NOT JUST A PLACE
FOR YOUR TEENS TO ESCAPE
FROM YOU.
CATHY'S CALLING IN FROM
TORONTO AS WE TALK
RENOVATIONS AND DO IT
YOURSELF PROJECTS.
HI CATHY.

The Caller says HI KAREN.

Karen says HI.

The Caller says I WANT TO PUT A
CERAMIC TILE FLOOR IN MY
BATHROOM BUT I'VE HEARD TWO
WAYS OF DOING IT AND I'M NOT
SURE WHICH IS BEST.
ONE IS JUST TO GLUE THE TILE
RIGHT TO THE PLYWOOD FLOOR,
OR THE OTHER ONE PEOPLE ARE
SAYING IS TO USE THIS MESH
SCREENING STUFF FIRST, AND
I'M NOT SURE, I DON'T KNOW
IF YOUR GUEST HAS ANY IDEAS
ABOUT THAT.

Mark says HI, HOW ARE YOU?

The Caller says GOOD.

Mark says GOOD.
BOTH ARE ACCEPTABLE, THE
ONLY THING I WOULD BE
CAREFUL OF WITH THE PLYWOOD
FLOOR IS MAKING SURE THAT
THE PLYWOOD IS A MINIMUM OF
FIVE-EIGHTHS INCH THICKNESS.
IF IT'S THINNER IT'LL HAVE A
TENDENCY TO KIND OF SPRING
SO, WHEN YOU ADHERE THE
TILES TO IT, GRANTED THE
FIRST COUPLE OF WEEKS MAY BE
FINE, BUT AS THEY START TO
SETTLE THEY'LL MOVE WITH THE
FLOOR.
SO IT'S REALLY IMPORTANT
THAT YOUR SUB FLOOR DON'T
MOVE.
IF YOU GET -- IF YOUR SUB
FLOOR IS NOT AS THICK, THEN
YOU CAN PUT DOWN YOUR WIRE
MESH, MECHANICALLY FASTEN IT
TO THE SUB FLOOR, PUT DOWN A
SCRATCH COAT, WHICH IS LIKE
A PLASTER CEMENT, YOU COAT
YOUR FLOOR, AND THEN ONCE
THAT'S DRY, YOU CAN PUT YOUR
TILES DOWN, GROUT, AND YOU
SHOULD HAVE A SUCCESSFUL
BATHROOM.

Karen says AND YOU'VE HEARD
ABOUT THE CERAMIC TILES THAT
ACTUALLY HAVE WARMERS IN THEM?

Mark says WE DID ONE.
WE ACTUALLY DID ONE ABOUT
TWO YEARS AGO.
IT WAS A HUGE BATHROOM FLOOR
AND IT WAS ACTUALLY A HEATER
COIL.
AND WE PUT IT DOWN AND THEY
WORK WONDERFULLY.

Karen says DO THEY?

The Caller says THE THING IS THAT
THEY DO TAKE A BIT OF TIME
TO WARM UP SO, IT'S NOT AN
INSTANT THING.

Karen says AND I HEAR THE
COST IS THERE, TOO.

Mark says YEAH, IT
CAN BE.

Karen says WHAT LIKE DOUBLE
THE PRICE?

Mark says AGAIN, I
THINK IT'S LIKE A LOT OF
PRODUCTS, THERE'S DIFFERENT
ONES OUT THERE, SO PRICE IN
ACCORDANCE, I THINK.

Karen says WARM FEET'S NICE.
THAT'S WORTH THE PRICE.
LET'S GO TO ANNE CALLING
FROM MISSISSAUGA.
HI ANNE.

The Caller says HI KAREN, THANKS.
WE LIVE IN A 23-YEAR-OLD
SEMI DETACHED HOME AND WE
HAVE A CONCRETE FRONT PORCH
THAT'S HAD THE OUTDOOR
CARPET ON IT FOR THAT LENGTH
OF TIME.
IT'S STARTING TO WEAR AWAY
RIGHT IN FRONT OF THE FRONT
DOOR AND WE'RE REALLY
CURIOUS THOUSAND REMOVE IT.

Karen says WHAT DO YOU THINK, MARK?

Mark says WELL
REMOVING THE CARPET, I MEAN
THERE'S NO REAL SCIENTIFIC
WAY.
RIP AND TEAR AND PULL IT UP
SO THAT'S GENERALLY WHAT WE
DO.
AND BUT YOU MAY BE SURPRISED
AT WHAT YOU FIND.
IT COULD BE PRETTY MESSY
UNDERNEATH THERE.

Karen says ANNE TALKS ABOUT
THOSE CONCRETE STAIRS WHICH
WE HAVE IN OUR HOME, TOO.
SIX GOING UP TO THE HOUSE
THAT REALLY ARE UGLY AND
I'VE OFTEN WONDERED WHAT I
COULD DO TO SPRUCE THEM UP
AND THAT'S WHY I THINK
PEOPLE PUT THE CARPET ON IT.
ANY SUGGESTIONS?

Mark says TYPICALLY
PEOPLE PAINT IT AND ONCE
THEY GET TIRED OF THE PAINT,
THEY CARPET IT.
TYPICALLY IT'S NOT A GOOD
THING TO PUT DOWN.
IT HOLDS THE MOISTURE --

Karen says DOESN'T LOOK THAT
GOOD, EITHER.

Mark says NO, IT DOESN'T.
BUT WE JUST COMPLETED A
PROJECT WHERE CARPET WAS ON,
AND WE HAD A SENSE THAT
THERE WERE ISSUES, BECAUSE
YOU CAN SEE THE CARPET KIND
OF COMING UP IN VOLCANO
SHAPES ALL AROUND THE PORCH.
PULLED IT OFF AND SURE
ENOUGH IT WAS A MESS.
THE CONCRETE HAD SO
DETERIORATED THAT YOU COULD
ACTUALLY RUB IT OFF WITH
YOUR HANDS SO BY THE TIME WE
GOT THIS THING CLEARED OFF,
WHAT STARTED OUT TO BE
SQUARE WAS ALL ROUNDED.
THE STAIRS WERE POURED
CONCRETE.
WE CUT THE WINGS OFF BECAUSE
THEY HAD THE SIDE CRNG CRETE
WING, CUT THOSE OFF SO WE
COULD MAKE LONGER STAIRS BUT
EVERYTHING WAS JUST FALLING
APART SO WHAT WE HAD TO DO
AT THAT POINT WAS PAT ON
WIRE MESH, AND AGAIN SIMILAR
TO THE BATHROOM, WE PUT ON
WIRE MESH AND WE HAD TO
BUILD IT UP GRADUALLY.
WE HAD TO PUT IN TONS OF
ADHESIVES IN ORDER TO MAKE
EVERYTHING STICK AS WELL AS
HELP IT TO BE WATER
REPELLENT, AND ONCE WE GOT
IT TO THAT POINT WE PUT ON
FLAGSTONE.

Karen says OH THAT WOULD LIKE NICE.

Mark says OH, LOOKED REALLY COOL.

Karen says ANNE'S HOUSE SHE
SAID WAS 23 YEARS OLD.
IN TERMS OF THE CONCRETE,
WHAT'S THEIR LASTING LIFE.
MINE'S TEN RIGHT NOW AND
IT'S LOOKING PRETTY BAD.

Mark says IS IT?

Karen says YEAH.
AN ENVIRONMENT

Mark says I THINK
WHERE WE GO THROUGH FOUR
VERY DISTINCT CEASE
SCOMPORNGS OUR BUILDING
PRODUCTS GO THROUGH
EXPANSION AND CONTRACTION
BASED ON THAT.
IF WE HAVE A HEAVY FALL
WHERE THERE'S LOTS OF
MOISTURE, COLD NIGHTS AND
IT'S FREEZING CHANCES ARE
WE'RE GOING TO HAVE BREAK
DOWNS MUCH QUICKER.

Karen says AND THE RUST FROM
THE RAILINGS, RUST SPOT,
I'VE SCRUBBED IT WITH ALL
SORTS OF DIFFERENT PRODUCTS
THAT PROMISED ME IT WOULD
WORK AND IT DIDN'T!

Mark says AND IT
NEVER DID?

Karen says NO.
LORRAINE IS NEXT CALLING IN
FROM TORONTO AS WE TALK DO
IT YOURSELF PROJECTS AND
RENOVATIONS WITH MARK
JACKSON.
HI THERE, LORRAINE.

The Caller says HI.

Karen says HI.

The Caller says I WOULD LIKE TO
FIND OUT ABOUT REMODELLING A
KITCHEN.
WHAT COULD I EXPECT AS A
FULL COST AND WHAT IS A
CHEATER VALVE?

Mark says AH, CHEATER
VALVE.
I HAVEN'T HEARD OF THAT FOR
A LONG TIME.
THEY USED TO BE ALLOWED IN
CERTAIN SECTIONS OF THE
CITY.
ACTUALLY I THINK THEY'RE
OUTLAWED IN MOST CASE.
YOU MAY FIND SOME UP IN
COTTAGE COUNTRY.
CHEATER VALVE WAS BASICALLY
USED TO HELP VENT PLUMBING
THAT THEY COULDN'T GET
ACCESS TO SO YOUR MAIN STACK
THAT GOES OUT OF YOUR ROOF
THAT PROVIDES VENTILATION
THROUGHOUT, SO IT HELPS WITH
ODOUR AS WELL AS IT DOES
HELP WITH WATER FLOW.
SO THE CHEATER VALVE HELPED
WITH THAT.
I HOPE THAT HELPS YOU WITH
THAT.
THE SECOND PART OF YOUR
QUESTION, KITCHENS ARE VERY
MUCH LIKE BUYING CARS.
THERE'S ALL KINDS OF THEM
OUT THERE.
AGAIN, I THINK WHAT YOU NEED
IS TO HAVE SOMEBODY KIND OF
COME IN, SIT DOWN AND TALK
TO YOU A LIMB BIT ABOUT
WHERE COSTS CAN GO.
IF YOU'RE GUTTING THE
KITCHEN, FOR EXAMPLE, AND
YOU'RE ENLARGING IT, YOUR
NUMBERS ARE GOING TO BE
BIGGER.
IF YOU'RE GOING TO WORK
WITHIN THE CONFINES OF YOUR
EXISTING STRUCTURE, THEN I
THINK IT STARTS TO BECOME,
YOU KNOW, WHAT KIND OF
CUPBOARDS, THAT KIND OF
THING STARTS TO DEVELOP
WHERE YOUR INVESTMENT WILL
END UP, AND I THINK AGAIN,
BECAUSE KITCHENS ARE SO
EXPENSIVE TO PUT TOGETHER,
YOU HAVE TO REALLY KIND OF
SIT DOWN, GET A SENSE OF
WHERE THE VALUE IS, AND THEN
FROM THERE, I THINK YOU CAN
START TO MAKE A GOOD
DECISION.

Karen says AND HOW LONG CAN
YOU EXPECT TO HAVE YOUR LIFE
IN UPHEAVAL WHEN THEY'RE
RIPPING OUTS YOUR KITCHEN?
I CAN'T IMAGINE I'D BE ABLE
TO STAND THAT FOR VERY LONG.

Mark says YEAH.
WALL LOT OF FAMILIES THAT WE
GET INVOLVED WITH LIKE THE
IDEA OF GOING OUT TO EAT FOR
A COUPLE OF WEEKS.

Karen says TELL ME IT'S
LONGER, RIGHT?

Mark says IT COULD BE.
FOR MOST PARTS IT IS, YEAH.

Karen says SO TO GUT A
KITCHEN, WE'RE NOT TALKING
ABOUT EXPANDING IT BUT ON
THE AVERAGE SIZED KITCHEN
WITH NEW CABINETS AND
FANCY ADDITIONS, AVERAGE
TIME WHAT ARE WE LOOKING AT?

Mark says WELL THING
A KITCHEN YOURSELF, IF
YOU'RE JUST GOING TO GUT IT
AND PUT IT BACK TOGETHER AND
KEEPING IT REALLY SIMPLE, I
THINK A COUPLE OF WEEKS
WOULD PROBABLY TAKE CARE OF
THAT.
WHERE YOU RUN INTO
CHALLENGES IS WITH
MANUFACTURER OF PRODUCT.
DELIVERY TIMES, I THINK IT'S
SO IMPORTANT TO HAVE YOUR
CLIENT READY FOR ALL THE
THINGS THAT COULD POSSIBLY
GO WRONG.
MURPHY'S LAW IS WITH YOU
CONSTANTLY.

Karen says AND THAT'S WHAT
PLAGUES RENOVATIONS IS THAT
PEOPLE ARE HESITANT TO DO IT
BECAUSE OF ALL THE NIGHTMARE
STORIES.
WE STARTED WITH BRIAN WHO
CALLED IN AND SAID THAT THE
ADDITION AT HIS HOUSE, THREE
DIFFERENT TIMES THEY QUIT
THROUGH THE JOB AND THAT'S
ANECDOTAL AND WE'LL HEAR
MANY OF THEM IF WE AND FOR
NIGHTMARE STORIES.
WHEN YOU SAY YOU PREPARE
THEM FOR IT ARE YOU JUST
TRYING TO COVER YOURSELF OR
IS THIS REALISTIC AND REG
JIT MAT THAT THE
MANUFACTURERS DON'T
COOPERATE?

Mark says WELL, IT'S BOTH.
I THINK IT'S IMPORTANT THAT
YOU GET PEOPLE'S
EXPECTATIONS WHERE THEY
SHOULD BE, FIRST OF ALL, AND
I THINK WHAT HAPPENS WITH A
LOT OF GUYS, THEY'RE AFRAID
THEY'RE NOT GOING TO GET THE
JOB, SO THEY PROBABLY
EMBELLISH IT A LITTLE BIT
MORE THAN THEY SHOULD.
THAT'S PROBABLY WHERE SOME
OF IT STARTS.
BEYOND THAT, I THINK IT'S
IMPORTANT THAT IF A FAMILY
IS GOING TO HAVE TO GO
THROUGH THIS ENTIRE UPHEAVAL,
THEY'VE GOT TO BE PREPARED.
AT LEAST THEY SHOULD BE.
AND I THINK THAT'S THE
BUILDER'S RESPONSIBILITY TO
DO THAT.

Karen says BUT THE KITCHEN CABINET
THING, FOR EXAMPLE, OKAY,
THE MANUFACTURER IS BEHIND,
OR THEY HAVE IT SHIFTED,
IT'S SIX WEEKS NOW THEY'RE
TELLING US WHEN IT'S GOING
TO COME.
WHY DIDN'T THE PROJECT START
WHEN THE KITCHEN CABINETS
ARRIVED?
AM I BEING TOO BLACK AND
WHITE ON THIS?
DON'T START RIPPING APART MY
KITCHEN UNTIL YOU OOH YOU'VE
GOT THE CABINET IN YOUR HAN.

Mark says I THINK
THAT'S A GOOD WAY TO GO.
PART OF -- AGAIN, PAT OF
YOUR BUILDER'S ROLE IS TO
ANALYZE WHAT THE NEEDS ARE.
IF YOU'VE GOT BABIES RUNNING
AROUND THE HOUSE AND THERE'S
ALL THESE KINDS OF NEEDS,
THAT STUFF ALL HAS TO BE
TAKEN INTO CONSIDERATION.
AS FAR AS THE MANUFACTURER
GOES, ABSOLUTELY.
I MEAN, HAVING PRODUCT
ACTUALLY ON SITE, I THINK,
IS REALLY THE BEST WAY TO
GO.
IT JUST RELIEVES ALL KINDS
OF PRESSURE AND TENSION.
NOW IT DOESN'T ALWAYS WORK
OUT THAT WAY.
I MEAN, I THINK THEY TRY
VERY HARD TO GET YOU IN A
CERTAIN TIMEFRAME, AND THEN
YOU KIND OF GO FROM THERE.

Karen says LET'S GO TO JOAN
CALLING IN FROM MARKHAM WITH
OUR NEXT QUESTION.
HI JOAN.

The Caller says HI KAREN.
TERRIFIC SHOW.
THANK YOU SO MUCH.
THIS HAS BEEN GREAT.
I HAVE A TWO-PART QUESTION
FOR MARK, REALLY.
THE FIRST ONE IS MY HOUSE IS
15 YEARS OLD, BY THE WAY,
AND WE'VE GOT A PROBLEM WITH
THE CHILDREN'S BATHROOM
WHEREAS WE'VE CHANGED THE,
THAT LITTLE RUBBER THAT
PREVENTS THE WATER FROM
DRIPPING?
EXCEPT WE HAVE THE WATER
COMING OUT NOW.
WE CAN'T UNDERSTAND WHAT THE
PROBLEM IS AND MY SECOND
THING IS THAT WE'RE THINKING
THAT WE HAVE TO RE-DO THE
STEPS IN FRONT OF THE HOUSE.
IT'S ALL IN-LAID BRICK AND
IT DOESN'T -- WE WOULD LEAK
TO PUT AN ENCLOSE SURE AND
WE CAN'T BECAUSE WE'RE
AFRAID IT'S NOT STABLE
ENOUGH.
I AM WONDERING WHAT DOES HE
SUGGEST WE DO FOR, YOU KNOW,
THE FRONT OF THE HOUSE NEXT
TIME WE HAVE TO DO IT.

Karen says SO THIS IS A
REPAIR FOR YOU.

The Caller says YES.

Mark says SO THESE
ARE BRICKS?

The Caller says YES, THEY ARE
BRICKS, THE ENTIRE FRONT.
AND THE STEPS HAVE ERODED
SOMEWHAT AND WE'RE AFRAID
THAT THE UPPER LANDING CLOSE
TO THE ENTRANCE STILL, YOU
KNOW, WE HAVE NOT REALLY
GREAT -- YOU KNOW, STABILITY
THERE, SO WE'RE THINKING WE
HAVE TO DO THE WHOLE THING
OVER.
WHAT'S THE BEST MATERIAL TO
USE?
WHAT SHOULD WE DO?
MY HUSBAND WAS THINKING
WOOD.
I'M AFRAID OF WOOD BECAUSE
THE MOMENT IT GETS A LITTLE
BIT MOIST WOOD TENDS TO BE
SLIPPERY, SO I'M NOT SURE
THAT'S THE WAY TO GO.

Mark says OKAY.
ARE THE BRICKS --

The Caller says THEY'RE ALL BRICK,
YES, FROM THE FRONT OF
THE -- THE MOMENT YOU STEP
OUT FROM THE HOUSE, RIGHT
DOWN TO THE ENTIRE LANDING,
THEY'RE IN-LAID, YEAH.

Mark says ARE THE
BRICK WHAT'S WE CALL
SPALDING, WHERE THE BRICK IS
ACTUALLY DETEAR RATING OR IS
IT THE MORTAR BETWEEN BRICK?

The Caller says THE -- WELL WE'VE
LOST -- THE MORTAR BETWEEN
THE BRICK IS MOSTLY LIKE
SAND, AND THE ONE THAT IS
REALLY DETERIORATED IS THE
LONG STRIP RIGHT ACROSS
HOLDING EACH STEP IN PLACE.

Mark says OKAY SO, IS
THAT LIKE A STONE PIECE?

The Caller says A STONE, YEAH.

Mark says OKAY SO,
TYPICALLY IF THE MORTAR A
HAS BROKEN DOWN BETWEEN THE
BRICKS THAT'S A REPARABLE
SITUATION.
THERE'S A NUMBER OF
DIFFERENT THINGS THAT CAN BE
DONE TO TIGHTEN UP THE BRICK
SO THAT YOU CAN AGAIN
MAINTAIN THE PORCH WITHOUT
HAVING TO RIP IT DOWN.
DOES THAT, DOES THAT HELP?

Karen says IS THAT HELPFUL.

The Caller says WELL, YES.
IN OTHER WORDS WHAT YOU'RE
SAYING IS THAT WE COULD KEEP
THOSE STEPS AND PUT AN
ENCLOSURE, IT'S NOT A
PROBLEM.

Mark says WELL AGAIN,
I WOULDN'T TO WANT SAY THAT
WITHOUT SEEING IT, BUT I
MEAN, AS LONG AS THE
INTEGRITY OF THE PORCH IS IN
PLACE, AND THAT ALL THAT'S
REQUIRED IS SOME TUCK
POINTING, OH, BY ALL MEANS.
I MEAN, IF WE START TO SEE
THAT A LOT OF BRICKS ARE
MOVING, THOUGH, AND THE
STAIRS ARE ABLE TO BE LIFTED
UP, THEN CHANCES ARE THE
REPAIR IS A LITTLE BIT MORE
OF A MAJOR NATURE, MAY HAVE
TO BE TAKEN DOWN SOMEWHAT
SOMEWHAT AND REBUILT BUT
DOESN'T ALWAYS INDICATE THAT
THE ENTIRE PORCH HAS TO COME
DOWN.
THE ONE WHERE WE DID THE
FLAGSTONE OVER TOP, I MEAN,
THAT WAS AN ISSUE WHERE IT
WAS A HUGE FINANCIAL ISSUE
TO TAKE THIS THING DOWN AND
REBUILD IT.
YOU KNOW, THOUSANDS AND
PROBABLY, I THINK IT WORKED
OUT SOWHERE IN THE AREAS
OF ABOUT 15,000 dollars TO TAKE
THIS THING DOWN AND REBUILD IT.
SO WHAT WERE THE OPTIONS?
THE OPTIONS WERE WELL WHY
DON'T WE JUST GO OVER AS
SOON AS POSSIBLE AND WE'VE
HAD GREAT SUCCESS, DOING
FLAG STONE, TILES, FOR
EXAMPLE, THERE ARE SOME
EXTERIOR CERAMIC, AND WHAT
WE WERE ABLE TO DO WAS TO
SALVAGE THIS PROJECT
SOMEWHERE IN THE AREAS OF
7,000, 8,000 dollars.

Karen says WOW, THAT'S
CUTTING IT IN HALF.

Mark says IT REALLY IS.

Karen says HOPE THAT HELPS, JOAN.
WE'VE GOT AN E-MAIL FROM
LINDA, SAYING SHE HAS A
SECOND BATHROOM IN THE
BASEMENT AND A CONDENSATION
PROBLEM.
COULD IT BE BECAUSE THERE
ISN'T A VENT?

Mark says CONDENSATION?
WHERE IS THE CONDENSATION.

Karen says SHE DOESN'T SAY IN
HER E-MAIL.

Mark says SEE, THE
THING WITH A BATHROOM LIKE
THAT CONDENSATION, IT'S
CALLED A WARM AIR VENTING.

Karen says BUT AREN'T ALL BATHROOMS
SUPPOSED TO BE VENTED BY
BUILDING CODE?

Mark says WELL WHAT
HAPPENS IS IF YOU HAVE A
WINDOW THAT KIND OF --

Karen says THAT SUPERSEDES THAT RULE.
BECAUSE OUR ENSUITE BATHROOM
DOESN'T HAVE A WINDOW SO IT
HAD TO BE VENTED.
NOW DOWN IN THIS BASEMENT --
THIS IS WHEN SOME
DO-IT-YOURSELFERS DON'T
FOLLOW THE RULES, IF THERE
ISN'T THAT VENT IN A
BASEMENT BATHROOM, THERE
SHOULD BE ONE.

Mark says THERE
SHOULD BE.
VENTILATION, I'M A REAL FAN
OF IT.
I THINK MOST PEOPLE HAVE A
TENNESSEE TO “CHEAT.”
THEY'LL GO WITH THESE LESSER
QUALITY FANS THAT AFTER A
WHILE JUST MAKE A LOT OF
NOISE, AND I THINK
EVERYBODY'S HEARD THESE
THING, EH?
BUT IF YOU GET A GOOD
QUALITY FAN, IT SHOULD PULL
OUT ANY ODOURS -- IF THEY'RE
IN A BATHROOM, FANS WITH
HIGH CFM VALUE, AND I DON'T
KNOW WHAT CFM MEANS, BUT I
KNOW IT'S THE UNIT THAT THEY
MEASURE HOW IT TAKES THE
WARM AIR OUT.
WHAT IT WILL DO, IT WON'T
TAKE THE STEAM OFF OF THE
WITHIN DOUGH, BUT IT WILL
TAKE IT OUT OF THE ROOM SO
THAT IT'S CLEAR, PRETTY MUCH
LIKE IT IS IN HERE.
SO THEY DON'T -- IF YOU'RE
HAVING LIKE A REALLY HOT
SHOWER OR SOMETHING ALONG
THOSE LINES, IT'S NOT GOING
TO STOP MOISTURE FROM
RUNNING DOWN THE WALL.
THE FANS JUST AREN'T THAT
WAY.
SO PART OF IT IS IF IT'S A
SHOWER SITUATION, IF YOU'RE
GOING TO HAVE IT REALLY HOT,
I THINK YOU HAVE TO EXPECT A
CERTAIN AMOUNT OF IT ON THE
WALLS.
IF THERE'S CONDENSATION IN
THE ROOM, INCOME A BASEMENT,
IT MAY BE THAT THE WALLS
AREN'T FINISHES AND THERE
MAY BE JUST SOME MOISTURE
COMING THRUT WALLS.

Karen says NEED SOME HELP
WITH SOMEONE LOOKING AT IT.

Mark says COULD BE.

Karen says OKAY, TALKING
RENOVATION, WHETHER IT'S A
BIG PROJECT,
DO-IT-YOURSELFER, YOU NEED
PROFESSIONAL HELP OR MAYBE
YOU'RE DOING IT ON YOUR OWN,
YOUR QUESTIONS FOR MARK
JACKSON.
HE'D HAD 20 YEARS EXPERIENCE
IN THE INDUSTRY.

The numbers and email reappear briefly.

Karen says LET'S GO TO ANGELA
CALLING IN FROM LONDON WITH
OUR NEXT QUESTION.
HI LINDA.

The Caller says HI.
THIS MAY SEEM A STRANGE
QUESTION.
I'M IN AN APARTMENT WITH KRP
PETTING AND I HAVE A PARROT
AND IT SEEMS TO ME THAT
SOMETIME I READ ABOUT A
FLOATER FLOOR.
WHAT I'M WONDERING IS THERE
ANYTHING I CAN PUT DOWN TO
PROTECT THE CARPETING FROM
MY PARROT?

Karen says A PARROT, YOUNG
CHILD, DOG IT WOULD ALL
APPLY.
A GREAT QUESTION, ANGELA.

Mark says WELL,
FLOATING FLOORS ARE
TYPICALLY SOME SORT OF A
LAMINATE OVER TOP OF
FLYWOOD.
AND THEY WOULD GO OVER TOP
OF -- NOT TYPICALLY OVER
CARPET BUT THEY WOULD GO
OVER TOP OF CONCRETE OR
SOMETHING ALONG THOSE LINES.
THEY'RE ADHERED TOGETHER AND
YOU HAVE LIKE A STYROFOAM
SHEET THAT WOULD GO
UNDERNEATH IT AND YOU JUST
LAY THE FLOOR ON TOP AND IT
WOULD ALMOST APPEAR TO BE
SOLID HARDWOOD.

Karen says COULD YOU USE IT
IN A PATCHED SITUATION OR
WOULD IT LOOK SULLY?

Mark says WELL I GUESS --

Karen says IF YOU JUST WANTED
IT UNDER THE BIRD GAUGE --

Mark says NO, IN FACT I THINK THAT
MAY WORK WELL.
YOU'D HAVE TO PUT A BORDER
AROUND IT.
THEY'RE DESIGNED TO GO ENTO
END WITH A CLEAT SO YOU KEEP
IT STATIONARY OTHERWISE IT
WOULD MOVE ON ITS OWN.
SO SURE, YOU COULD BUILD A
LITTLE BORDER AND PUT THIS
FLAR IN THE MIDDLE OF IT.
IN FACT YOU COULD DO THAT
WITH CERAMICS OR ANY VINYL
PRODUCT.

Karen says NOW IN TERMS OF
THESE MAJOR PROJECTS WE'RE
TALKING ABOUT, LIKE THE
KITCHEN, WHAT'S YOUR VASE ON
HOW TO LIVE THROUGH IT.
YOU JOKED ABOUT EATING OUT
THE ENTIRE TWO WEEKS.

Mark says WE COULD MOVE ON.

Karen says ARE THERE OTHER
COPING STRATEGIES YOU HAVE
WHEN A RENOVATOR COMES IN?
YOU'RE SHARING YOUR SPACE
WITH SOMEONE FOR A WHILE.

Mark says HAWAII'S GOOD.
IT'S ALWAYS THE WAY TO GO
MOST FAMILIES, IT DEPENDS ON
HOW BIG THE PROJECT IS.
WE RECENTLY DID ONE UP IN
NORTH TORONTO.
WIFE AND BABY, HUSBAND.
THE WIFE AND BABY MOVED TO
THE COTTAGE, HUSBAND STAYED HOME.
OUR ROLE THERE WAS TO DO
SOME STRUCTURAL THING, DAD
WAS GOING TO DO ALL THESE
KITCHEN TYPE THINGS, KINDS
OF MOVE ALONG THAT WAY, SO
WHAT THEY HAD TO DO, OR WHAT
WE HAD TO DO WAS VIRTUALLY
TAPE THE HOUSE OFF.
AND STUFF ALL THE VENTS SO
THAT DUST DOESN'T FLY.
THE RIPPING OUT DUST, EVEN
THOUGH IT CAN GET
OVERWHELMING IS NOWHERE NEAR
AS BAD AS DRY WALL DUST.
DRY WALL DUST JUST -- IT'S
AIRBORNE.

Karen says REALLY?

Mark says IT GOES
EVERYWHERE.
SO YOU REALLY HAVE TO SEAL
OFF THE HOME.
WE TAPE OFF THE DOOR, SEAL
THE VENTS, BUT YOU HAVE TO
BE CAREFUL EVEN IN MOVING
THAT EVERY TOMB YOU MOVE
THIS STUFF -- YOU JUST
CREATE ALMOST LICK A VAPOUR
TRAIL BEHIND YOU AND THE
STUFF JUST GOES EVERYWHERE.

Karen says SO YOU FINE YOUR
CLIENTS ACTUALLY MOVE OUT?
BECAUSE I'VE HEARD OF QUITE
A FEW PEOPLE THAT MOVE IN
WITH THEIR INLAWS FOR THAT
PERIOD TIME.
THAT'S A HUGE UNDER TAKING
BUT WITH THE ECONOMY
EXPLODING, PEOPLE SEEM TO BE
MORE WILLING TO NOT ONLY
SPEND THE MONEY BUT TO HAVE
THIS IMPACT ON THEIR LIFE
WHERE THEY MOVE OUT FOR A
MONTH.
I FIND THAT AMAZING.

Mark says WELL, NOT
EVERYBODY'S MOVING OUT.
I MEAN, WE'RE FINDING, LIKE
IN THIS PARTICULAR CASE, THE
LANCEFIELDS, WE CORDONED OFF
THE HOUSE, TAPED EVERYTHING
OFF, SEALED IT ALL IN AND
JIM BASICALLY STAYED
UPSTAIRS.
AND HE MOVED ALL HIS KITCHEN
STUFF INTO THE LIVING ROOM
SO WHEN YOU WENT INTO THE
LIVING ROOM YOU HAD ALL THIS
GORGEOUS FURNITURE WITH THE
MICROWAVE AND ALL THESE
THINGS.

Karen says HE MADE IT WORK.

Mark says HE MADE IT WORK.
SO THEY DIDN'T HAVE THE
OPPORTUNITY OF MOVING OUT.
JIM STILL HAD TO WORK, AND
SO I THINK AGAIN, YOU GET
INVOLVED WITH PEOPLE, YOU
SET UP STRUCTURE FOR THEM.
AND FROM THERE THEY JUST
FOLLOW IT.
SO IT CAN BE VERY HE'S ZEE.
IT SHOULD BE VERY EASY,
LET'S PUT IT THAT WAY.

Karen says AND AGAIN THIS IS
ABOUT EXPECTATIONS AND
WARNING THE CLIENT BEFORE
HAND THIS IS WHAT IT'S GOING
TO BE LIKE.

Mark says OH, YEAH.

Karen says YOU MUST FIND HALF
WAY THROUGH PROJECTS PEOPLE
SAY “I DIDN'T THINK IT WAS
GOING TO BE THIS BAD OR TAKE
THIS LONG.”

Mark says AND I THINK
MOST PEOPLE ARE SO GRATEFUL
WHEN YOU HAVE GIVEN THEM ALL
THE RIGHT INFORMATION,
BECAUSE THEN, YOU KNOW WHAT?
RENOVATIONS ARE -- AT LEAST
WHEN I STARTED OUT, THEY
WERE SUPPOSED TO BE ABOUT
MAKING DREAMS COME TRUE,
RIGHT?

Karen says RIGHT.

Mark says SO PART OF IT I THINK
FROM OUR PERSPECTIVE IS
HELPING THE HOME OWNER HAVE
A QUALITY RENOVATION, AS
WELL AS IT SHOULDN'T BE A
KNOCK 'EM OUT, DRAG 'EM OUT
AFFAIR.
IT'S SUPPOSED TO BE A FUN
THING AND THAT'S THE WAY IT
SHOULD BE.

Karen says AND THAT'S
WHY WHEN WE STARTED OUR SHOW
WE TALKED ABOUT FEAR AND
FANTASY BECAUSE IT IS.
IT'S WANTING THE DREAM HOME
BUT THE FEAR IS THERE'S THE
CONSTRUCTION NIGHTMARE WE'VE
HEARD FROM OUR FRIENDS OR
RELATIVES THAT HAVE GONE
THROUGH IT.
SO YOU NEED THE GOOD
EXPERIENCES TO HELP YOU
SPREAD THE WORD IT'S DOABLE.
LET'S GO TO DAVE CALLING IN
FROM BOWMAN VILLE NEXT.
HI DAVE.

The Caller says HI.
I'M JUST WONDERING ABOUT
ELECTRICAL AND PLUMBING.
IF YOU'RE DOING THIS WORK
YOURSELF, AND YOU DIDN'T GO
THROUGH THE PROPER CHANNELS
FOR HAVING IT INNOCENTED,
WHAT -- LIKE, WHAT SHOULD,
YOU KNOW, WHAT IS -- LIKE
HOW MUCH CAN YOU ACTUALLY DO
IF YOU DON'T HAVE LIKE A
BUILDING PERMIT AND YOU
DECIDE YOU WANT TO DO
EVERYTHING YOURSELF?
LIKE THE ELECTRICAL, THE
PLUMBING, LIKE TO FINISH OFF
A BASEMENT?

Karen says WELL I'M GLAD HE
BROUGHT THAT UP ABOUT THE
PERMITS, BECAUSE ONE, LET'S
START WITH WHETHER YOU HAVE
TO HAVE A PERMIT FOR ALL
RENOVATIONS.

Mark says NO.

Karen says IN?

Mark says NO.
I MEAN I THINK THE TRUE
DEFINITION OF A BUILDING
PERMIT IS THAT IF YOU DO A
STRUCTURAL CHANGE.
NOW THE OTHER SIDE TO THAT,
TOO, IS I MEAN, I THINK THEY
UNDERSTAND FULL WELL THAT
NOT EVERYBODY CAN AFFORD A
RENOVATOR OR A BUILDER AND
THAT A LOT OF HOME ENERS
WILL TACKLE IT.
THE VARIOUS CITY DEPARTMENT
WILL DEAL WITH YOU VERY
COMFORTABLY.
I MEAN, THEY'LL GO OUT OF
THEIR WAY FOR YOU.
NOT THAT THEY WON'T FOR US,
BUT THEY, THEY KNOW WE KNOW
WHAT THE PROCEDURES ARE,
WE'RE SUPPOSED TO GO IN WITH
ARCHITECTS, THAT KIND OF
THING SO, WE DON'T GET AS
MUCH HELP.
BUT TYPICALLY, I MEAN, I
WOULDN'T WANT ANYBODY TO
START TAKING OUT WALLS
UNLESS THEY REALLY KNEW WHAT
THEY WERE DOING, FRANKLY.
AND ON THE OTHER SIDE OF
HAVING BUILDING PERMITS AND
THINGS OF THAT SORT, IS TO
HELP YOU.
I MEAN, IT'S NOT A HINDER
RANCE THING.
THE CITY DOESN'T MAKE
MILLIONS OF DOLLARS OFF OF
HOME OWNERS THAT GO OUT AND
GET BUILDING PERMITS.
ITS PRIMARY FUNCTION IS TO
MAKE SURE THAT WE'RE
BUILDING REALLY IN ONTARIO
BUILDING CODE STANDARDS, SO
IT'S FOR EVERYBODY'S
PROTECTION, INCLUDING THE
BUILD HE.
HE COULD GO INTO A SITE,
MAKE A MISTAKE, THE
INSPECTOR COULD PICK IT UP
AND WE SAVE ALL KIND OF --

Karen says BECAUSE DAVE'S
TALKING ABOUT DOING
ELECTRICAL AND PLUMBING
HIMSELF.
HE'S GOING THAT ROUTE.
PLUMMING IS ONE THING BUT
ELECTRICAL IS ANOTHER MATTER
SO CAN DAVE START MESSING
AROUND ON HIS KNOWN.

Mark says WELL, HE COULD.
HE COULD RUN WIRE.
AS LONG AS HE HAS THE
KNOWLEDGE OF HOW TO DO IT
LIKE THROUGH DRILLING
THROUGH JOISS OR THROUGH
STUDS AND THAT THERE ARE
CERTAIN PLACES TO PUT THE
WIRE, THAT'S NOT ROCKET
SCIENCE.
I MEAN, I WOULD DO THAT
MYSELF.
BUT WHEN IT CAME TO DOING
THE HOOK-UP, NO, ABSOLUTELY
NOT.
I WOULD CALL IN A LICENSED
GUY.

Karen says SO KNOW YOUR LIMITS?

Mark says OH, ABSOLUTELY.

Karen says DON'T YOU FIND
DO-IT-YOURSELFERS DON'T
ALWAYS KNOW THE LIMITS?

Mark says ABSOLUTELY.

Karen says WE FOUND THAT OUT
PUTTING IN OUR OWN TAP IN
THE KITCHEN.
GEYSER.
CALLED THE NEIGHBOUR,
FLAGGED IT THE -- PLUGGED IT,
WHOLE THING, ALL IT WAS WAS
A SIMPLE FAUCETTE.
LET'S GO TO JERRY CALLING IN
FROM TORONTO NEXT.
HI JERRY.

The Caller says HI THERE.

Karen says HI.

The Caller says I AM JUST ABOUT
TO BEGIN A RENOVATION
PROJECT.
WE'RE RENOVATING OUR KITCHEN
AND ALSO CONVERTING OUR
GARAGE TO A FAMILY ROOM.
AND WE'VE JUST MOVED INTO
OUR HOUSE A COUPLE MONTHS
AGO AND WE'RE TRYING TO
FIGURE OUT HOW TO GET
STARTED BECAUSE I HAVE THE
FEAR THAT EYE YOU'RE TALKING
ABOUT, OF ALL THESE HORRID
STORIES AND WE'VE HAD A
COUPLE OF CONTRACTORS IN,
BUT HOW DO I GO ABOUT DOING
THIS?
HOW DO I GET STARTED TO
AVOID ALL THESE PITFALLS.

Mark says YOU'VE CALLED A COUPLE OF
CONTRACTORS IN ALREADY?

The Caller says WE HAD ONE, WE HAVE
ANOTHER ONE COMING NEXT WEEK,
BUT YOU KNOW, THIS IS TOTAL
FOREIGN WATERS TO ME.
I DON'T KNOW WHAT I'M DOING.

Mark says MOST PEOPLE DON'T, I
THINK WHEN THEY'RE STARTING
FROM SCRATCH LIKE THAT I
THINK MY ADVICE TO ANY HOME
OWNER WOULD REALLY BE, YOU
KNOW, MEET THE RENOVATORS.
DON'T MacANY IMMEDIATE
DECISION, MEET THEM, WEIGH
THEM UP, AND I THINK YOU
START TO DEVELOP A COMFORT
ZONE AND KNOWLEDGE IS A
WONDERFUL WAY TO MAKE
YOURSELF JUST FEEL EASY.
ANY BOOKS, “TIME LIFE” HAS A
WONDERFUL GROUP OF BOOKS OUT,
THE LIBRARY.
A GREAT RESOURCE, IT'S FREE,
YOU CAN GO AND CHECK OUT
THINGS THERE THAT MAY GIVE
YOU SOME SENSE OF DESIGN.
BUT AGAIN, I --

Karen says SOME NET SITES THAT WILL GIVE IT.

Mark says OH, ABSOLUTELY.

Karen says BUT LORE RHETTA,
LET ME AND YOU, WHEN YOU
WENT WITH YOUR FIRST
CONTRACTOR, YOU'VE GOT
COMING, IS IT MORE RESEARCH
FOR YOUALITY THIS POINT OR
LOOKING AT PRICES OR HOW ARE
YOU APPROACHING IT WHEN THEY
COME INTO YOUR HOME?

Mark says YEAH, WE'RE ACTUALLY
LOOKING AT PRICES, WE'RE
ALSO LOOKING AT IDEAS.
YOU KNOW, BECAUSE WE HAVE
VAGUE KIND OF NOTIONS BUT
I'M NOT AN EXPERT SO I WANT
SOMEONE TO COME IN AND HELP
ME.

Karen says DO YOU RECOMMEND
THEN LORETTA TAKE -- WE
THOUGHT OF THREE.
IF WE HAVE THREE, AND THEN
THAT'LL GIVE US A SENSE OF
DIFFERENT STYLES.
IS THAT A RULE OF THUMB FOR
YOU?
HOW MANY SHOULD YOU MEET
WITH SGH.

Mark says WELL I THINK THREE, YOU
SHOULD BE ABLE TO MAKE A
DECISION OUT OF THREE.
I FIND THAT PEOPLE THAT HAVE
SPOKEN TO FIVE OR SIX
GENERALLY END UP BEING MORE
CONFUSED THAN WHEN THEY
STARTED OUT.
AND THAT'S REALLY --
OBVIOUSLY THAT'S NOT WHAT
YOU WANT TO DO, BUT ONE WAY
TO HELP, TOO, SOMETIMES IS
JUST GETTING INVOLVED WITH A
DESIGNER.
NOT EVERY CONTRACTOR WILL
HAVE A SENSE OF DESIGN.
NOT EVERY -- AND THEY'LL GO
IN AND THEY'LL BE LOOKING TO
YOU TO GIVE THEM, YOU KNOW,
THE INFORMATION SO THAT THEY
CAN PUT A NUMBER TO IT SO
THAT WE CAN KIND OF GO FROM
THERE.
COMPANIES LIKE OURSELVES,
WE'RE PROBABLY A LITTLE MORE
DESIGN-ORIENTED THAN MOST.
AND SO, YOU KNOW, FROM AN
INITIAL CON SULATION
STANDPOINT, I COULD PROBABLY
OFFER, YOU KNOW, SOME IDEAS
OR WHATEVER, BUT TYPICALLY,
I DON'T RELY EVEN ON MY OWN
THINKING.
I WOULD BRING IN MY
DESIGNERS AND WILL, YOU KNOW,
SIT DOWN WITH THE FAMILY,
FINE OUT WHAT THE FAMILY'S
NEEDS ARE.
I MEAN, THERE'S REALLY NOT
MUCH POINT IN PUTTING
TOGETHER A KITCHEN THAT
DOESN'T WORK.
THERE'S NOTHING WORSE.

Karen says SO THERE'S A LEARNING
CURVE HERE AND THAT'S WHAT
JERRY'S TALKING ABOUT, IS
THAT INTIMIDATION FACTOR,
NOT KNOWING WHAT I'M DOING
THAT WHOLE NEOPHYTE FEELING,
THAT YOU DON'T HAVE A SENSE
OF CONTROL OVER SOMETHING
MAJOR IN YOUR LIFE.
SO YOU GET THE THREE IN,
WHICH WE TALKED ABOUT MIGHT
BE A GOOD RULE OF THUMB AND
THEN I GUESS IT COMES DOWN
TO GOING WITH GUT THEN,
DOESN'T IT?
WHEN IT COMES DOWN TO MAKING
THE FINAL CHOICE.
WHO DID I LIKE THE BEST?

Mark says IN A LOT OF CASES THAT IS
WHAT IT WILL BOIL DOWN TO
BUT THEN YOU REALLY SHOULD
BE LOOKING AT WHO IS THIS GUY.

Karen says AND THE REFERENCE
CHECKS YOU MENTIONED --.

Mark says YOU AND I
TALKED ABOUT -- YOU'RE GOING
TO HAVE A RELATIONSHIP WITH
THIS GUY.
THEY'RE GOING TO BE INVOLVED
WITH YOUR FAMILY.
IF IT'S A BIG PROJECT, MAYBE
THREE, SIX MONTHS, SO YOU'VE
GOT TO HAVE THAT SENSE OF
WHO'S IN YOUR HOME IS GOING
TO BE A REALLY COOL GUY AND
THAT HIS MEN ARE COOL.
AND THAT IF YOU'VE GOT
BOUNDARIES THAT THOSE
BOUNDARIES ARE GOING TO BE
MET.
AND FRANKLY, YOU KNOW WHAT?
THE ONLY WAY TO DO THAT,
YOU'VE GOT TO HANG AROUND
WITH THEM.
I DON'T KNOW ANY OTHER WAY.
REFERENCES, SURE, A BIG
THING, BUT I DON'T THINK
REFERENCES ALWAYS TELL THE
TALE.
I THINK THE REFERENCE THING
IS VERY -- I WON'T SAY
GLOSSY, I DON'T THINK THAT'S
THE RIGHT WORD, BUT I THINK
THAT THEY --

Karen says IT'S PART OF
PROBABLY THE BIGGER PICTURE,
BECAUSE WE TALKED ABOUT
RESEARCH.
BECAUSE YOU MENTIONED GOING
OUT AND DOING SOME READING
AND FINDING RESOURCES, THEN
REFERENCES, THEN MEETING,
AND GETTING TO KNOW THEM,
AND THEN GOING WITH YOUR
DECISION BETWEEN YOU AS A
FAMILY AND GOING WITH YOUR
GUT INSTINCT.
THAT'S A LOT TO COVER, TO
MAKE SURE THAT YOU MAKE THE
BEST DECISION POSSIBLE.

Mark says I THINK, YOU KNOW, A
BUILDER'S ROLE IS TO ANALYZE
YOUR NEEDS, SHOW YOU HOW HE
CAN HELP YOU, YOU KNOW, WITH
YOUR GOALS, WHATEVER THOSE
GOALS MAY BE.
BUT MORE IMPORTANTLY, HIS
MAIN JOB, TO GIVE YOU GOOD
INFORMATION SO THAT YOU AND
YOUR FAMILY COULD MAKE GOOD
DECISIONS.
IF YOU HAVE GOOD INFORMATION,
THE DECISION-MAKING PROCESS
WILL BE REALLY EASY.

Karen says WE'RE TALKING
RENOVATIONS AND DO IT
YOURSELF PROJECTS WITH MARK
JACKSON HEAR “MORE TO LIFE.”
LET'S GO TO LORETTA CALLING
IN FROM MIDLAND NEXT.
HI LORETTA.

The Caller says HI.
I JUST WONDERED ABOUT
SOMETHING.
I HAVE TILES IN THE KITCHEN
AND IN THE BATHROOM.
AND THEY HAVE SEPARATED VERY
LITTLE, BUT THEY HAVE.
I JUST WONDERED IF I COULD
PUT LINOLEUM RIGHT OVER THE
TILES, OR WOULD I HAVE TO
PUT SOMETHING DOWN FIRST
BEFORE PUTTING LINOLEUM.
OR WOULD I BE BETTER TO RIP
THE WHOLE TILE RIGHT OUT?

Karen says WOULD YOU NEED A
SUB FLOOR OR --

Mark says THERE'S
DIFFERENT THINGS YOU CAN DO.
THE TILES YOU HAVE NOW ARE
THEY VINYL OR CERAMIC?

The Caller says VINYL.

Mark says OKAY SO
THEY'VE JUST SPREAD APART
SOMEWHAT?

The Caller says YES.

Mark says OKAY.
WELL YOU'VE GOT ACTUALLY A
COUPLE THINGS YOU CAN DO.
VINYL FLOORING, DEPENDING IF
IT HAS SORT OF A ROUGH
FINISH OVER TOP OF IT COULD
BE PUT DIRECTLY OVER TOP OF
ANOTHER PUCK.
NOW THE REASON I SAY THAT,
MOST PRODUCTS ARE ONLY AS
GOOD AS WHAT THEY GO OVER
TOP OF.
SO NORD IF YOUR OLD FLOOR IS
REALLY WAVY AND REALLY
MESSY, FRANKLY I DON'T THINK
IT'S GOING TO MATTER WHAT
YOU DO IF YOU PUT ANY KIND
OF VINYL OR LINOLEUM OVER
TOP OF IT -- TRY TO SAY THAT
TEN TIMES REAL QUICK -- BUT
IT WILL START TO TRANS
SCOMPOS TAKE SHAPE OF THE
PRODUCT BELOW IT.
THERE ARE SOME, THOUGH, IF
YOUR FLAR'S IN PRETTY GOOD
SHAPE, THERE ARE SOME FINAL
TILES THAT HAVE ALMOST LIKE
A SLATE FINISH.
IF YOU PUT THEM ON TOP, YOU
COULD NEVER SEE IT COME
THROUGH.
WE ACTUALLY DID IT IN OUR
TRAILER UP NORTH.
WE HAD AN OLD FLOOR, PUT THE
TILES RIGHT OVER TOP, LOOKED
GORGEOUS.
IN OTHER CASE, THOUGH, WHERE
THE FLOOR IS REALLY ROUGH,
QUARTER INCH SUB FLOOR AND
THEN A NEW VINYL TILE OR
LINOLEUM OVER.

Karen says WHEN WOULD BE THE
SITUATION WHERE YOU RIPPED
IT OUT ENTIRELY.

Mark says UNLESS YOU'VE GOT TOO
MANY LAYERS ON --

Karen says LIKE WALLPAPER?

Mark says YEAH, YEAH, IF YOU'VE GOT
HEIGHT RESTRICTION,
TYPICALLY WE'VE BEEN
INVOLVED IN PROJECTS WHERE
THERE'S THREE AND FOUR
FLOORS, THEY'VE JUST KEPT
GOING.

Karen says REALLY?

Mark says YEAH, YEAH.

Karen says ANNE'S CALLING IN
NEXT FROM DRAYTON.
HI, ANNE.

The Caller says HI.
YES, I HAD A QUESTION
CONCERNING INSULATION --
(DIAL TONE)

Karen says THAT'S OKAY, I
KNOW WE'VE GOT A DIAL TONE
THERE.
INS LAIGS, ANNE?
ARE YOU STILL WITH US?
OKAY, YOU KNOW WHAT?
I'VE GOT A QUESTION ABOUT
INSULATION, SO I'LL MAYBE
USE IT AS A JUMPING-OFF POINT
FROM ANNE.
INSULATION.
LET'S SAY WHEN YOU'RE GOING
TO PUT DRY WALL IN YOUR
BASEMENT, DO I HAVE TO RIP
OUT THE EXISTING INS SFLAIGS
AND DOES IT HAVE TO GO DOWN
TO THE FLOOR OR CAN IT JUST
BE TO THE FROST LINE IN THE
BASEMENT?

Mark says BOTH.
I MEAN, I THINK IN A LOT OF
NEW HOUSE, YOU'LL SEE THE
BUILDER JUST TAKE IT TO THE
FROST LINE.
FROST LINE IN TORONTO IS AT
THREE FEET.

Mark says RIGHT.
THAT'S WHAT WE HAVE RIGHT
NOW.
SO WOULD WE HAVE TO RIP OUT
THAT EXISTING STUFF IN.
WELL, AGAIN, IF IT
DOESN'T LEND ITSELF TO -- IF
THERE'S NO FRAMING WITH IT,
I KNOW IN SOME CASES THEY
JUST BASICALLY ADHERE IT TO
THE WALLS.

Karen says THERE'S SOME
FRAMING.

Mark says IF YOU CAN
USE THAT FRAMING, THEN NO,
IT CAN BE LEFT ALONE AND YOU
JUST BUILD BELOW IT BUT WHAT
HAPPENS IN A LOT OF CASE,
THAT OLD STUFF GETS PAULED
OFF AND WE START FROM
SCRATCHED WHERE WE HAVE A
LITTLE BIT EASIER -- THE
MORE WE DO THINGS SQUARE AND
PLUM, YOU KNOW IN ANY HOME,
DOESN'T MATTER WITH WHETHER
IT'S NEW OR OLD, IT'S JUST
GOING TO BE THAT MUCH EASIER
TO DO THE NEXT THING.

Karen says YOU WERE TALKING
EARLIER ABOUT GETTING TO
KNOW YOUR CONTRACTORS
BECAUSE IT'S GOING TO BE A
RELATIONSHIP.
ONE OF OUR CALLERS SAID
THEIR GARAGE IS GOING TO BE
TURNED INTO A FAMILY ROOM.
THAT'S A BIG PROJECT.
THREE TO SIX MONTHS.
WHAT TYPE OF RELATIONSHIP DO
YOU SUGGEST ONCE THEY'RE IN
YOUR HOME?
DO YOU OFFER THEM PIZZA AND
BEER AND ALL THOSE THINGS?
IT MAY SEEM LIKE A SILLY
QUESTION, BUT I'VE NOTICED
THIS WITH MY SISTER WHO HAD
IT DONE, AND MONTHS AND
MONTHS OF THESE MEN INCOME
HER HOME, THAT SHE WOULD DO
ALL OF THESE LITTLE EXTRAS
FOR THEM AND THEY REALLY
APPRECIATED IT.

Mark says OH, YEAH.
I THINK IT'S ALWAYS NICE
WHEN, YOU KNOW, YOU -- WE'VE
HAD SOME CLIENTS THAT ARE
JUST WONDERFUL.
THEY'LL GREET YOU WITH TEA
IN THE MORNING.
IT'S GREAT.
BUT YOU HAVE TO BE CAREFUL
BECAUSE SOMETIMES YOU JUST
GET TOO INVOLVED IN THE
SOCIAL ASPECTS, BUT IN ALL
FAIRNESS, I THINK THE -- I
MEAN, YOU'RE NOT LOOKING TO
BE BROTHER AND SISTER, BUT I
MEAN, THERE'S -- YOU ARE
WORKING FOR THEM, AND THERE
HAS -- YOU AS A HOME OWNER,
YOU SHOULD TRY TO MAINTAIN
THE BUSINESS PART OF THE
RELATIONSHIP.
I THINK THAT'S REALLY
IMPORTANT.
BUT BEYOND THAT, SURE.
I MEAN, MAKE IT AS
COMFORTABLE FOR EVERYBODY,
AND THEN I THINK WHAT YOU
FIND IS THAT IT'S JUST THAT
MUCH MORE FUN.

Karen says AND HOUSE RULE,
TOO MUCH BECAUSE LET'S SAY A
BLASTING RADIO IN THE SUMMER
IF THEY'RE OUT WORKING ON A
DECK THAT OVERLOOKS THE
GARDEN CAN REALLY ANNOY THE
NEIGHBOURS.
SO I GUESS THOSE HAVE TO BE
IN PLACE, TOO.

Mark says OH, ABSOLUTELY.
YEAH.
WE'VE HAD MANY CLIENTS THAT
DON'T WANT YOU TO SMOKE
AROUND THE HOUSE.
SO YOU KNOW, YOU HAVE TO GO
OUTSIDE OR WHATEVER.
SO YOU KNOW, THERE SHOULD BE
HOUSE RULES AND IT'S AS A
HOME OWNER THAT, YOU KNOW,
PRIOR TO GOING INTO AN
AGREEMENT, YOU SET YOUR
BOUNDARIES.
EVERYBODY KNOWS, EVERYBODY
KNOWS WHERE THEY STAND.

Karen says MY SISTER SAID SHE
ACTUALLY MISSED THEM ONCE
THEY LEFT.

Mark says OH, YEAH,
YOU GET TO KNOW THEM AND
THEY'RE FUN AND THAT'S WHAT
MAKES IT MUCH MORE PLEASING.

Karen says AL IS NEXT CALLING
FROM SIMCOE AS WE TALK ABOUT
RENOVATIONS AND FIXER
UPPERS.
HI AL.

The Caller says HI.

Karen says HI.

The Caller says I'VE WATCHED A
LOT OF TV PROGRAMMES ON
RENOVATIONS AND IT SEEMS
EVERY RENOVATIONS COMES IN
AT ABOUT 20 FORS 80 percent OVER.
HAVE YOU GOT ANY HINTS ON
HOW DO YOU REALISTICALLY
ESTABLISH A BUDGET AND THEN
HOW DO YOU KEEP TO THAT
BUDGET?
HAS YOUR GUEST EVER COME IN
UNDER BUDGET?

Karen laughs and says THERE'S A CHALLENGE FOR YOU?

Mark says LOTS OF TIMES.
ON BUDGET AND ON TIME.

Karen says ALRIGHT!

Mark says NO, BUT IN
ALL SERIOUSNESS, I THINK
WHERE MOST GUYS GO WRONG IS
THEY DON'T SPEND ENOUGH TIME
IN THE FRONT END.
THEY DON'T DO ENOUGH
RESEARCH ON THE PROJECT THAT
THEY'RE GETTING INVOLVED
WITH AND CONSEQUENTLY, I
THINK WHEN YOU DON'T LIMIT
THE VARIABLES, YOU JUST OPEN
YOURSELF UP TO A MERE YAT OF
THINGS TO GO -- MYRIAD OF
THINGS TO GO WRONG.

Karen says 20 percent TO 80 percent OVER
BUDGET IS WHAT AL'S SAYING
IS TRUE.
THERE ARE LOTS OF EXAMPLES
OF THAT.
HOW DO YOU SUGGEST, WHEN YOU
SIT DOWN TO SIGN THAT
AGREEMENT WHAT KIND OF
GUARANTEE CAN YOU GET OUT OF
THE CONTRACTOR THAT THAT
WON'T HAPPEN?

Mark says DEPENDING
ON THE PROJECT, I DON'T KNOW
THAT YOU'LL EVER GET THAT
FROM A BUILDER, BUT I THINK
YOU HAVE TO AS A HOME OWNER,
AS AN INDIVIDUAL, I THINK
YOU HAVE TO HAVE A SENSE
THAT YOU'RE DEALING WITH THE
RIGHT GUY TO START WITH.
AND AGAIN, THAT'S THAT
RESEARCH THING AGAIN.
BEYOND THAT, YOU KNOW, I
THINK THAT FROM OUR
PERSPECTIVE, I KNOW THAT
WHEN WE GO INTO A HOME, I
MEAN, WE WANT TO KNOW
EVERYTHING ABOUT THAT HOME.
IN ORDER TO ELIMINATE SOME
OF THESE VARIABLES.

Karen says BUT IT SOUNDS LIKE YOU'RE
AFRAID TO GIVE ME A
GUARANTEE THEN, IF YOU'RE
NOT WILLING TO PUT IT ON
PAPER.

Mark says WELL NOT FROM THE
PERSPECTIVE.
WE'RE NOT SUPER MEN.
WE CAN'T SEE WHAT'S BEHIND
THE WALLS.
WE CAN ONLY GO BY OUR
EXPERIENCES AND WE TRY TO
RELATE THOSE BACK TO YOU.
I MEAN, I HAD ONE SITUATION
YEARS AGO, WE WERE DIGGING A
HOLE ON THE OUTSIDE, WE WERE
DOING SOME WATERPROOFING, WE
FOUND A THREE-FOOT CONCRETE
BALL.
RIGHT?

Karen says LIKE A rock.

Mark says WELL IT
WASN'T A ROCK.
IT WAS POURED CONCRETE.
SOME CONTRACTOR HAD GONE IN
THERE.
THREE FEET, THEY HAD NO WAY
TO DUMP THE COMP CRETE, IT
WAS LIKE HEY AL, LET'S DIG A
HOLE HERE SO THAT'S WHAT
THEY DID!

Karen says WE FOUND A FEW
BRICKS BUT NOT A BOLDER.

Mark says SO HERE WE ARE
WATERPROOFING AND WE'RE
DIGGING AND ALL OF A SUDDEN
IT'S LIKE CLANG CLANG,
YOU'RE GETTING NOWHERE AND
WE START SO EXCAVATE AROUND
THIS THING AND YOU START TO
REALIZE THIS THING IS LIKE A
METEORITE SO NOW WHAT DO YOU
DO?
SO TWOD GO INTO THE CLIENT
AND START TO EXPLAIN TO THEM
THAT THERE'S LIKE THIS CHUNK
OF CONCRETE, RIGHT?
SO IT WAS JACKHAMMER TIME,
AND FRANKLY, IT STARTED TO
ROCK THE WALLS OF THE
FOUNDATION.
OH, IT WAS A HORROR STORY.

Karen says SO YOU CAN SEE WHERE THAT
SOUNDS A LOT MORE LEGITIMATE
THAN “WELL WE JUST DIDN'T
KNOW THE CABINETS WERE GOING
TO BE ARRIVING FROM...”

Mark says YEAH, NO THAT SHOULD BE
THE RESPONSIBILITY OF THE
BUILDER.
ALL OF THAT STUFF SHOULD BE
IN PLACE.
I THINK WHERE YOU RUN INTO
ISSUES ARE MOSTLY IN
STRUCTURAL INTEGRITY.
YOU'RE NOT REALLY SURE HOW
THE PREVIOUS GUY HAS BUILT
IT.
AND THERE'S THAT OLD ADAGE
OF “BOY, THEY USED TO REALLY
BUILD 'EM BACK IN THE OLD
DAYS.”
IT'S NOT TRUE.

Karen says IT DOESN'T WORK
WHEN THEY SAY “THEY'RE GOING
TO FED EX US THE HANDLES TO
THIS CABINETS, IT'S GOING TO
COST YOU ANOTHER 400 dollars.”
LET'S GO TO MICHELE, CALLING
FROM LINDSEY NEXT.
HI MICHELE.

The Caller says HI HOW ARE YOU?

Karen says FINE THANKS.

The Caller says I HAD THREE
QUESTIONS, ACTUALLY, DO YOU
HAVE TIME?

Karen says WELL LET'S START
WITH ONE.

The Caller says OKAY.
PART OF THE HOUSE HAS
ALREADY BEEN SHOULD-LIKE
IT'S IN RENOVATIONS WHEN WE
BOUGHT IT, AND I'M WONDERING
IF THERE'S A POINT -- LIKE
THE RENOVATIONS THAT THEY
DID AREN'T THAT GREAT, AND
I'M WONDER PHYSICAL THERE'S
A POINT IN THE HOUSE WHERE
YOU START RENOVATIONS FROM.
LIKE IF THERE'S A WAY OF
WORKING IN A CERTAIN
DIRECTION.
LIKE IF YOU START FROM THE
BOTTOM WORK YOUR WAY UP, YOU
START FROM THE TOP --

Karen says THAT'S AN
EXCELLENT QUESTION.

Mark says YEAH, YEAH.
WELL AGAIN, WHERE DID THEY
FINISH OFF?

The Caller says THEY BASICALLY,
THEY PUT UP SOME DRYWALL,
THERE'S STILL SOME
UNPLASTERED WALLS IN THE
HOUSE AND THERE'S NO
BASEBOARDS PUT UP, ANOTHER
QUESTION THAT I HAD,
ACTUALLY, IS THAT SO DRYWALL
THAT THEY PUT UP, THE SEEMS
ARE CROOKED.
I'M WONDER PHYSICAL YOU HAVE
TO TAKE DOWN THE ENTIRE WALL
TO FIX THAT OR IF YOU CAN --

Karen says SOUNDS LIKE A MESS.

Mark says YEAH, IT DOES.
I THINK IF YOU -- I'LL STAY
WITH PART ONE FIRST OF ALL.
I THINK IN TERMS OF WHERE
YOU SHOULD START, I MEAN
FROM MY PERSPECTIVE IT WOULD
BE GET THE BEDROOMS IN SHAPE
FIRST, BECAUSE AT LEAST IF
YOU SLEEP WELL, YOU CAN KIND
OF DEAL WITH SOME OF THOSE
ISSUES A LITTLE EASIER.
FROM THERE I THINK THE
BATHROOMS AND KITCHENS.
I MEAN, THOSE ARE TWO ROOMS
YOU NEED TO WORK ON SO THAT
THE FAMILY'S COMFORTABLE.
BASE BOARDS AND STUFF CAN --
THEY CAN, YOU KNOW, YOU CAN
BE A WEEKEND WARRIOR AND PUT
ON THOSE.
I MEAN, THAT'S NOT A BIG
THING.
TAPING AND PLASTERING,
CROOKED SEEMS, WELL THE
OPTIONS ARE TAKE IT DOWN,
START FROM SCRATCH,
OBVIOUSLY MORE DOLLARS.
AS LONG AS THE WALLS ARE
FLUSH AND AS LONG AS THERE'S
NOT HUGE DISCREPANCY SEES IN
THE DRYWALL, IT'S NOT WHAT
YOU'D LIKE TO DO, BUT I MEAN,
I WOULD WAIL AWAY WITH WHAT
YOU'VE GOT AND YOU KNOW, TRY
TO WORK IT FROM THERE.

Karen says SO IT SOUNDS LIKE
THE -- THANKS FOR YOUR
QUESTIONS, YOU'VE GOT TWO,
BUT I'VE GOT ONE FOR YOU
JUST AS WE'RE ABOUT TO WRAP
UP, IN TERMS OF THE STATE OF
THE INDUSTRY AND THE FUTURE
OF IT, IS IT JUST WITH THE
ECONOMY?
ARE YOU JUST AS BUSY AS CAN BE?

Mark says NO.

Karen says YOU'RE NOT?

Mark says NO.

Karen says I'M SHOCKED!

Mark says FROM OUR
PERSPECTIVE WHAT WE'RE
FINDING IS THAT THERE'S A
LOT OF THESE WEEKEND
WARRIORS HAVE COME INTO THE
INDUSTRY.
EVERYBODY THAT CAN HOLD A
PAINT BRUSH IS NOW A
CONTRACTOR, AND FRANKLY, I
THINK WHAT WE'RE -- WHAT I
GET CONCERNED ABOUT WHEN I
SEE SUCH A GOOD ECONOMY IS
THIS INFLUX THAT INVARIABLY
CAUSE DAMAGE AND THEN WE'RE
LEFT TO KIND OF CLEAN IT UP
AND --

Karen says IS THAT BECAUSE OF
LACK OF REGULATIONS FOR THE
HANDYMAN OR THE
DO-IT-YOURSELFER?

Mark says YEAH, I
THINK SO AND I THINK THERE'S
A HUGE UNDERGROUND ECONOMY
THAT I THINK WE'RE ALL
WORRIED ABOUT.
THERE'S NO QUESTION THAT
IT'S AFFECTED OUR INDUSTRY.
I KNOW IT AFFECTS THE
GOVERNMENT, IT AFFECTS
EVERYTHING IN OUR SOCIETY.

Karen says SO YOU'RE FINDING
YOU'RE DOING A LOT OF FIX-UP
JOBS THEN?

Mark says YEAH, MORESO.

Karen says SO LET'S REVIEW
WHAT YOU SHOULD BE LOOKING
FOR.
IF YOU'VE GOT THAT BIG
PROJECT AND YOU'RE STARTING
FROM SQUARE ONE WHAT ARE
SOME QUICK TIPS WHEN YOU'RE
JUMPING INTO IT?

Mark says A PLAN, IF
YOU HAVE ONE.
EVEN IF YOU DON'T, I THINK
TRY TO GET EVERYTHING IN
YOUR HEAD, EVEN THOUGH IT
MAY NOT MAKE SENSE.
GET IT DOWN ON PAPER, I
THINK WHEN YOU HAVE IT
WRITTEN DOWN, THERE'S A
CERTAIN CLARITY THAT STARTS
TO EVOLVE IMMEDIATELY.
A LIST OF QUESTIONS.
AS MUCH RESEARCH AS YOU FEEL
YOU CAN DO.
IF YOU'RE GOING TO DEAL WITH
A CONTRACTOR, IS HE GOING TO
TAKE ON THE WHOLE PROJECT,
PARTS OF THE PROJECT?
DOES HE HAVE A DESIGN TEAM
THAT WILL COME IN AND TAKE
CARE OF ALL MY NEEDS?
DO I JUST NEED A REMOTE?
THAT KIND OF STUFF.
SO I THINK THOSE -- YOUR
NEEDS, I THINK IT'S REALLY
WHAT DO YOU WANT?
AND I THINK A LOT OF PEOPLE
EXPECT US TO BE ABLE TO COME
IN AND SAY “WELL, THIS IS
WHAT YOU NEED.”
WELL, UNTIL WE KNOW EXACTLY
WHAT YOU WANT TO OWN,
THERE'S NO WAY WE CAN EVEN
REALLY STRUCK TOUR IT.
WE CAN BALLPARK YOU.
WE CAN GET YOU GOING IN THE
DIRECTION, BUT ULTIMATELY
YOU'RE GOING TO HAVE TO GET
INVOLVED.

Karen says AND REALISTIC
EXPECTATIONS SEEMS TO BE A
THEME.
WE'VE BEEN --

Mark says OH, BIG TIME.
BIG TIME.
I THINK IF THERE WAS ANY
ADVICE AT ALL THAT I COULD
GIVE TO ANYBODY, YOU KNOW
WHAT?
IT'S JUST HAVE REASONABLE
EXPECTATIONS.
BUT YOUR BUILDER, IF HE'S A
GOOD GUY, HE SHOULD GET YOU
THERE.
YOU SHOULD KNOW EXACTLY WHAT
YOU'RE GOING TO OWN, HOW
YOU'RE GOING TO DO IT HOW
IT'S GOING TO BE DONE AND
START TIME, FINISHING TIMES,
ALL WITHIN A REASONABLE
PACKAGE.

Karen says MARK, I'VE WILL BEED A LOT.
THANK YOU VERY MUCH I
ENJOYED IT VERY MUCH.

Mark says THANK YOU,
I ENJOYED IT, TOO.

Karen says MARK JACKSON THE
OWNER OF THE CONTRACTING
FIRM JACKSON AND ASSOCIATES
AND THE PHONE NUMBER IS
416-693-7870.
Check out the online magazine Renovations World,
www.renovationsworld.com
That’s it for today’s show. Thanks for watching.
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