Transcript: Computers | May 02, 2000

Maureen Taylor sits in a studio with yellow walls and a small TV set in the background, which reads “More to life.”

Maureen is in her late thirties, with wavy blond hair in a bob. She’s wearing a beige blazer with flowery patterns.

Maureen says HI, I'M MAUREEN
TAYLOR AND YOU'RE WATCHING
“MORE TO LIFE.”
IT'S THE WILD, WILD WEB, AND
TODAY WE'RE GUIDING YOU
THROUGH IT.
STEVE DOTTO OF “DOTTO'S DATE
CAFE” IS LEADING THE TOUR.

(music plays)

Fast clips show different sets of hands performing activities on a table such as pulling petals from a daisy, drawing a big red heart, tuning a violin, flipping through the pages of a book, cooking, and pouring a glass of red wine.
In animation, the title appears inside the shape of a house: “More to life.”

Then, Maureen reappears in the studio.

Maureen says I'M MAUREEN
TAYLOR, AND THIS IS “MORE TO
LIFE.”
ANOTHER CANADIAN HAS MADE
HIS MARK IN THE COMPUTER
WORLD, BUT THIS TIME THE
NEWS WASN'T ABOUT A HOT
INTERNET START-UP.
IT WAS MORE ABOUT A BIG
SHUT-DOWN.
MAFIA BOY.
THAT'S WHAT THEY'RE CALLING
HIM.
A 15-YEAR-OLD MONTREAL TEEN
HAS BEEN CHARGED WITH
BRINGING CNN, E-BAY AND
YAHOO TO THEIR KNEES LAST
FEBRUARY.
SEE, EVERYBODY EXPERIENCES
COMPUTER PROBLEMS.
WE WANT TO HELP YOU FIX
YOURS TODAY WITH STEVE
DOTTO.
HE'S THE HOST OF TVO'S OWN
“DOTTO'S DATA CAFE” AND HE'S
COME TO US ALL THE WAY FROM
VANCOUVER.
SO IF YOU'RE EXPERIENCING A
GLITCH IN YOUR COMPUTER OR
IF YOU NEED HELP NAVIGATING
THE WORLDWIDE WEB, GIVE US A
CALL.

A caption appears on screen showing two phone numbers.

Maureen continues IN TORONTO 416-484-2727
LONG DISTANCE, DIAL
1-888-411-1234
AND YOU CAN E-MAIL YOUR QUESTION
TO US AT MORETOLIFE AT TVO.COM
STEVE, NICE TO
HAVE YOU BACK.
HOW ARE YOU?

Steve is in his forties, has a chin curtain style beard, short brown hair, and is wearing a blue shirt, a colourful striped tie, and glasses.

Steve says THANK YOU,
I'M DOING FANTASTICALLY.

Maureen asks HOW DID THIS
MAFIA BOY MANAGE TO CRASH
THESE HUGE SITES?

A caption on screen reads “Steve Dotto. Dotto’s Data Café.”

Steve says IT WAS --
WE'RE MORE AND MORE
CONCERNED ABOUT INTERNET
SECURITY AND PEOPLE ARE
CONCERNED ABOUT SECURITY ON
MULTIPLE LEVELS.
THEY'RE CONCERNED ABOUT
THEIR PERSONAL INFORMATION
GETTING OUT AND THAT SEEMS
TO BE THE BIGGEST ISSUE IN
CANADA AS WE TALK ABOUT
PEOPLE NOT WANTING TO
PURCHASE ONLINE, CREDIT CARD
SECURITY AND THOSE THING.
BUT SECURITY GOES WELL
BEYOND THAT.
WHAT HAPPENED WITH THE MAFIA
BOY, WHEN YOUR COMPUTER'S
CONNECTED TO THE INTERNET
YOU HAVE A CONNECTION OUT TO
THE INTERNET BUT THE
CONNECTION HAS A CONNECTION
BACK TO YOUR COMPUTER AS
WELL.
IT'S A TWO WAY STREET.
IT'S HARD FIND THE WAY
BACK INTO A SINGLE COMPUTER,
BUT THEY CAN DO IT THEY CAN
SEARCH FOR IT YOU'RE
BROADCASTING YOUR PRESENCE
TO THE INTERNET.
SO WHAT HAPPENED IN THIS
PARTICULAR CASE IS THEY TOOK
ADVANTAGE OF THE PEOPLE'S
UNPROTECTED BACK DOORS, AND
THEY ACTUALLY SENT OUT A
SMALL LITTLE APPLICATION.
AND YOUR COMPUTER AT HOME
MIGHT HAVE BEEN ONE OF THE
ONES THAT HELPED BRING DOWN
E BAY.
YOU DON'T KNOW.
WHAT THEY DID IS ACTUALLY
PLANTED A SMALL APPLICATION
ON PEOPLE'S COMPUTERS THAT
THEN AT THE APPROPRIATE
TIMING, ALL STARTED DOING
CALLS TO E-BAY.
AND TO THESE OTHER WEBSITES.
AND WHAT THEY DID IS THEY
EFFECTIVELY OVERWHELMED THE
WEBSITE.

Maureen says FLOODED THEM
WITH CALLS.

Steve says EXACTLY.
IT'S CALLED A DENIAL OF
SERVICE ATTACK.
I WENT TO PRIVATE BOY'S
SCHOOL AND I REMEMBER AT
LEAST ONE TIME WHERE 14 OF
US WOULD GET ON THE BUS AND
SHOW OUR BUS PASS AND WALK
BACK OUT THE DOOR AND KEEP
GOING ON THE BUS.
IT WAS THE SAME THING.

Maureen says YOU DIDN'T!

Steve says WELL, IT WAS
A BOY'S SCHOOL.
WHAT ELSE ARE YOU GOING TO
DO.
OR WHEN PEOPLE ARE UPSET
WITH THE BANK THEY GO AND
PAY THEIR BILL WITH PENNIES.
SAME THING.
THEY OVERWHELMED IT WITH
REQUESTS FOR SERVICE SO
LEGITIMATE PEOPLE COULD NOT
GET IN BUT IT WAS A WHOLE
BUNCH OF INDIVIDUAL WHOSE
DIDN'T KNOW THAT THEIR
COMPUTERS WERE DOING THIS
THAT WERE ACTUALLY INVOLVED
WITHOUT THEIR KNOWLEDGE.

Maureen asks HOW DID HE GET
CAUGHT?

Steve says THEY TRACED
IT BACK.
THEY FOUND WHAT THE
APPLICATION LOOKED LIKE,
THEY FIGURED OUT WHERE IT
CAME FROM AND THEY SOURCED
IT BACK.
THE GOOD THING IS NOW IN AS
FAR AS CYBER CRIME IS GOING,
A LOT OF THE PEOPLE WHO ARE
HACKERS IN THE 1980s AND THE
'70s, THE ORIGINAL HACKERS,
ARE NOW IN THEIR '40s.

Maureen says WORKING FOR --

Steve continues AND THEY
STILL HAVE THE MINDSET BUT
NOW THEY'RE TURNING THEIR
TALENTS TO GOOD INSTEAD OF
EVIL AS THEY WANT TO SUPPORT
A FAMILY AND DO ALL THOSE
SORTS OF THINGS.
SO THE CYBER CRIME SECTIONS
OF MOST OF OUR GOVERNMENT
AND POLICE ORGANIZATIONS ARE
PRETTY GOOD.
THEY STILL CAN'T KEEP UP BUT
WHEN THERE'S A BLATANT RED
FLAG LIKE THIS THEY'RE GOING
TO CATCH THE PERSON.

Maureen: YEAH, BECAUSE IF
MAFIA BOY COULD BE CAUGHT,
THEN DOES THAT MEAN WHEN I'M
OUT THERE IN CYBERSPACE, I'M
LEAVING A TRAIL BEHIND --

Steve says ABSOLUTELY.
EVERYBODY LEAVES A TRAIL.
YEAH, YEAH, THERE'S ALWAYS A
WAY TO FIND -- EVERYTHING
YOU DO ON THE INTERNET IS
PROBABLY RECORDED IN STORAGE
SOMEWHERE.
NOW THERE'S SO MUCH THAT IF
YOU'RE NOT INVOLVED IN ANY
ELICIT ACTIVITY, THERE'S
REALLY NOT A BIG CONCERN.
BUT THERE CERTAINLY IS A
HUGE TRAIL OF EVERYTHING
HAPPENING THAT YOU'RE
INVOLVED IN.

Maureen asks WHY WOULD
SOMEONE HACK INTO MY
COMPUTER?
I MEAN, DO I REALLY NEED TO
WORRY ABOUT THIS?

Steve says SURE YOU DO.

Maureen says YEAH?

Steve says IT'S A GOOD
TIME TO TELL THIS STORY,
BECAUSE THIS IS THE YEAR
WHERE WE'RE STARTING TO
BECOME MORE MATURE COMPUTER
USERS.
AND SO MANY OF US HAVE
THINGS CALLED PERSISTENT
INTERNET CONNECTIONS WHERE
YOU'RE ATTACHED TO A CABLE
MODEM, A D.S.L. MODEM BUT
ALSO DIAL-UP USERS ARE
SPENDING HOURS AND HOURS
ONLINE.
AND THE THOUGHT PROCESS FOR
MOST PEOPLE HAS BEEN HEY,
I'M JUST A DIAL-UP COMPUTER
USER.
I USE A MODEM TO DIAL INTO
THE INTERNET, I DON'T HAVE A
SECURITY ISSUE.
WELL YOU DO.
AS SOON AS YOU LOG ON THE
BACK DOOR TO YOUR COMPUTER
IS OPEN.
SO THINGS CALLED PERSONAL
FIREWALLS HAVE COME INTO
VOGUE THIS YEAR.
AND THERE'S COMMERCIAL
PRODUCTS LIKE SEMANTICS,
NORTON, INTERNET SECURE 2000
AND ALSO FREEWARE PRODUCTS
AVAILABLE YOU CAN DOWN LOAD
INTO YOUR COMPUTER THAT
EFFECTIVELY SHUTS THE BACK
DOOR, DOESN'T LET ANYBODY
IN.
LET'S GO TO THE WEBSITE,
THIS IS GOOD INFORMATION.
I THINK ONE OF THE BEST
PLACES TO GO, IT'S A REALLY
EASY WEBSITE TO REMEMBER,
IT'S CALLED GRC.COM.
THE GIBSON RESEARCH
CORPORATION AND WHAT THEY DO
IS THEY'VE GOT A NEAT
PROCESS WHERE THEY'LL
ACTUALLY PROBE YOUR COMPUTER
WERE FROM THE OUTSIDE TO SEE
HOW GOOD YOUR SECURITY IS.

A computer screen with the website open appears on the screen.

Steve continues AND THEY WILL ALSO GIVE A
VERY GOOD DESCRIPTION OF THE
DIFFERENT TOOLS THAT YOU CAN
USE TO CLOSE THE BACK DOOR.
STEVE GIBSON'S A FAIRLY
INTERESTING FELLOW.
DO YOU WANT TO PROBE THE TVO
COMPUTER AND SEE HOW THEY'RE
DOING HERE?

Maureen says OKAY.

Steve says OKAY, SHE
SAYS.
WHAT ARE WE GETTING INTO.

Maureen says TVO.ORG.
THIS IS SHIELDS?
THEY CALL THEM SHIELDS?

Steve says WELL
ACTUALLY, JUST GETS US INTO
THEIR WEBSITE, IF WE CAN GET
IN, ACTUALLY.
WE'LL JUST WAIT FOR IT
ACTUALLY OF COURSE, AS SOON
AS WE'RE LIVE ON AIR,
EVERYTHING SLOWS DOWN.
BUT WHAT'LL HAPPEN HERE IS
YOU CAN ACTUALLY GO THROUGH
A PROCESS, AND WE'LL WAIT
FOR IT TO HAPPEN.
BUT WHERE THEY'LL ACTUALLY
TEST YOUR COMPUTER AND SEE
EXACTLY WHAT INFORMATION
THEY CAN GAIN FROM AND YOU
IF MOST OF YOUR VIEWERS DO
THIS I'LL BET WHAT'LL HAPPEN
IS IT'LL COME BACK WITH
THEIR NAME, WITH INFORMATION
ABOUT THEIR COMPUTER WHAT
THEIR COMPUTER'S NAME IS,
POSSIBLY WHAT THE PRINTER IS
AND MAYBE EVEN SOME FILE
INFORMATION BECAUSE THEY
HAVEN'T CLOSED THE BACK
DOOR.
NOW TO BE FAIR I CHECKED
THIS ONE OUT EARLIER AND TVO
DOES HAVE A GOOD FIREWALL
SET UP AND SO IT WASN'T ABLE
TO GET ANY INFORMATION ON
THIS PARTICULAR COMPUTER,
BUT IF YOU DO IT AT HOME --
OH, ISN'T THAT INTERESTING.
WE'RE HAVING DIFFICULTIES.
COMPUTER BOY, FIX IT!

Maureen says BUT WHAT ABOUT
FINANCIAL INFORMATION THAT I
MIGHT HAVE IN MY COMPUTER?
IS SOMEBODY INTERESTED IN
THAT?

Steve says OH, I
IMAGINE THEY WOULD BE.
IT'S LESS, LESS LIKELY
SOMEBODY'S GOING TO COME
THROUGH AND BROWSE ACTUAL
PERSONAL INFORMATION,
ALTHOUGH THAT IS CERTAINLY
POSSIBLE.
ANY FINANCIAL SOFTWARE THAT
YOU HAVE, WILL HAVE ITS DATA
FILES ENCRYPTED SO FOR
INSTANCE IF YOU'RE USING
QUICKN OR SOMETHING LIKE
THAT, SOMEBODY COULDN'T JUST
DRAW ALL THAT FINAL
INFORMATION OUT.
JUST LIKE WHEN YOU GO TO
YOUR ONLINE BANK ACCOUNT AND
IT'S ALL ENCRYPTED DATA AT
THAT POINT THERE.
SO IT'S LESS LIKELY THAT'S
GOING TO HAPPEN BUT IT DOES
LEAVE THE BACK DOOR OPEN FOR
THEM TO INSTALL SOFTWARE TO
DO THINGS, TO LOOK AT WHAT
YOU'RE DOING WHAT YOUR
ACTIVITIES ARE AND THAT'S
FAIRLY NEPHARIOUS AND KIND
OF SCARY.

Maureen asks THEY DO THAT
BECAUSE THEY WANT TO FINE
OUT MORE ABOUT WHERE I GO
AND WHO I VISIT SO THEY CAN
TAILOR WEBSITES TO ME?

Steve says NO, THAT'S
ANOTHER PROCESS THAT DOES
HAPPEN ONLINE, THROUGH THE
PROCESS OF COOKIES -- LOOK
AT THIS, WE CAN'T GET
THROUGH!
ISN'T THAT GREAT!
GRRR!

Maureen says IT WORKS EVERY
DAY WHEN YOU'RE NOT HERE.

Steve says THAT'S RIGHT,
I WALK IN THE DOOR AND WHO
KNOWS WHAT HAPPENS.
YEAH, BUT THERE IS THAT SIDE
OF THE -- THAT'S ANOTHER
SECURITY ISSUE THAT KIND
OF -- I DON'T WANT TO
CONFUSE THE TWO.
THIS IS PEOPLE COMING TO
YOUR COMPUTER.
IT'S ALMOST LIKE A VIRUS,
WHERE THEY CAN TAKE OVER
YOUR COMPUTER AND MAKE IT DO
THINGS, SO DO THINGS LIKE
PLANT THE LITTLE APPLICATION
THAT WOULD CAUSE THAT SORT
OF AN ATTACK OF THE DENIAL
SERVICE ATTACK.

Maureen asks WELL WILL THE
SECURITY SOFTWARE, IT'LL
KEEP THEM FROM BEING ABLE TO
GET IN?
WILL THAT HELP NEW THE VIRUS
AREA AT ALL?

Steve says NO, YOU
STILL NEED TO RUN VIRUS
PROTECTION SOFTWARE BECAUSE
THEY TYPICALLY COME IN
THROUGH THINGS LIKE E MAIL
ATTACHMENTS AND THINGS LIKE
THAT SO IT'LL PROTECT YOU A
BIT BUT NOT STOP A VIRUS
FROM COMING THROUGH.
BECAUSE ANYTHING WHICH
LEGITIMATELY SHOULD COME
THROUGH, WHICH ACTUALLY A
VIRUS DOES, LEGITIMATELY
COMES THROUGH AND YOU
ACCIDENTALLY ENACT IT,
THAT'LL COME THROUGH.
YOU NEED MULTIPLE TIERS.
YOU SHOULD BE CLOSING THE
BACK DOOR IN THE OLD DAYS
WHEN YOU GREW UP IN
SMALL-TOWN REGINA YOU DIDN'T
LOCK YOUR DOORS.
NOW YOU LOCK YOUR DOORS EVEN
IN SMALL TOWN REGINA.
AND YOU LOCK THE BACK DOOR
AS WELL AS THE FRONT DOOR OF
THE HOUSE IN THE EARLY DAYS
OF THE COMPUTER WE DIDN'T
THINK ABOUT LOCKING THE
DOORS.
NOW WE'RE LOOKING THE BACK
DOOR.
THINK OF THAT LEVEL OF
PROTECTION, ADD GOOD VIRUS
SCANNING SOFTWARE AND THEN
START THINKING ABOUT YOUR
PRACTICES ONLINE.
ACTUALLY THIS IS UP NOW.
IF WE CAN GET A SHOT, WE CAN
GO IN AND SHOW YOU, THEY
HAVE THE SHIELDS UP.

The website appears on screen.

Steve continues AND IF YOU GET A CHANCE, YOU
SHOULD DO THIS.
YOU JUST CLICK AND WHAT'LL
HAPPEN IS IT TAKES YOU INTO
A SECURE SITE AND THEY ASK
YOU FOR PERMISSION TO TRY
AND BREAK INTO YOUR
COMPUTER.
IT'S KIND OF COOL.
AND SO THERE IT IS THERE.
AND THEY GIVE YOU ALL THE
INFORMATION ON WHAT YOU CAN
USE, AND IT'S QUITE OFTEN
FREE SOFTWARE TO PROTECT
YOUR COMPUTER.
AND IF WE SAY TEST MY
SHIELDS HERE, AND WE'LL SEE
WHAT INFORMATION THEY CAN
GET ON THIS COMPUTER.
THERE IT GOES.
NOW IT DOES GIVE THE I.P.
NUMBER, WHICH IS IN ITSELF
DANGEROUS TO HAVE OUT IN
PUBLIC.

Maureen says OH, YEAH?

Steve says OH,
ABSOLUTELY.
SO BEING ABLE TO GET THAT IS
OKAY.
BUT THAT'S NORMAL.
THEN IT'S TELLING YOU ALL
THE OTHER THINGS THAT IT'S
DONE AND IT'S SAYING WE'RE
DOING PRETTY WELL, THE FACT
IT CAN'T FIND MY WINDOWS
FILE AND PRINTER SHARING.
WHEN YOU START SHARING
PERIPHERALS AND PRINTERS YOU
ARE THEREFORE ALLOWING
ACCESS TO DIFFERENT PARTS OF
YOUR NETWORK.
IT'S NOT ALLOWING THAT.
IT CAN'T GET IN THE NET BIOS
INFORMATION WHICH IS VERY
GOOD AND I LIKE THAT, HE'S
ADDED A WARNING.
BUFFER BREAK OUT THE
CHAMPAGNE HE SAYS I WASN'T
ABLE TO CRACK TODAY BUT I'M
WORKING ON BETTER CRACKING
SOFTWARE SO I MAYBE CAN DO
IT TOMORROW.
SO ALWAYS BE VIGILANT!

Maureen says OUR PRODUCER
ACCIDENTALLY LOGGED ONTO ONE
SITE AND LATER DISCOVERED
HER PREFERENCE FILE ON HER
COMPUTER WAS CHANGED SO THAT
BECAME HER HOME SITE?

Steve says YES.

Maureen asks NOW HOW DID THAT
HAPPEN AND WOULD THIS --

Steve says NO THIS
DOESN'T PROTECT AGAINST THAT
LET'S TALK ABOUT THE NEXT
STAGE WHICH IS REALLY WHAT'S
HAPPENED WITH A LOT OF
SECURITY -- A LOT OF PARENTS
SHOULD BE CONCERNED ABOUT
THIS HAPPENING.
THERE'S THINGS CALLED MOUSE
CAPTURING.
YOU CALL THEM I THINK STICKY
SITES, PEOPLE CALL THEM.
THAT'S A THING WHICH,
ESPECIALLY PORN PURVEYORS
ARE USING AS A TECHNIQUE FOR
ADDING TRAFFIC TO THEIR
WEBSITE.
LET'S LOOK AT THE FINANCIAL
MODEL FIRST.
YOU'VE GOT A PORNOGRAPHY
SITE WHICH THEY MAKE THEIR
MONEY THROUGH ADVERTISING,
PRIMARILY, AND THROUGH
SELLING, SUBSCRIPTIONS TO
THEIR SITE.
BUT EVERY TIME THAT SOMEBODY
COMES TO THEIR WEBSITE AND
THEY CAN SHOW A BANNER TO
THAT PERSON, THAT'S WORTH A
FRACTION OF A PENNY TO THOSE
PEOPLE SO THEY WANT MILLIONS
OF IMPRESSIONS OF THAT GOING
OUT.
SO HOW DO THEY DO THAT?
HOW DO THEY CREATE THAT MUCH
TRAFFIC?
WELL THEY CREATE THAT MUCH
TRAFFIC BY LEGITIMATELY HAVING
PEOPLE WHO WANT TO SEE
PORNOGRAPHY COMING TO THEIR
SITE BUT THAT'S A GIVEN.
WHAT ABOUT THE ACCIDENTAL
TRAFFIC THEY CAN CREATE.
WHAT IF THEY TAKE A COMMON
WEBSITE AND TAKE A
MISSPELLED NAMETOR IT AND
THEN DIRECT THAT TO THEIR
WEBSITE.
SO THEY REGISTER A WHOLE
BUNCH OF NAMES.
ONE OF THE MOST FAMOUS WAS
NASA.COM.
N-A-S-A.
DURING THE COLISION WITH THE
PILOT THEY REGISTERED
NASA.COM, WELL THAT'S A
PUBLIC CORPORATION.
THEIR ACTUAL WEBSITE WAS
NASA.ORG BUT A LOT OF PEOPLE
WENT TO NASA.COM.
THEY SAW SOME CELESTIAL
OBJECTS THERE BUT THEY
WEREN'T EXACTLY THE ONES
THEY WERE LOOKING FOR, IF
YOU KNOW WHAT I MEAN.
THAT WAS A CASE WHERE PEOPLE
WOULD ACCIDENTALLY GO.
NOW THEY'VE EVEN GOT MORE
SOPHISTICATED, WHEN GO TO
ONE OF THESE SITES
ACCIDENTALLY OR ON PURPOSE
THEY WRITE A LITTLE JAVA
SCRIPT, AN INTERACTIVE
APPLICATION THAT RUNS IN THE
BACKGROUND AND THEY SAY YOU
CAN'T CLOSE THIS WINDOW.
SO EVERY TIME YOU DO, IT
ENACTS ANOTHER WINDOW.
WHAT DO THEY GET?
ANOTHER IMPRESSION.
YOU CLOSE, IT OPENS AGAIN.
YOU CLOSE IT, IT OPENS AGAIN.

Maureen says SO YOU'RE THE
MILLIONTH VISITOR --

Steve says AND YOU
CAN'T GET RID OF IT AND IF
YOU'VE ACCIDENTALLY OR ON
PURPOSE GONE, YOU'RE GOING
TO FREAK OUT BECAUSE MOM'S
GOING TO COME IN ANY
MAIN MINUTE AND I CAN'T GET
THIS OFF THE SCREEN.
SOME GO FARTHER.
THEY GO INTO PREFERENCES AND
IF YOU GO UNDER YOUR TOOLS
IN NETSCAPE OR INTERNET
EXPLORER IN INTERNET OPTIONS
YOU HAVE A LITTLE THING HERE,
CALLED WHAT YOUR HOMEPAGE
IS.
THIS ISN'T A HOMEPAGE THAT
LIVES ON THE NET LIKE YOURS
FOR THE SHOW.
THIS IS THE PAGE YOU START
YOUR WEB BROWSING EXPERIENCE
WITH WHEN YOU LAUNCH.
NOW THIS ONE HERE HAS A
BLANK ONE.
WHAT THEY CAN DO IS ACTUALLY
GO IN AND WRITE TO THAT AND
SAY “I'M GOING MAKE THIS
YOUR HOMEPAGE.”
SO THEN YOU HAVE TO GO IN
AND YOU HAVE TO MANUALLY
CHANGE THAT AND THAT'S WHAT
HAPPENED TO YOUR PRODUCER.

Maureen asks SO THEY'RE
ACTUALLY GOING INTO YOUR
HARD DRIVE?

Steve says WELL THEY GO
INTO THE PREFERENCES.
THEY CAN SET THIS THROUGH A
LITTLE APPLICATION THEY RUN.
BUT IT'S QUITE NASTY.
AND NOW WHAT CAN YOU DO
ABOUT THAT?

Maureen says YEAH.
WELL, TRY NOT TO GO TO THOSE
SITES BUT CAN YOU DO
ANYTHING ELSE?

Steve says BUT YOU CAN
TYPE --

Maureen asks WILL NET NANNIES
HELP THAT?

Steve says NET NANNIES
WILL HELP, BUT ONE OF THE
THINGS YOU CAN DO IS -- IT'S
REALLY QUITE SAD.
YOU CAN ACTUALLY TAKE AND
STRIP DOWN WHAT YOUR SYSTEM
CAN DO.
YOU CAN TURN OFF JAVA SCRIPT
AND COOKIES ON YOUR WEB
BROWSER.
BUT WHAT THAT DOES IS LIMITS
THE RICHNESS OF THE CONTENT
ON THE WEB, BECAUSE WHEN GO
TO SITES THAT HAVE JAVA
ENABLED OR COOKIES, LIKE A
GOOD SHOPPING SITE, LIKE I
LOVE GOING TO CHAPTERS, AND
THEY'LL USE COOKIES TO HELP
TRACK ME AS A CUSTOMER,
LIMITS WHAT I CAN DO AT
THOSE SITES SO YOU HAVE TO
MAKE A DECISION, WHETHER
YOU'RE GOING TO GO REALLY
CLEAN AND PRISTINE AND NOT
ALLOW ANY CHANCES, OR JUST
DEAL WITH EACH INCIDENT WHEN
IT OCCURS AND IF YOU HAVE
MATURE ENOUGH KIDS AND YOU
UNDERSTAND, YOU DON'T MIND
POKING AROUND YOUR SYSTEM A
LITTLE BIT, YOU CAN
ALLEVIATE MANY OF THESE
THINGS.

Maureen says ALL RIGHT.
WELL WE'VE BEEN TALKING
ABOUT INTERNET AND COMPUTER
SECURITY WITH STEVE DOTTO OF
“DOTTO'S DATA CAFE” BUT IF
YOU HAVE ANY QUESTIONS ABOUT
COMPUTERS OR THE INTERNET,
GIVE US A CALL.

A caption appears on screen showing two phone numbers.

Maureen continues IN TORONTO 416-484-2727
LONG DISTANCE, DIAL
1-888-411-1234
AND E-MAIL ADRESS IS
MORETOLIFE AT TVO.ORG
ALLAN IS IN
NORTH BAY.
HI ALLAN.

Allan says HELLO MAUREEN.

Maureen says HI.

Allan says I NEVER MISS YOUR
PROGRAMME.
IT'S A TERRIFIC PROGRAMME
AND I THANK YOU VERY MUCH
FOR IT.

Maureen says AND YOU'RE FROM
A GREAT TOWN.

Allan says OH, YES, WE ARE.

Maureen says NORTH BAY IS.

Steve says OH, FEEL A
GROUP HUG COMING.

Allan says EXCEPT I THINK
OUR COMPUTER PROBLEMS
HERE -- I'M NOT A COMPUTER
PERSON AND I GUESS I'D LIKE
TO KNOW FROM Mr. DOTTO, WHEN
MY GRANDCHILDREN WERE HERE
AT EASTER, THIS MACHINE WENT
INTO A SAFE MODE.

Steve says OKAY.

Allan continues AND I'VE BEEN
TOLD I'VE GOT TO START ALL
OVER, AND I'M NOT ABLE TO DO
THAT.
I'M WONDERING COULD A
COMPUTER PERSON SAVE WHAT'S
THERE YET GET ME OUT OF
THIS?
PROBLEM I'M IN?

STEVE says YEAH.
YOU SHOULD
BE ABLE TO REBOOT IT
PROBABLY WHAT HAPPENED IS
THE COMPUTER WAS ACTUALLY
TURNED OFF CAN WHEN YOU WENT
TO REBOOT YOU'RE REBOOTING
IN A SAFE MODE WHICH LOADS A
VERY LIMITED NUMBER OF
EXTENSIONS SO IF THERE'S A
PROBLEM WITH THE OPERATING
SYSTEM IT WILL REBOOT
PROBABLY.
YOU SHOULD BE ABLE TO JUST
RESTART THAT COMPUTER AND
ASK IT TO RE-START OUTSIDE
SAFE MODE AND IT SHOULD BE
FINE.

Allan says WE'VE TRIED THAT
BUT WE'RE STILL THERE --
WE'VE TRIED PRETTY NEAR
EVERYTHING WE CAN, AND I
GUESS MAYBE I'LL HAVE TO
FIND A COMPUTER PERSON --

Steve says I THINK, I
THINK -- IT QUITE OFTEN IS
WHAT WE CALL A COOKIE
SOLUTION.
GET SOMEBODY TO BAKE SOME
COOKIES AND FIND SOMEBODY IN
THE NEIGHBOURHOOD THAT KNOWS
WHAT THEY'RE DOING AND
ENTICE THEM OVER WITH A FEW
COOKIES.
IT SHOULDN'T BE A BIG DEAL
TO GET IT GOING AGAIN.

Allan says MY WIFE'S A FINE
BAKER.

Steve says THERE YOU
GO.

Allan says WE ALSO TRIED
THAT NET NANNY THING A WHILE
BACK WHEN THE GRANDCHILDREN
STARTED USING IT.

STEVE says YEAH.

Allan continues AND RAN INTO A
COUPLE OF PROBLEMS THAT WAY,
AND I WISH THAT IT HAD BEEN
A LITTLE -- NOT QUITE SO
FAST.
WE JUMPED INTO IT TOO FAST
AND IT CAUSED SOME GRIEF
THAT WAY, TOO.

Steve says YEAH.
SOMETIMES WITH SOFTWARE --
ANY SOFTWARE THAT FILTERS,
RATHER THAN THE INTERNET,
AND THERE'S TWO WAYS WE CAN
DEAL WITH SECURITY ONLINE AS
FAR AS OUR CHILDREN ARE
CONCERNED -- EDUCATION OR WE
CAN DEAL WITH FILTERING
SOFTWARE.
NOW FILTERING SOFTWARE IS A
GOOD OPTION IN A LOT OF
CASES BUT IT DOES REQUIRE
THAT THE PERSON WHO'S
INSTALLING IT AND RUNNING IT
ACTUALLY HAVE SOME
COMPREHENSION OF THE
COMPUTER AND KNOWS HOW TO
USE IT I CAN'T TELL YOU HOW
MANY TIMES I'VE HEARD THE
STORY OF PEOPLE TELLING
ME -- MAYBE IT'S ALMOST
URBAN MYTH NOW -- WHERE THEY
GET THE NET NANNY SOFTWARE,
THEY GET THE FILTERING
SOFTWARE AND THEY ASK THEIR
KIDS TO INSTALL IT.

Maureen asks OH, THE KIDS DO
IT THEMSELVES?

Steve says YEAH, I'LL
DO THAT FOR YOU, DAD, NO
PROBLEM.
ALL OF A SUDDEN PASSWORD,
DAD CAN'T GET TO ANYTHING
BUT KIDS CAN GET TO
EVERYTHING BECAUSE THEY KNOW
THE PASSWORDS, RIGHT?
SO IT REQUIRES YOU ACTUALLY
HAVE A WORKING
KNOWLEDGE OF THE SYSTEM.

Maureen says THANKS, ALLEN.
JANINE IN TORONTO WHO'S ONLY
BEEN ONLINE FOR ABOUT A
MONTH, AND SO OBVIOUSLY
EVERYTHING IS NEW AND IT
MAKES HER FEEL UNEASY WHEN
SHE'S DOWNLOADING AND SUCH.
SO A COUPLE OF QUESTIONS.
WHAT IS A CPU?
WHAT IS A BROWSER?
AND HOW DO I KNOW WHICH CPU
AND BROWSER I HAVE?

Steve says OKAY, CPU IS
SIMPLY THE CENTRAL
PROCESSING UNIT.
IT'S THE CHIP IN YOUR
COMPUTER'S MOTHERBOARD,
ANOTHER WORD FOR YOU IN
WHICH YOU MIGHT WANT TO
WRITE ANOTHER QUESTION ABOUT,
BUT IT'S THE CHIP THAT
PROCESSES -- THE CENTRAL
CHIP THAT ALL THE
INFORMATION FLOWS THROUGH AS
YOUR COMPUTER WORKS.
SO WHEN YOU WENT TO BUY YOUR
COMPUTER YOU PROBABLY BOUGHT
A P-2 OR P-3, 350 MEGAHERTZ
PROCESSOR.
THAT'S YOUR CPU.
YOU REALLY DON'T HAVE TO
WORRY ABOUT IT.
IT'S PROBABLY AN INTEL OR
CYRRUS, BUT IT'S JUST
BASICALLY LIKE SAYING WHAT'S
THE HORSEPOWER OF YOUR CAR.
THE QUESTION BROWSER.
BROWSERS IS THE TOOL THAT WE
USE TO ACCESS THE INTERNET.
AND THERE'S TWO PRIMARY
BROWSERS OUT ON THE
MARKETPLACE.
THERE'S INTERNET EXPLORER
FOR MICROSOFT AND THERE IS
NETSCAPE FROM NOW AMERICA
ONLINE ACTUALLY OWNS
NETSCAPE NAVIGATOR.
IF YOU'RE USING YOUR WINDOWS
COMPUTER AND INSTALLING
WINDOWS, INTERNET EXPLORER
INSTALLS AUTOMATICALLY SO
THE ONE WITH THE LITTLE E
WITH THE CIRCLE AROUND IT
THAT'S PROBABLY WHAT YOU'RE
USE ISING AND THAT'S FINE.
IT WORKS JUST DANDY AND
THAT'S MY BROWSER PREFERENCE
AND THAT'S WHAT I'M USING
NOW.
SO THAT'S YOUR BROWSER.

Maureen says THANK YOU,
JANINE.
ORSON IS IN THUNDER BAY.
HELLO, ORSON.

Orson says HELLO.

Maureen says HI.
AND YOUR QUESTION?

Orson says YES, I HAVE SOME
UNWANTED ADDRESSES THAT KEEP
COMING UP ON MY SYSTEM.
HOW DO I DELY THE THEM?

Steve says IS IT WITHIN
YOUR BROWSER?.

Orson says YES IT IS.

Steve says OKAY, YOU
GOT TO GO IN AND CLEAR YOUR
CACHE.
DO YOU KNOW HOW TO DO THAT?

Orson says NO.

Steve says I THINK
TOOLS, UNDER INTERNET
OPTIONS, OKAY, HERE IT IS.
YOU HAVE TEMPORARY INTERNET
FILES THERE AND HISTORY.
IF YOU CLEAR THOSE TWO, THAT
SHOULD TAKE CARE OF IT.

Orson says OKAY.

Steve says OKAY?

Orson says OKAY, THANK YOU.

Maureen says OKAY.
SO THESE ARE THINGS THAT
WERE COMING UP ON HIS
BOOKMARKS, DO YOU THINK?

Steve says SORRY, I
DIDN'T ASK, WERE THEY BOOK
MARKS OR JUST HAPPENING WHEN
YOU WERE TYPING IT IN?
ARE YOU STILL THERE, ORSON?

Orson says YES, I'M STILL
HERE.
THEY SHOW UP IN THE
ADDRESSES BUT THE WAY THEY
SHOW UP IS WHEN GO TO THE
DOWN ARROW ON THE RIGHT HAND
CORNER --

Steve writes an address in the web browser.

Steve says I GOT YOU.
YEAH, SEE THIS DOWN ARROW,
THAT WILL POP DOWN AND
YOU'LL HAVE ALL THE
ADDRESSES OF THE SITES YOU
VISIT AND THAT'S YOUR
HISTORY FILE AND WHAT'LL
HAPPEN IS YOU'LL START
TYPING SOMETHING IN AND IF
YOU WATCH THEY HAVE A
FEATURE CALLED AUTO
COMPLETE.
IT'S SMALL TEXT TO SEE ON TV
BUT SEE AS I START TYPING
HOW NAMES START APPEARING?
HAS EXACTLY WHAT WE'RE
TALKING ABOUT.

Maureen says SO CLEARING THE
CASHE WILL GET RID OF THOSE.
I MUST SAY, I USED TO USE
NETSCAPE BUT RECENTLY MY
DAUGHTER SWITCHED US OVER TO
INTERNET EXPLORER, AND MAYBE
A NEW VERSION OF NETSCAPE
HAS THIS, BUT I DIDN'T SEE
IT BEFORE.
INTERNET EXPLORER ALLOWS ME
TO GO BACK ON MONDAY,
TUESDAY, WEDNESDAY AND
THURSDAY AND SEE WHERE THE
KIDS WERE.

Steve says YEAH, ISN'T
THAT GREAT?

Maureen says YEAH!

Steve says YEAH, THAT'S
CALLED HISTORY.
AND WHERE'S MY HISTORY
BUTTON HERE.
YEAH, OR MAYBE WE SHURNGHTS
WE DON'T KNOW WHERE PEOPLE
HAVE BEEN.

Maureen says I SUPPOSE THEY
COULD FIND A WHICH TO GET
RID OF THAT, COULD THEY?

Steve shows the web history in the browser.

Steve says BY CLEARING
THE HISTORY A JUST AS I
TALKED ABOUT BUT IF YOU
CLICK THERE ON HISTORY,
THERE IT IS, ALL THE PLACES
THAT WE'VE BEEN IN THE LAST
LITTLE WHILE.

Maureen says YEAH, I LIKE
THAT FEATURE.
DOES NETSCAPE DO THAT NOW AS
WELL?
THE NEWER VERSIONS?

Steve says YES, YOU
HAVE TO LOOK AT IT IN
DIFFERENT PLACES, AND I
ACTUALLY CAN'T REMEMBER
WHERE YOU LOOK AT IT FOR
THAT BECAUSE I U.S. IE, BUT
YEAH, THAT'S A GOOD THING.

Maureen says OKAY, SHARON IS
IN SCARBOROUGH.

Sharon says HI.

Maureen says HI.

Sharon says I'M REALLY AMAZED YOU'RE
LIVE.
I THOUGHT YOU WERE TAPED.

Maureen says NO, WE'RE LIVE.

Sharon says GREAT.
WHAT'S MY QUESTION?

Maureen says YEAH.

Sharon says OKAY, I DO
STAND-UP COMEDY AND I'VE
GOOT FIVE YEARS OF WORK ON
TAPE, ON AUDIO TAPES, AND I
WOULD LIKE TO TRANSPOSE POST
IT, OF COURSE, ONTO A
COMPUTER DISC, AND IN THE
INFLEKS, IN THE EXACT WAY IT
WAS DONE BY PUTTING IT IN AN
ENCLOSED SPACE, PLAYING IT
TO A COMPUTER AND GETTING A
PRINT-OUT AND A DISC.
HOW ARE WE WITH VOICE
RECOGNITION TECHNOLOGY AND
HOW COULD I DO THAT?

Steve says WITH YOUR
STAND-UP ROUTINES, IF THEY
WERE RECORDED IN CLUBS AND
STUFF?

Sharon says NO, IT WAS DONE
WHEN THEY WERE FRESH SO,
THEY WERE PUT DOWN LIKE --
WHEN THEY WERE STILL FUNNY,
LET'S SAY, AT HOME.

Maureen says AT HOME,
ALONE --

Steve says CHANCES
ARE -- DICKTATION SOFTWARE
WORKS FAIRLY WELL BUT IT'S
IN A CONTROLLED ENVIRONMENT
WHERE YOU HAVE A MICROPHONE
AND THE AMBIENT SOUND OF THE
ROOM IS VERY IMPORTANT AND
THOSE SORTS OF THINGS AND
YOU ACTUALLY HAVE TO TRAIN
THE VOICE RECOGNITION
SOFTWARE TO RECOGNIZE YOUR
VOICE.
IF YOU'RE IN A PERFORMANCE
MODE, CHANCES ARE IT'S NOT
GOING TO DO VERY WELL AT
ALL.
WHEN WE'VE DONE VOICE
RECOGNITION DEMOS ON OUR
SHOW AND SHOWCASED IT, I'VE
PREPARED THE SHOW
PREPARED -- TRAINED THE
SOFTWARE MYSELF AND I WOULD
READ AND PREPARE THE
COMPUTER, WOULD ALL WORK
FINE.
BUT THEN ONCE WE GOT ON
CAMERA, ALL OF A SUDDEN YOUR
ENERGY CHANGES, YOUR VOICE
ISN'T QUITE THE SAME, AND
YET YOU COULDN'T CHANGE THAT
YOU'RE PERFORMING FOR THE
CAMERA, YOU'RE IN THE MIDDLE
OF YOUR SHOW, AND I COULDN'T
GET THE VOICE RECOGNITION
SOFTWARE TO REALIZE ANYTHING
AND IT WAS ONE OF THE MOST
HILARIOUS SHOWS WE EVER
TAPED.
WE HAD PEOPLE ACTUALLY
HAVING CONNECTIONS IN THE
BACKGROUND BECAUSE OF WHAT
IT WAS WRITING AND I WAS
GETTING FRUSTRATED, IT
DIDN'T WORK VERY WELL FOR
THAT.
SO THE CHANCES ARE IT'S
GOING TO BE AN EXERCISE IN
FRUSTRATION, TAKING THOSE
TRANSCRIPTS AND ACTUALLY
RECORDING THEM AS TEXT.
HOWEVER, IF YOU DO HAVE
AUDIO TAPES, THERE'S PLENTY
OF TRANSCRIPTION SERVICES
THAT ARE USED.
THAT WE USE FOR OUR SHOWS
ALL THE TIME, AND I'M SURE
TVO USES HERE AS WELL.
WHEN THEY TAPE A SHOW AND
THEY HAVE TO DO CLOSED
CAPTIONING OR THEY HAVE DO,
THEY HAVE TO DO A TRANSCRIPT
OF IT, BECAUSE IT'S GOING TO
BE TRANSLATED INTO A
DIFFERENT LANGUAGE, AND
THOSE PEOPLE WORK PRETTY
COST-EFFECTIVELY FOR HOW
FAST AND ACCURATE THEY ARE
AND THEN YOU HAVE TO GO
THROUGH AND PROOF READ REED
IT.
SO ARE IF YOU'RE NOT A GOOD
KEYBOARDIST, YOU CERTAINLY
CAN FIND SOMEONE TO TAKE
THOSE TAPES AND TRANSCRIBED
THEM BUT IN THIS CASE I CAN
ALMOST GUARANTEE YOU A
MANUAL PROCESSOR IS BEST.
HOWEVER YOU MIGHT CONSIDER
ARCHIVING THEM AND PUTTING
THEM IN AUDIO FORMAT AND SO
PEOPLE CAN LISTEN TO THEM ON
A WEBSITE.

Maureen asks HOW DO YOU DO
THAT?
DISZ OH, THERE'S A VARIETY
OF DIFFERENT TOOLS WITH MOST
SOUND CARDS ON COMPUTERS NOW,
WHERE YOU CAN JUST PLUG YOUR
CASSETTE RECORDERS OUT INTO
IT, INTO THE SOUND IN AND
YOU CAN DIGITIZE THE AUDIO
AND THERE'S A VARIETY OF
DIFFERENT FORMATS YOU CAN
STORE IT IN.

Maureen says SPEAKING OF
SOUNDS ON COMPUTERS AND THE
INTERNET, MY DAUGHTER WANTS
ME TO ASK YOU IF YOU THINK
MP3 WILL BE SHUT DOWN
BECAUSE OF THE RECENT COURT
RULING.

Steve says I HOPE NOT.

Maureen says TELL PEOPLE WHAT
MP3 IS.

Steve says THIS IS ONE OF THE MOST
INTERESTING COPY RIGHT
ISSUES GOING ON RIGHT NOW.
MP3 IS THE AUDIO LAYER OF
THE DIGITAL, ALL THE STUFF
THAT'S HAPPENING WITH -- OH,
WHAT'S IT CALLED?
DVD DRIVES.
THAT SORT OF STUFF.
SO IT'S A HIGH QUALITY
DIGITAL AUDIO SIGNAL AND
WHAT'S HAPPENING WITH MP3
FILES IS THEY'RE BEING
EXCHANGED ON THE INTERNET.
THEY RUN ABOUT A MEGABYTE A
MINUTE FOR MUSIC, AND
THEY'RE SITES LIKE MP3.COM
IN THE STATES THAT TAKE
ARTISTS MUSIC AND SELL IT OR
GIVE IT AWAY FOR FREE
DEPENDING ON THE LICENSING
AGREEMENT WITH THE ARTIST,
DISTRIBUTE IT TO YOUR
COMPUTER AND THEN YOU CAN
PLAY IT BACK FROM A COMPUTER
OR FROM AN MP3 PLAYER.
THERE'S A VARIETY OF
CONSUMER MP3 PLAYERS ON THE
MARKET NOW.

Maureen asks IS NAPSTER ONE
OF THOSE?

Steve says NO, THAT'S A
WHOLE DIFFERENT STORY.
(LAUGHING)
WE'LL START AT THE BEGINNING
AND THEN GET TO THAT BECAUSE
IT IS IMPORTANT.
WHAT'S HAPPENED WITH MP3.COM
IS THAT THE ARTISTS IN THE
UNITED STATES HAVE SAID THAT
PEOPLE WHO OWN THE COPY
RIGHT HAVE SAID THAT THIS
ISN'T THE PROPER WAY TO
DISTRIBUTE MUSIC BECAUSE
THEY DON'T -- BASICALLY WHAT
HAPPENS IS PEOPLE LIKE SONY
AND THE COPY RIGHT HOLDERS
DON'T WANT IT DISTRIBUTED
THIS WAY.
THEY DON'T UNDERSTAND,
THEY'RE BUILT ON BRICKS AND
MORTAR DISTRIBUTION WHERE
THEY HAVE STORES THAT HAVE,
YOU KNOW, THE VALUE SO THEY
CAN CHARGE 20 DOLLARS FOR A CD
THAT'S WORTH A BUCK AND ALL
THIS SORT OF STUFF.
SO ALL OF A SUDDEN
DISTRIBUTING MUSIC OVER THE
NET, THIS IS SOMETHING MUSIC
EXECUTIVES ARE GOING NUTS ON
MT MP3.COM CAME UP WITH A
COUPLE OF WONDERFUL
PROGRAMMES.
ONE OF THEM WAS WHEN YOU
PURCHASE AN ONLINE CD, AS
SOON AS YOU PURCHASED IT
ONLINE AND THEY'RE GOING TO
SHIP NOW YOU THE PHYSICAL CD
SO, YOU'RE GOING TO BUY A
LEGITIMATE CD, AS SOON AS
THEY GO TO SHIP IT TO YOU,
IT'S ALREADY REGISTERED IN
YOUR, IN YOUR PREFERENCES IN
YOUR BROWSER WITH THEM,
MP3.COM, SO YOU CAN LISTEN
TO IT IN AN MP3 FORMAT
BEFORE IT ARRIVE THES.
WHAT ARE YOU BUYING?
A CHUNK OF PLASTIC OR THE
RIGHT TO LISTEN TO SOMEBODY'S
MUSIC?
WE'RE BUYING THE RIGHT TO
LISTEN TO THE MUSIC, AS FAR
AS I'M CONCERNED.
THEY SHOULDN'T BE ABLE TO
TELL ME WHERE I CAN LISTEN
TO THE MUSIC.
SO THIS WAS MP3s POSITION.
THE COPY RIGHT HOLDERS IN
THE STATES DIFFERED.
HOWEVER MP3 GOT THE RIGHTS
TO DO THAT AND THEN ADDED
ANOTHER THING.
IF YOU'VE BOUGHT A WHOLE
SERIES OF CDs, YOU CAN PUT
THEM IN YOUR CD ROM DRIVE AT
HOME AND REGISTER THEM WITH
MP3.COM SO IF YOU GO TO A
FRIEND'S HOUSE WANT TO
LISTEN TO A COLLECTION OF
YOUR CDs ON THE COMPUTER,
YOU CAN LISTEN TO THEM.
AGAIN TO YOU AND I THAT
SOUNDS LIKE SOMETHING THAT'S
ABSOLUTELY FINE.
THERE'S SECURITY BUILT IN,
YOU CAN'T GIVE THAT TO
SOMEBODY ELSE, IT'S GREAT
WAY -- I THINK IT'S A VERY
DEMOCRATIC WAY TO SHARE YOUR
MUSIC.
AND YOU'RE PURCHASING THE
RIGHT TO LISTEN TO THE
MUSIC.
THAT WAS STRUCK DOWN.
MP3 HAS LOST THAT FIRST OF
THOSE LAWSUITS, IT'LL BE
CERTAINLY APPEALED AND WE
HAVE TO HOPE THEY WIN
BECAUSE IT REALLY PUTS THE
CLAMPS ON ALL DISTRIBUTION.
IN CANADA WE HAVE A SIMILAR
PROBLEM IN THAT WE HAVE THE
CANADIAN COPYRIGHT
COALITION WHICH HAS WON THE
RIGHT TO CHARGE A LEVY,
EFFECTIVELY A TAX, ON ALL
RECORDABLE MEDIUM.
NOW HERE WE HAVE A WHOLE
DIFFERENT PROBLEM.
THE FACT THAT I'M PAYING AND
YOUR PAYING A TAX ON EVERY CD
YOU BUY THAT'S A RECORDABLE
CD, IF YOU'RE USING IT, EVEN
IF YOU'RE USING IT TO STORE
DATA NOT MUSIC SO IN THAT
MONEY, FROM THAT LEVY IS
THEORETICALLY GOING TO
CANADIAN ARTISTS.
ALTHOUGH I DON'T THINK IT'S
GOING TO MAKE IT THERE, I
THINK IT'S GOING INTO THEIR
DEFENCE FUNDS SO THEY CAN
CHARGE MORE.
THE CURRENT LEVY IS 5.2 OR
5.3 CENTS.
THEY'VE PETITIONED WITH THE
CANADIAN COPY RIGHT BOARD TO
MAKE IT 50 CENTS A CD.

Maureen says FIFTY?!

Steve says THAT'LL
EFFECTIVELY DOUBLE THE PRICE
OF THE CD IN THE STORE, AND
THEY'RE SAYING THAT BECAUSE
WE NOW HAVE THE RIGHT TO
ACTUALLY MAKE A BACK-UP OF
OUR MUSIC.
THIS IS THE REASON.
WHAT IT IS THEY'RE SAYING
THAT WE'RE A BUNCH OF
THIEVES.

Maureen says BUT MY DAUGHTER
MIGHT BE A THIEF BECAUSE
SHE'S BEEN PLAYING SOME
SONGS ON THE INTERNET FROM
MP3 AND I DON'T THINK SHE'S
PAYING FOR THEM.

Maureen says OKAY, YOUR
DAUGHTER MIGHT BE A THIEF.
HERE IS THE PROBLEM: THERE
IS DISTRIBUTION AND IT'S
VERY WIDE IS SPREAD ON THE
INTERNET.
BUT I THINK WE HAVE TO TAKE
A MATURE LOOK AT IT IS YOUR
DAUGHTER A THIEF?
PROBABLY.
WERE YOU A THIEF WHEN YOU
WERE -- HOW OLD'S YOUR
DAUGHTER?

Maureen says SHE'S 13.

Steve says WHEN YOU
WERE 13 AND I WAS 13 I CAN
RECALL TAKING MY LPs AND
REGARDING THEM ONTO AUDIO
CASSETTE AND GIVING THEM TO
MY FRIENDS.
WE WERE ALL THIEVES THEN.

Maureen says THIS IS A
DIFFERENT MODE OF THIEVERY.

Steve says JUST MODERN
THIEVERY AS OPPOSED TO POST
POST-MODERN THIEVERY WHEN WE
WERE KIDS.
IT WAS JUST REEL TO REEL.
NOW THAT WE'RE AN ADULT, ALL
THE MUSIC YOU DEVELOPED A
TASTE FOR, IF I GO INTO YOUR
HOUSE NOW, AM I GOING TO
FIND EVERY ONE OF THOSE CDs
YOU LOVE TO LISTEN TO?
YOU'VE BOUGHT THEM SINCE,
HAVEN'T YOU?

Maureen says THE LPs ARE IN
THE GARAGE BUT I RE-BOUGHT
THEM IN CD FORM.

Steve says AND IF YOUR
FRIEND GAVE YOU AN ELTON
JOHN YELLOW BRICK ROAD TAPE
AND YOU LISTENED TO IT IN
THE CAR UNTIL THE CARBON
WORE OFF, YOU OWN THAT NOW.
NOBODY EVER SAID ANYTHING
ABOUT THAT IT WAS WRONG IN
THOSE DAYS BUT NOW THE MASS
DISTRIBUTION, THE FACT THAT
SO MUCH MORE IS HAPPENING
HAS THE RECORD COMPANIES
WORRIED.
SAY IT'S A SHORT TERM THING.
KIDS ARE DISTRIBUTING THE
STUFF NOW FOR FREE, THEY'RE
GOING TO GROW UP, HAVE KIDS,
REALIZE THAT PEOPLE'S
LIVELIHOOD DEPENDS ON THEM
PURCHASING WHAT THEY ENJOY
AND BEING FAIR CONSUMERS AND
AT SOME POINT IN THEIR LIFE
THEY'RE GOING TO SAY HEY,
I'M GOING TO PAY FOR THAT
BECAUSE I REALLY LIKE THAT
MUSIC AND IT'S A TIMEFRAME.

Maureen says INTERESTING.
WE'LL BE WATCHING THAT
DEVELOPMENT AS WELL.
BACK TO THE PHONES.
MARILYN IS IN WINDSOR.
HI MARILYN.

Marilyn says HELLO.

Maureen says HI.

Marilyn says I'VE GOT A REAL
PROBLEM.
I'M 52, AND I HAVE A LITTLE
SIX-YEAR-OLD WHO WANTS A
COMPUTER.
NOW, WE'VE GONE OUT THERE
LOOKING AND THERE IS SO
MUCH.
YOU KNOW, YOU HAVE TO BE A
COMPLETE -- I MEAN, YOU HAVE
TO BE AT LEAST A LITTLE
KNOWLEDGEABLE TO GO OUT
THERE AND BUY SOMETHING.
WHAT DO I BUY?
I MEAN, I'M VERY CREATIVE, I
LIKE TO DO ALL KINDS OF
THING, INCLUDING VOLUNTEER
WORK AND I DO A LOT OF
POSTERS AND STUFF LIKE THAT
AND MY HUSBAND'S IN AN
OFFICE BUT HE'S JUST
STARTING UP WITH COMPUTERS
HIMSELF SO I DON'T KNOW
WHERE TO GO WHAT TO BUY WHAT
TO DO.

Steve says EXACTLY.
THE FIRST DECISION YOU HAVE
TO MAKE IS WHETHER YOU'RE
GOING TO BUY A WINDOWS
MACHINE OR MacINTORB, RIGHT?

Marilyn says RIGHT.

Steve says OKAY, WHO'S
YOUR SUPPORT.
WHEN YOU'RE TRYING TO FIGURE
SOMETHING OUT AT NIGHT, WHO
ARE YOU GOING TO PHONE?

Marilyn says MY HUSBAND'S
SECRETARY.

Steve asks WHAT DOES
SHE USE?

Marilyn says I'LL TELL YOU THE
TRUTH, WINDOWS SOMETHING, I
KNOW.

Steve says THAT'S YOUR
FIRST STEP.
GO TO YOUR SUPPORT PEOPLE,
PEOPLE YOU KNOW YOU'RE GOING
TO TURN TO WHETHER IT'S A
NEIGHBOUR, SIBLING, FRIEND,
EMPLOYEE.
WHO EVER'S GOING TO HELP
WITH YOU YOUR COMPUTERS, GET
THEM -- ASK THEM WHAT THEY
WOULD RECOMMEND, BECAUSE
THAT'S GOING TO -- IF
THEY'RE GOING TO BE YOUR
SUPPORT, THEY'RE GOING TO
GET YOU SOMETHING THEY KNOW.
SO IF THEY'RE A MACINTOSH
USER THAT LEADS YOU TO Mac,
A WINDOWS USER LEADS YOU TO
WINDOWS.
THEN YOU ONLY HAVE TO DECIDE
WHAT MODEL.
WINDOWS THERE'S A FEW MORE
DECISIONS AS FAR AS WHAT
KIND OF BRAND YOU'RE GOING
TO TAKE BUT BASICALLY YOUR
BUDGET'S GOING TO DICTATE
THAT HOW MUCH YOU WANT TO
SPEND AND WHERE YOU FEEL
COMFORTABLE SHOPPING.
IF YOU FEEL COMFORTABLE
SHOPPING IN A SUPER STORE
ENVIRONMENT YOU CAN BUY A
NAME BRAND FOR THEM THAT
HAVE ALL THE BUNDLES.
IF THERE'S A GREAT MA AND PA
COMPUTER STORE NEAR YOU THAT
YOUR FRIENDS AND NEIGHBOURS
HAVE GOOD THINGS TO SAY
ABOUT YOU MIGHT CHOOSE TO GO
IN THERE AND HAVE THEM BUILD
YOU A CUSTOM COMPUTER OR IN
THE MAC ENVIRONMENT IS AN
EASY CHOICE, FOR THE HOME
YOU'RE PROBABLY GOING TO GET
AN I-MAC BUT THAT'S HOW
YOU'RE GOING TO GO ABOUT THE
DECISION-MAKING PROCESS.
YOU SHOULDN'T HAVE TO SPEND
MORE THAN 15 TO 1500 FOR
YOUR COMPLETE SYSTEM TODAY,
IF YOU WANT SOMETHING THAT'S
BASIC WITH A COLOUR PRINTER,
GET YOU ON THE INTERNET AND
GET YOUR KID INTO THE PAINT
PROGRAMMES AND THE
EDUCATIONAL TITLES.

Marilyn says GEE, I'M LOOKING
AT 2500 TO 3000 DOLLARS.

Steve says YOU'RE GOING
TO GET A HECK OF A GOOD
SYSTEM FOR THAT.

Marilyn says REALLY?

Steve says OH, YEAH.

Marilyn says WELL IF I'VE GOT
THE MONEY TO PLAY WITH THIS
IS A GOOD PLAN.

Steve says YOU'RE
LAUGHING!

Marilyn says EXCEPT I WANT TO
MAKE SURE I DON'T GET
SOMETHING I DON'T WANT.

Steve says WELL THAT'S
SOMETHING, YOU HAVE TO
BECOME AN EDUCATED CONSUMER
FOR SO YOU HAVE TO GO OUT
AND ASK THE QUESTIONS, OR
BETTER THAN THAT, GO OUT
WITH SOMEONE WHO KNOWS WHAT
QUESTIONS TO ASK AND LISTEN
WHILE THEY ASK THE
QUESTIONS.
THE OTHER THING TO CONSIDER
THOUGH, THE ONE BIG THING
YOU'LL HAVE TO CONSIDER IS
WHETHER YOU'RE GOING TO GO
NAME BRAND OR SECOND OR
THIRD-PARTY.
ONE THAT'S BUILT OUT OF
COMPONENTS, WHICH I WOULDN'T
REALLY RECOMMEND FOR YOU.
I'D SAY GO WITH A NAME BRAND,
SOMETHING LIKE THE HP
PAVILION OR CONPAQ PRESSARIO
OR IBM LINE, THE REASON
BEING YOU'VE GOT ONE POINT
OF SERVICE THEN.
YOU DON'T HAVE ONE SAYING
IT'S A VIDEO CARD PROBLEM,
WHERE YOU HAVE TO KONTAK
THAT MANUFACTURER AS OPPOSED
TO A SOUND CARD
MANUFACTURER.
IF YOU BUY AN HP BUNDLE,
YOU'VE GOT ONE POINT FOR
TECHNICAL SUPPORT AND
PROBLEMS.
I WOULD ENCOURAGE YOU TO
CONSIDER THAT AND YOU PAY A
SLIGHT PEOPLE ARE YOU YUM
FOR THAT BUT NOT THAT MUCH.

Maureen says SOUNDS LIKE A
GREAT START.
GOOD LUCK, MARILYN.
WE'RE TALKING THIS AFTERNOON
WITH STEVE DOTTO OF DOTTO'S
DATA CAFE.
IF YOU HAVE A QUESTION FOR
STEVE, GIVE US A CALL.

A caption appears on screen showing two phone numbers.

Maureen continues IN TORONTO 416-484-2727
CALL TOLL FREE
1-888-411-1234
OR E-MAIL YOUR QUESTION
TO MORETOLIFE AT TVO.ORG
GOT AN E-MAIL
QUESTION FROM TILLY.
“RECENTLY I FILED MY TAXES
USING REVENUE CANADA'S NET
FILE.
WHEN I LOGGED ON WITH MY
ACCESS CODE, ET CETERA, I
WAS INFORMED THAT MY BROWSER
NEEDED TO HAVE 120 BIT
ENCRYPTION.
I HAD 40 BIT.
IT WAS EASY ENOUGH TO
DOWNLOAD THE PROPER VERSION
AND INSTALL, BUT WHAT DOES
THIS 128 BIT ENCRYPTION MEAN
AND HOW DOES IT AFFECT THE
INFORMATION I SENT TO FILE
MY TAX RETURN?”

Steve says OKAY.
WHAT DOES IT MEAN?
IT MEANS IT'S MORE GOOD.
(LAUGHING)
IT'S THREE TIMES AS GOOD.
IT'S THE LEVEL OF
ENCRYPTION TECHNOLOGY THAT'S
BUILT INTO A BROWSER.
40 BIT ENCRYPTION IS
STANDARD.
THE REASON WE HAVE 40 BIT
ENCRYPTION IN BROWSERS IS
BECAUSE THE U.S. GOVERNMENT
DOESN'T WANT ANY OF THE 128
BIT BROWSERS REACHING THE
BAD GUYS IN THE WORLD, SO
IT'S ACTUALLY ILLEGAL TO
EXPORT IT, SO THEY HAVE TO
PROVE YOU'RE FROM CANADA OR
THE UNITED STATES IN ORDER
TO USE THE 128 BIT, BECAUSE
THE PEOPLE WHO OWN THAT, WHO
CREATE THE TECHNOLOGY FOR
ENCRYPTION ARE USUALLY
AMERICAN COMPANIES AND THEY
FALL UNDER THEIR GUIDELINES.
SO IT REALLY COMES DOWN TO A
SECURITY ISSUE.
THE DIFFERENCE WHEN IT COMES
DOWN TO IT IS THEY'RE USING
MORE CHARACTERS TO ENCRYPT
THE DATA, WHICH MEANS IT'S
HARDER TO BREAK.
THAT'S ALL IT MEANS.

Maureen says OKAY, GOOD
ENOUGH.
CARL'S IN TORONTO.
HELLO CARL?

Carl says HELLO.

Maureen says HI.

Carl says I'D JUST LIKE TO
SAY FIRST I'M A GREAT FAN OF
STEVE'S DOTTO CAFE SHOW.
I ENJOY LOOKING AT IT ALL
THE TIME.

Steve says THANK YOU.

Carl says I HAD A GOOD
QUESTION ON E-MAIL VIRUSES.
I USE ULTRA EXPRESS AS MY
E-MAIL CARRIER, AND I
RECEIVE A LOT OF E-MAILS
WITH ATTACHMENTS.

Steve says YES.

Carl continues I ALSO RUN MCAFEE VIRUS
2000 AS MY VIRUS PROTECTION.
WHEN I TRY TO OPEN AN
ATTACHMENT IT GIVES ME AN
OPTION.
EITHER OPEN IT OR SAVE TO
DISC.

Steve says YES.

Carl says I WAS TOLD THAT
IF I CHOSE OPEN IT, I WON'T
HAVE THE RISK OF ACTUALLY
HAVING THE VIRUS DOWNLOAD TO
MY COMPUTER.
I DON'T KNOW HOW TRUE THAT
IS.

Steve says THAT'S NOT
TRUE.

Carl says IT'S NOT?
IS THERE A
SAFEWAY TO OPEN
ATTACHMENTS -- BECAUSE I
DON'T GET THE OPTION “OPEN
WITH McAFFEY.”

Steve says OKAY.

Carl continues OR IS THERE A WAY
I CAN --

Steve says YOU CAN
CERTAINLY SAVE IT TO DISC
AND GO BACK AND OPEN IT
LATER THROUGH VIRUS SCAN.
BUT MCAFFEE IF IT'S ACTIVE,
IT SHOULD BE SCANNING FOR
ANYTHING ANYWAYS.
THE ODD VIRUS IS GOING TO
SLIP THROUGH AND IN KEEPING
YOUR VIRUS DEFINITIONS
UPDATED IS VERY IMPORTANT
BUT IF YOU HAVE ACTIVE
SCANNING OF YOUR FILES AS
THEY'RE OPENED AND CLOSED
YOU SHOULD BE FINE.

Carl says SO IF I DO CHOOSE
THE OPTION “OPEN IT” McAFFEY,
IF IT WILL PICK IT UP, IT
WILL DURING THE OPENING
PROCESS.

Steve says I WOULD
EXPECT THAT'S THE CASE.
I DON'T USE McAFFEY MYSELF,
I'VE GOT SEMANTICS, BUT IT'S
SIMILAR AND THAT'S WHAT WE
LOOK FOR.

Carl asks BUT WOULD SAVING
IT TO DISC BE A SAFER
METHOD?

Steve says YOU MIGHT
TRY THAT THAT WOULD SEEM TO
ME TO BE REASONABLE.
IF YOU SAVE IT TO DISC AND
THEN RUN A SCAN AND COME
BACK, THAT'S GOING TO
PROTECT YOU AS WELL.
YOU CAN ALSO HAVE IT
ACTIVELY -- YOU SHOULD BE
ABLE TO ACTIVELY SCAN THE
STUFF AS IT COMES IN.

Carl says WELL I THINK
THAT'S THE QUESTION.
IF I SAVE IT TO DISC -- I'M
SORRY, IF I SAVE IT TO DISC,
AM I ACTUALLY DOING
SOMETHING BAD TO THE
COMPUTER BECAUSE I'VE SAVED
IT TO DISC?

Steve says IT'S ONLY
ONCE YOU ENACT IT, OPEN IT.
FOR THE MOST PART.
ACTUALLY THAT RULE'S CHANGES
NOW WITH SOME NEW VIRUSES AS
WELL.
SOME OF THEM, IT'S AS SOON
AS YOU READ IT NOW THERE'S
THE POTENTIAL OF HAVING A
PROBLEM.
BUT KIND OF THE BASIC RULE
IS IT'S ONLY ONCE YOU
ACTUALLY ENACT THE
APPLICATION OR ENACT THE
ENCLOSURE THAT YOU'RE GOING
TO RUN INTO TROUBLE.

Maureen asks AND HOW OFTEN DO
YOU UPDATE YOUR
VIRUS-CHECKER?

Steve says I THINK THEY
RECOMMEND EVERY COUPLE OF
WEEKS, WHICH SEEMS TO ME TO
BE QUITE REASONABLE.

Maureen says WOW!

Steve says THE BIG
VIRUSES TEND TO HIT IN KIND
OF, YOU KNOW, ALL AT ONCE.
AND THERE HASN'T BEEN A LOT
OF REALLY NEW STUFF ON THE
VIRUS -- I MEAN, THERE'S
BEEN SLOW EVOLUTION.
AND SOMETIMES ONE VIRUS WILL
CROSS OVER TO ANOTHER VIRUS'
DEFINITIONS AND THEY WILL --
YOU KNOW, THEY'LL CATCH IT
MORE QUICKLY THAT WAY.
BUT EVERY WEEK TO TWO WEEKS
AND YOU DON'T HAVE TO DO IT
MANLEY.
YOU CAN SET UP ALL OF THESE
APPLICATIONS TO
AUTOMATICALLY UPDATE
THEMSELVES FROM THE VIRUS
SITE AND THIS IS SOMETHING
PEOPLE SHOULD CONSIDER
BUYING A SUBSCRIPTION FOR.
WITH THINGS LIKE NORTON
ANTIVIRUS AND McAFFEY THERE
IS A SERVICE YOU TO GET THE
SOFTWARE FOR A CERTAIN
AMOUNT OF MONEY AND YOU HAVE
SIX MONTHS OR ONE YEAR FREE
UPDATES BUT AFTER THAT YOU
HAVE TO PAY A FEE TO HAVE
THEM CONTINUALLY UPDATED AND
THAT'S CERTAINLY PROTECTION
THAT'S WELL WORTH WHILE.

Maureen says OKAY.
ALSO WITH SECURITY, BACK TO
NAPSTER.
RICHARD IS ON A CABLE MODEM
AND WAS WIND DEDERING IF
NAPSTER IS A SECURITY RISK?

Steve says I THINK IT'S
ULTIMATELY GOING TO BE A BIG
SECURITY RISK BECAUSE THE
NATURE OF WHAT IT IS.
WE HAVEN'T DISCUSSED IT.
IT'S THE NEXT LEVEL OF THAT
MP3 STORY -- YOU DON'T LOOK
LIKE YOU WANT TO TALK ABOUT
IT.

Maureen says IT'S ON MY
COMPUTER ALL THE TIME AND
IT'S KIND OF A MENACING
LOOKING FACE.

Steve says WELL, THAT'S
JUST TO SCARE.
THEY CAN CHANGE THAT HERE'S
THE STORY, IT BASICALLY
ALLOWS YOU TO PUT MP3 FILES
INTO A FOLDER ON YOUR
COMPUTER THAT YOU THEN GIVE
PEOPLE ACCESS TO SO IF YOUR
DAUGHTER'S DOING THAT THAT
MEANS SHE HAS SOME FILES,
SHE HAS MUSIC OF HER CDs
SHE'S COPIED ONTO THE
COMPUTER AND THEN SHE'S SAID
TO HER FRIENDS, HERE'S HOW
TO LISTEN TO MY MUSIC
WHEREVER YOU ARE.
AND THAT'S THE PROBLEM WITH
NAPSTER.
NAPSTER IS DEFINITELY A
WILLY.
THEY'VE GOT BIG-TIME
PROBLEMS DOWN THE ROAD!
I FEEL FOR YOUR DAUGHTER.

Maureen says I'M GOING TO
TAKE IT AWAY --

Steve says THAT'S
RIGHT.
BIG HOUSE, THEY'LL HAVE LOTS
OF HER FRIENDS THERE.

Maureen says THEY CAN VISIT
HER SUNDAY.

Steve says THAT'S
RIGHT.
MAYBE.
SO NAPSTER IS SOMETHING
WHICH IS HIGHLY ILLEGAL BUT
IT IS ALSO AN OPEN
INVITATION FOR PROBLEMS, AS
FAR AS I'M CONCERNED.

Maureen asks SO THERE IS A
SECURITY RISK IN THAT WHAT?

Steve says SURE!

Maureen says THEY'RE TAKING
INFORMATION OFF OUR COMPUTER
OR --

Steve says WELL,
NAPSTER'S BASIS IS “HERE IS
MY MUSIC.
YOU CAN LISTEN TO IT OVER
THE NET.
YOU CAN COME FROM THE
INTERNET, FROM YOUR HOUSE,
FROM YOUR BUSINESS, INTO MY
COMPUTER TO LISTEN TO MY
MUSIC.
YOU'RE COMING INTO MY
COMPUTER.”

Maureen says BUT IT'S JUST
THE MUSIC --

Steve says IT STARTS
OUT AS JUST THE MUSIC BUT
HOW LONG WILL IT STAY JUST
THE MUSIC.

Maureen asks DOES THE CABLE
MODEM THING MATTER?

Steve says IT DOES
BECAUSE THAT MEANS YOU HAVE
FAST ENOUGH CONNECTION TO
MAKE IT WORTH WHILE.

Maureen says WE DON'T HAVE
CABLE YET.
WE'RE STILL ARGUING ABOUT
THAT IN OUR HOUSE.

Steve says HOW CAN YOU
NOT?!
I TOLD YOU ABOUT THIS LAST
TIME!
I'M NOT COMING ON THIS SHOW
UNTIL YOU GET IT!

Maureen says WAIT TILL MY
DAUGHTER HEARS THAT.
WELL, SHE'LL BE IN JAIL.
LET'S GO TO JEFF IN
KORTRIGHT.
HI JEFF.

Jeff says HI.

Maureen says HI.

Jeff says HOW ARE YOU?
I'M ENJOYING THE SHOW.

Maureen says GOOD.

Jeff continues AND DOTTO, I
ENJOY YOUR SHOW ALSO.

Steve says THANK YOU.

Jeff says I HAVE I SUPPOSE
A COUPLE OF GENERAL
QUESTIONS.
ONE, WHERE DO YOU FIND MOST
PEOPLE HAVE THEIR PROBLEMS
WITH SYSTEMS THEY HAVE?
WHETHER IT'S JUST THEIR
APPLICATIONS OR THEIR
INTERNET KNOWLEDGE?
AND ALSO, I'D LIKE YOUR TAKE
ON THE AFFECT OF A POSSIBLE
MICROSOFT BREAK-UP ON THE
COMPUTER PURCHASES NOW OR
SOFTWARE NOW AND WHETHER
THAT SHOULD MATTER.

Steve says YEAH, OKAY,
FIRST QUESTION, WHERE DO
PEOPLE HAVE PROBLEMS?
PRIRS PLACE, PEOPLE LOOK AT
THEIR COMPUTER AS SOME SORT
OF VOODOO AND THEY'RE AFRAID
TO POKE AROUND.
DON'T BE AFRAID TO OPEN A
MENU AND TAKE A LOOK AT WHAT
IT SAYS, ESPECIALLY OPTIONS
AND THINGS LIKE THAT.
IT'LL GIVE YOU GREAT
UNDERSTANDING OF YOUR
COMPUTER.
THE SECONDS THING PEOPLE DO,
THEY DON'T INSTILL AND
UNINSTALL SOFTWARE PROPER
PROPERLY.
THEY DON'T FOLLOW THE
DIRECTIONS, THEY JUST GO AND
START TRASHING THINGS
INSTEAD OF USING THE
UNINSTALLER OR ADD/REMOVE
PROGRAMMES IN THE TOOLS.
SO THAT'S WHERE I'D SAY THE
BIGGEST PROBLEMS ARE.
PEOPLE TREATING WITH TOO KID
GLOVES OR TREATING IT TOO
ROUGHLY.
IF YOU KIND OF FOLLOW THE
RULES, YOU SHOULD BE OKAY.
MICROSOFT, YOU WANT TO TALK
ABOUT MICROSOFT?
OH!
I THINK THE JUSTICE
DEPARTMENT IN THE UNITED
STATES IS PLAYING WITH FIRE.
FOR ANYBODY WHO MIGHT HAVE
MISSED IT, IF YOU HAPPENED
TO BE IN A CAVE, THE JUSTICE
DEPARTMENT IN THE UNITED
STATES HAS RECOMMENDED THAT
MICROSOFT BE BROKEN INTO TWO
DIVISIONS.
THIS SURPRISED US.
WE THOUGHT IT WAS GOING TO
BE THREE.
BUT IT SAID TWO DIVISIONS,
AN OPERATING SYSTEM DIVISION
AND AN APPLICATIONS
DIVISION.
AND IN SHAREHOLDERS, KEY
PLAYERS CAN ONLY OWN STOCK
IN ONE.
SO BILL GATES, STEVE BALMER,
THE COURT PEOPLE, ONLY ONE
PIECE.
A, THEY'RE OFFERING BILL
GATE'S SOPHIE'S CHOICE.
THEY'RE SAYING WHICH OF YOUR
KIDS DO YOU WANT TO KEEP?
BILL GATES IS ONE OF THE
MOST RESPECTED MEN IN THE
UNITED STATES.
MICROSOFT IS STILL THE MOST
RESPECTED COMPANIES IN THE
STATES.
HE'S BEING PENALIZED FOR
SUCCESS.
WAS MICROSOFT WRONG?
DID THEY PRACTICE
ANTI-COMPETITIVE PRACTICES?
ABSOLUTELY!
THERE'S NO DOUBT ABOUT THIS!

Maureen asks THEN WHY DO YOU
FEEL SORRY FOR HIM?

Steve says I DON'T FEEL
SORRY FOR HIM.
I'M FRAYED OF THE RESULTS OF
THEIR ACTIONS.
MICROSOFT PRACTICED
ANTI-COMPETITIVE PRACTICES.
BUT THE FACT THAT THEY WERE
ABLE TO DOMINATE THE
MARKETPLACE MEANT SOFTWARE
APPLICATIONS WRITERS,
HARDWARE DEVELOPS COULD
DEVELOP FOR A STANDARD THEY
KNEW HAD CRITICAL MASS IN
THE MARKETPLACE.
DIDN'T HAVE TO MAKE A
DECISION AMONGST MULTIPLE
OPERATING SYSTEMS AND MAYBE
BET ON THE WRONG HORSE.
SO THEY COULD DEVELOP FOR
WINDOWS, THE WINDOWS NT
ENVIRONMENT, DO ALL THOSE
SORTS OF THINGS AND THEY
KNEW THERE WAS GOING TO BE A
GREAT CRITICAL MASS.
THAT WAS THE CATALYST THAT
SPRUNG HIGH-TECH AHEAD.
NO INDUSTRY IN OUR HISTORY
HAS GROWN AS FAST AS
HIGH-TECH.
MICROSOFT HAS MADE A LOT
MORE MILLIONAIRES THAN HAS
CAUSED PEOPLE TO GO BROKE.
THE RECENT JUSTICE
DEPARTMENT DECISION IS
COSTING INVESTORS MILLIONS,
PERHAPS BILLIONS OF DOLLARS
AS THE WHOLE HIGH-TECH
MARKETPLACE IS TAKING A
TUMBLE.
IF THEY BREAK UP MICROSOFT
I'M AFRAID THIS COULD LEADS
TO A RECESSION.
ALL OF A SUDDEN ALL BETS ARE
OFF.
WHO ARE YOU GOING TO WRITE
FOR?
WE'LL SEE WHAT HAPPENS TO
THE WHOLE MARKET WHEN
HIGH-TECH SLATES THE
SLIGHTEST HIT.
EVERYBODY WATCHES HIGH-TECH
WITH A MAGNIIFYING
GLASS.
NASDAQ WAS ALMOST QUOTED
BEFORE DOW NOW, IT'S THE
DRIVING FORCE IN OUR
ECONOMY.
THEY'RE PLAYING WITH FIRE
THEN THEY'RE GOING TO BREAK
IT UP.
I DON'T THINK THEY WANT TO
REALLY BREAK IT UP.
UNLESS THEIR EGOS ARE SO
MASSIVE AT THE END OF THE
ADMINISTRATION THEY WANT TO
GET THEIR LAST HURRAH IN AND
BE KNOWN AS THE PEOPLE WHO
BROKE UP MICROSOFT.
I DON'T THINK IT'S GOOD AND
I DON'T THINK IT'LL HAPPEN.
BUT IT'S ALSO A CASE OF
CLOSING THE BARN DOOR AFTER
THE COWS AND THE HORSES OR
WHATEVER, THE SHEEP ARE
GONE.
BECAUSE MICROSOFT, THEY'RE
STILL A DOMINANT FORCE.
DON'T GET ME WRONG THERE.
BUT THEY'RE NOT -- THEY
DON'T HAVE THE FUTURE THAT
THEY HAD FOUR YEARS AGO.
IN THREE OR FOUR YEARS YOU
AND I ARE GOING TO OWN FIVE
OR SIX OR SEVEN OPERATING
SYSTEMS AND CHANCES ARE ONLY
ONE OR TWO OF THOSE IS GOING
TO BE MICROSOFT.
YOU'RE GOING TO OWN AN
OPERATING SYSTEM FOR YOUR
CAREER BUT ALSO YOUR
PERSONAL DIGITAL SYSTEM,
CELL PHONE, NAVIGATION
SYSTEM IN YOUR CAR.
MAYBE YOU'RE HIGH-TECH
ENOUGH YOUR FRIDGE AT HOME
IS GOING TO BE ON THE
INTERNET TO TELL YOU WHEN
YOUR MILK IS STALE.
ALL OF THOSE OPERATING
SYSTEMS ARE GOING TO BE
CHOSEN BY GEEKS NOT BY YOU.
YOU'RE GOING TO CHOOSE THE
ONE ON YOUR DESKTOP
COMPUTER.
CHANCES ARE THAT'LL BE A
MICROSOFT OPERATING SYSTEM.
BUT PALM IS KICKING THEIR
BUTT IN THE HAND-HELD ARENA.
WINDOWS CD IS REALLY
SUFFERING AT THE HANDS OF
PALM NOW AND LENNIX IS A
HUGE SUCCESS IN THE SERVER
MARKET AND SCALES DOWN INTO
APPLIANCES.
IF MICROSOFT HAS A 20 OR 30 percent
MARKET SHARE IN FIVE YEARS
ARE THEY THE DOMINANT PLAYER
THAT SHOULD HAVE BEEN BROKEN
UP AT THIS POINT?
IT DOESN'T MAKE SENSE TO ME
ANYMORE.
SO THOSE ARE THE BIG ISSUES.

Maureen says ALL RIGHT.

Steve continues FOR
CONSUMERS TODAY, FORGET
ABOUT IT.
GO BUY YOUR COMPUTER.
EVEN IF THEY TRY AND BREAK
THEM UP, IT'S TWO YEARS
BEFORE IT'LL BE HEARD BY THE
SUPREME COURT AND WHO KNOWS
WHAT'S GOING TO HAPPEN BY
THEN.

Maureen says JEFF, GREAT
QUESTION.
THANK YOU VERY MUCH.
DONNA IS IN MIDLAND.
HI DONNA.

Donna says HI.

Maureen says HI.

Donna says I WOULD LIKE TO
SWITCH MY BROWSER FOR
NETSCAPE TO -- FROM NETSCAPE
TO EXPLORER, HOWEVER I HAVE
MILLIONS, IT SEEMS, BOOKMARKS
ON NETSCAPE AND I'M
WONDERING IF I CAN TRANSFER
THEM SOME SIMPLE WAY TO --

Steve says IT IS SO
SIMPLE!
I THINK UNDER FAVOURITES, IF
I'M NOT MISTAKEN -- NO,
UNDER FILE MENU.
ONCE YOU OPEN INTERNET
EXPLORER, YOU JUST SAY
IMPORT OR EXPORT.
YOU SAY IMPORT, AND A WIZARD,
YOU CAN SEE IT STARTING OUT
HERE, WILL WALK YOU THROUGH
THE ABILITY TO IMPORT ALL OF
YOUR BOOK MARSHES FROM
NETSCAPE NAVIGATOR.
IT'S EASY TO DO.

Donna asks SO CLICK ON
IMPORT?

Steve says YUP AND
FOLLOW THE RULES.

Donna says THANK YOU.

Maureen says THANK YOU.
'BYE.
AN E-MAIL HERE, I HEARD YOU
CAN USE THE INTERNET TO TALK
TO PEOPLE LIKE YOU DO ON THE
PHONE USING A MIC WITHOUT
THE LONG DISTANCE CHARGES.
I HAVE NET MEETING.
IS THIS PROGRAMME THE ONE I
USE?
AND DO I CALL THEIR HOMES
WITH THIS OR WITH THEIR
COMPUTERS?
I GUESS IT'S SAYING I DO
DIAL THE PHONE NUMBER OR
THEIR COMPUTER?

Steve says DIAL THEIR
COMPUTER.
NET MEETING IS ONE OF THE
APPLICATIONS YOU WOULD DO
THIS WITH.
I.P. TELEPHONY IS A BIG
THING.
ALL THE TELCOes ARE SAYING
“WHAT ARE WE GOING TO DO
NOW?!”
FOR THE HOME USER, FOR YOU
IF YOU WANT TO TALK TO A
FRIEND WHO'S A NORMAL LONG
DISTANCE CALL MICROSOFT NET
MEETING IS ONE OF THE BEST
WAYS TO START.
YOU HAVE TO HAVE A SOUND
BOARD WITH A MICROPHONE
HOOKED UP TO YOUR COMPUTER.
YOU LAUNCH NET MEETING, A
PART OF INTERNET EXPLORER,
SO WHEN YOU DOWNLOAD
INTERNET EXPLORER AND
INSTALL TO A COMPUTER YOU
HAVE AN OPTION TO INSTALL
NET MEETING AS WELL.
IT DOES REQUIRE A FAIRLY
FAST INTERNET CONNECTION.
IT'LL GIVE YOU VIDEO AS WELL
AS AUDIO BUT IT CAN WORK
FAIRLY WELL FOR JUST AUDIO.
IT'S ACTUALLY VERY COOL,
BECAUSE YOU CAN ACTUALLY
SHARE APPLICATIONS AND
STUFF.
SO IF SOMEBODY COULD
ACTUALLY GIVE YOU TECHNICAL
SUPPORT USING IT, BECAUSE
YOU COULD SEE THE COMPUTER
SCREEN, YOU COULD SHARE THE
COMPUTER SCREEN WITH IT.
BUT IT NEVER USES THE NORMAL
TELEPHONE.
THE PERSON ON THE OTHER END
HAS TO BE RUNNING NET
MEETING WELL AS WELL AND
HAVE A MICROPHONE AND
SPEAKER AS WELL ON THE OTHER
SIDE AND IF YOU'VE GOT THE
CAMERA YOU'LL FIND CHOPPY
VIDEO.
IT'S KIND OF CRUMMY, EVEN AT
HIGH SPEED, BUT FOR JUST
AUDIO, YOU CAN PROBLEMMY GET
SOME PRETTY GOOD QUALITY AND
IT'S GREAT WAY TO
COMMUNICATE OVER DISTANCES.
TO BE FAIR, A LOT OF PEOPLE,
WHEN THEY'RE COMMUNICATING
WITH THEIR KIDS AT
UNIVERSITY AND STUFF PREFER
TO USE SOME INSTANT MESSAGES
TOOLS RATHER THAN VOICE
TOOLS BECAUSE IT'S STILL A
LITTLE BIT FRUSTRATING.
BUT INSTANT MESSAGES, THINGS
LIKE I.C.Q. AND THINGS LIKE
THAT YOU KNOW, BECAUSE KIDS
ARE VERY -- IT'S VERY EASY
TO CHAT BACK AND FORTH IN
REAL TIME.
BUT THE VOICE IS DEFINITELY
AN OPTION THERE.

Maureen says WELL YOU SAY
THEIR COMPUTER HAS TO BE ON
AND THEY HAVE TO BE IN
THAT -- SO YOU ALMOST HAVE
TO PRE-ARRANGE --

Steve says YEAH.

Maureen continues SUCH AND SUCH A
TIME ON THIS DAY.

Steve says YEAH.

Maureen continues AND THAT MIGHT
TAKE A PHONE CALL TO SET
UP --

Steve says OR I.C.Q.
HEY, ARE THROUGH?
DO YOU WANT TO TALK ON THE
PHONE?
TALK OVER NET MEETING?
YOU COULD SET UP QUICKLY
THAT WAY AS WELL.
BUT GIVE IT A SHOT.
THERE'S NO HARM TRYING.
BUT YOU CALL COMPUTER TO
COMPUTER, NOT COMPUTER TO
TELEPHONE.

Maureen says OKAY.
BECKY IN KINGSTON.
HELLO BECKY.

Becky says HI THERE!

Maureen says HI.
GO AHEAD.
WHAT'S YOUR QUESTION?

Becky says I'M GOING TO TAKE
A GRAPHIC DESIGN PROGRAMME
AT COLLEGE NEXT YEAR, AND I
KNOW THAT THEY USE MACs AND
I WAS WONDERING IF YOU COULD
TELL ME WHAT KIND OF MAC I
SHOULD USE?

Steve says THE FASTEST
ONE YOU CAN GET YOUR HANDS ON.
GRAPHICS IS STILL REALLY ONE
OF THE KUGHT EDGE
APPLICATIONS WHERE IT USES
EVERY BIT OF HORSEPOWER
AVAILABLE TO YOU.
IT'S GREAT CHOICE IN CAREER
AND McINTOSH STILL DOMINATES
IN THAT MARKETPLACE, BUT THE
APPLE McINTOSH, THE POWER,
THE G-400 PROCESSORS ARE
JUST AMAZING, AND THAT'S
WHAT, THAT'S WHAT PEOPLE ARE
USING A LOT, AND THAT'S
PROBABLY WHAT YOU'LL BE
USING AT SCHOOL.
ARE YOU THINKING OF BUYING
ONE FOR YOURSELF?

Becky says YEAH, MY BROTHER
SELLS MACs AND MY PARENTS
WERE THINKING, LIKE AN I-MAC,
BUT --

Steve says WELL AN
I-MAC'LL BE FINE.
AN I-MAC IS VERY FAST.
BUT YOU KNOW, IF YOUR
BROTHER CAN GET YOU A DEAL
ON A G-3 OR G-4 PUSH YOUR
PARENTS IN THAT DIRECTION.
ARE YOUR PARENTS REALLY
WELL-TO-DO?

Becky says NO, NOT REALLY.

Steve says MAYBE THE
I-MAC'S A GOOD IDEA.

Becky says WELL, I DON'T
WANT TO LOAD A GRAPHIC AND
GO OUT FOR DINNER AND COME
BACK AND IT'S STILL LOADING.

Steve says THAT
PROBABLY WON'T HAPPEN WITH
THE I-MAC.
IT'S FAST ENOUGH, AND YOU
WORK TO YOUR EQUIPMENT AS
WELL.
I MEAN, THE I-MAC IS A
WONDERFUL -- IT SAVED APPLE.
IT'S A GOOD DECISION I HAD
TO GET MY DAD A COMPUTER A
COUPLE OF MONTHS AGO, I GOT
HIM THE I-MAC BECAUSE IT'S
DEAD SIMPLE FOR ME TO
SUPPORT, HE'S HAPPY WITH IT,
IT'S A WONDERFUL SYSTEM.

Maureen says AND IT LOOKS
COOL.

Steve says IT LOOKS
COOL, IF YOU HAPPEN TO LIKE
THOSE AESTHETICS.
BUT, YOU KNOW, IF YOU'RE
GOING TO BE USING IT FOR
BUSINESS AND ALL THOSE SORTS
OF THINGS, YOU'RE GOING TO
BE DOING REAL GRAPHICS WORK
WHERE YOU'RE ACTUALLY
PRODUCING FINISHED WORK THAT
YOU NEED CLIENT APPROVAL ON
AND ALL THOSE SORTS OF
THINGS, GOING YOU WANT TO
G-4 IS DEFINITELY WORTH IT
BECAUSE YOU CAN GET A BIGGER
SCREEN AND ALL THOSE THINGS.
IF YOU'RE LEARNING, THE
I-MAC IS GOOD A TOOL TO
LEARN ON AS ANYTHING AS YOU
DEVELOP YOUR SKILLS AND IT'S
A LOT MORE AFFORD I BELIEVE
AND BY THE TIME YOU'RE READY
TO STEP INTO THE WORK FORCE
AND NEED A FASTER COMPUTER,
THE ONE YOU'D HAVE BOUGHT
THEN WILL BE OBSOLETE THEN
ANYWAYS.

Maureen says GOOD LUCK,
BECKY.
THANKS.
“I NEED HELP NOW” IS WHAT
THIS IS LABELED.
KYLE IN SUDBURY.
“I NEED HELP ON A CHOICE.
I OWN MY OWN BUSINESS AND I
USE WINDOWS 2000
PROFESSIONAL.
I HAVE AN ATI, ALL IN WONDER
PRO AND ATI HASN'T COME OUT
WITH DRIVERS YET.
I CAN'T SAVE VIDEO.
THIS IS GREAT PART OF MY
BUSINESS.
SHOULD I GO BACK TO WINDOWS
98 OR WAIT FOR WINDOWS ME?
I LIKE WINDOWS 2000 PRO
BECAUSE IT'S VERY STABLE.
WHAT SHOULD I CHOOSE?”

Steve says I'M
SURPRISED ATI DOESN'T HAVE A
DRIVER OUT YET FOR WINDOWS
2000.
WHAT HE'S TALKING ABOUT IS
HE HAS A VIDEO CARD WHICH IS
A REALLY WONDERFUL VIDEO
CARD FROM ATI, A CANADIAN
MANUFACTURER, CALLED AN ALL
IN WONDER PRO AND DOES A
WHOLE BUNCH OF THINGS
INCLUDING CAPTURE VIDEO
WHICH IS SOMETHING THAT'S
PARTICULARLY IMPORTANT TO
THIS PERSON.
NOW EACH OF THOSE VIDEO
CARDS, AS OPERATING SYSTEMS
CHANGE, THERE'S LITTLE
PIECES OF CODE THAT TELL THE
OPERATING SYSTEM HOW TO
ACCESS FEATURES OF THE VIDEO
CARD.
SO HE NEEDS THAT CURRENT
PIECE OF CODE, WHICH IS THE
DRIVER.
AND ATI DOESN'T HAVE IT I'D
CONTACT ATI AND FIND OUT
WHEN THEY'RE GOING TO GET
OFF THEIR DUFF AND PRODUCE
IT BECAUSE IT'S A POPULAR
VIDEO CARD FOR A POPULAR
OPERATING SYSTEM.
SHOULD BE THERE.
IF NOT AND YOU LIKE WINDOWS
2000, RATHER THAN GOING TO
THE EXPENSE OF GOING BACK TO
WINDOWS 98 AND ALL THOSE
SORTS OF THINGS YOU MIGHT
CONSIDER CHANGING VIDEO
CARDS TO THE MATRIX
MILLENNIUM WHICH PROBABLY AT
THIS POINT HAS DRIVERS WHICH
MIGHT BE AN SCOMPOPGS IT'S
PROBABLY ABOUT A 300 DOLLARS
OPTION.
THEN YOU'VE GOT THE BEST OF
BOTH WORLDS AND TWO VIDEO
CARDS YOU CAN CHOOSE FROM
FROM IN THE FUTURE.

Maureen asks WHAT'S WINDOWS
ME?

Steve says THE
MILLENNIUM EDITION.

Maureen says SO THAT'LL BE
OUT IN 2040.

Steve says COULD BE.
WHO KNOWS.
IT'S NOT THAT FAR AWAY.
BUT IT'S SUPPOSED TO BE
QUITE NICE.

Maureen says LUCY'S IN
BRANTFORD.
HI LUCY.

Lucy says HI, HOW ARE YOU?

Maureen says GOOD, THANKS.
AND YOUR QUESTION
FOR STEVE.

Lucy says UM, YEAH, I'VE
BEEN RECEIVING E-MAILS
LATELY FROM SOMEONE SAYING
THAT IF I GO TO THEIR
WEBSITE I CAN GET RICH OVER
THE INTERNET.

Steve says OH, GOOD!

Lucy says YEAH.
NOW WHAT I WOULD LIKE TO
KNOW IS HOW DO YOU STOP
THESE PEOPLE FROM SENDING
YOU THINGS LIKE THIS?
LIKE, I HAVE NO IDEA WHO
THIS PERSON IS --

Steve says WELL THEY'RE
NO ONE PERSON, IT'S PROBABLY
A WHOLE GROUP OF PEOPLE.
AND YOUR E-MAIL ADDRESS
UNFORTUNATELY IS OUT THERE,
AND YOU ARE AT THE MERCY OF
SPAM MERCHANTS.

Lucy says OKAY.

Steve says SO WHAT CAN
YOU DO?
IF IT COMES FROM ONE
CONSISTENT E-MAIL ADDRESS
YOU CAN SET UP A RULE IN
YOUR PREFERENCES OF YOUR
E-MAIL SOFTWARE IT SAY
IGNORE THIS.
THE OTHER THING YOU CAN DO
IS SET UP A RULE THAT THE
WORD “RICH” APPEARS IN ANY
E-MAIL ADDRESS OR ANY E-MAIL
SUBJECT, IGNORE THAT.
BUT OF COURSE IF SOMEBODY
SENDS YOU “I WON THE LOTTERY,
I'M RICH” AND IT'S A FRIEND
“I WANT TO GIVE YOU SOME
MONEY” THEN YOU'LL ALSO MISS
THAT MESSAGE.
THAT WOULD BE UNFORTUNATE.
BUT BASICALLY IT'S JUST SPAM
COMING THROUGH.
I MEAN, I GET IT, TOO, AND
IT'S ALMOST LIKE NOISE IN
THE BACKGROUND.
I DELETE IT WITHOUT EVEN
THINKING AS I'M DOING OTHER
THINGS.
I JUST GO THROUGH AND JUST
PARSE IT OUT.
YOU CAN SET UP RULES.
THE PROBLEM IS THESE GUYS
ROTATE E-MAIL ADDRESSES AND
COME UP WITH CRYPTIC NAMES
FOR THEIR ADDRESS.
VERY DIFFICULT TO TRACE
BACK.
AGAINST THE LAW IN A LOT OF
STATES AND THERE'S LESS OF
IT THAN THERE USED TO BE
BECAUSE IN SOME STATES IN
THE UNITED STATES -- AND I
WISH WE HAD THE LAW HERE IN
CANADA -- THEY'RE BEING
ACTIVELY SUED IF THEY DON'T
PUT THE PREFIX ADV IN FRONT
OF AN ADVERTISEMENT, WHICH
IS AN “I DON'T WANT IT.”
SOLICITATION THEN THEY'RE
TRULY BEING CHARGED IN WASH
TON AND CALIFORNIA FOR SURE
AND QUITE A FEW OTHER
FORWARD-THINKING STATES.
BUT BASICALLY YOU CAN
COMPLAIN A LITTLE BIT TO THE
LEGISLATIVE GROUPS OF THE
COUNTRY, THEY'LL LISTEN AND
I'M NOT SURE THAT THE
FEDERAL GOVERNMENT KNOWS
WHAT A WEBSITE IS YET, BUT
YOU KNOW IN THE LONG-TERM
YOU CAN DO THAT.
SHORT TERM IF COMING FROM
ONE CONSISTENT PLACE, YOU
KNOW, JUST ASK YOUR E-MAIL
SOFTWARE TO SAY FILTER THIS
OUT.
WE ALL HAVE RULES OR FILTERS
WITHIN OUR E-MAIL SOFTWARE
THAT'LL ALLOW YOU TO DO
THAT.

Maureen asks DO THEY KNOW IF
YOU'VE OPENED THEIR E-MAIL
AND DHO TRACK THAT KIND OF
THING?

Steve says WITHIN SOME
APPLICATIONS THEY CAN
ACTUALLY -- THERE'S AN
ABILITY TO SAY “HAVE YOU
OPENED THIS?”
AND NOT AND SEND BACK A
RECEIPT.
SORT OF A CONCEPT --
MICROSOFT OUTLOOK HAS THAT,
FOR INSTANCE, BUT IT HAS TO
BE ENACTED ON THE USER SIDE.

Maureen says I'M JUST WONDER
PHYSICAL I COULD DETER THEM
FROM SENDING ME STUFF IF I
CONSTANTLY DELETED WITHOUT
EVER READING THEIR STUFF.
WOULD THEY GIVE UP ON ME?

Steve says NO.
THEY DON'T CARE.

Maureen says OKAY.

Steve says IT DOESN'T
COST THEM ANYTHING TO SEND
TO YOU.
THEY DON'T EVEN NOTICE IT I
MEAN, THEY SEND OUT HUNDREDS
OF THOUSANDS OF THEM AND
THE WORST THING YOU CAN DO,
THE WORST THING YOU CAN DO
IS END THEM AN E-MAIL BACK
SAYING REMOVE ME FROM YOUR
LIST.

Maureen asks WHY?

Steve says BECAUSE THAT
JUST PROVES YOU'RE ALIVE, A
REAL E-MAIL ACCOUNT.
THERE'S SO MANY DORMANT
E-MAIL ACCOUNTS OUT THERE
THEY DON'T KNOW ARE REAL SO
THEY SELL THOSE AT ONE PRICE
TO PEOPLE WHO WANT TO SEND
OUT THESE MESSAGES.
TO ONES THEY CAN VERIFY ARE
REAL AND ACTIVE --

Maureen says THOSE ARE WORTH
MORE

Steve says YEAH, BECAUSE THERE'S A
REAL PERSON AT THE OTHER
END.
THAT'S GUARANTEE.
ISN'T THAT IRONIC?
PEOPLE SAY I KEEP SENDING
THIS STUFF BACK SAYING DON'T
SENDS ME ANYMORE AND I GET
MORE AND MORE.
AND THAT'S WHAT HAPPENS.

Maureen says THAT'SY WHY.
OKAY, THANK YOU LUCY.
DUANE IS IN KINGSTON.

Duane says HELLO, HOW ARE
YOU?

Maureen says GOOD.

Duane says THANKS FOR TAKING
MY CALL.
LISTEN STEVE, I'VE GOT A 486
AND I'M TRYING TO INSTALL A
CD DRIVE IN IT.
AND IT WON'T TAKE IT.
THE HARD DRIVE IS NOT
COMPATIBLE.
I EVEN TOOK IT INTO THE SHOP
WHERE I BOUGHT THE DRIVE AND
THEY SAID THEY COULDN'T DO
IT.
IS THERE ANYTHING I CAN DO?
TO GET IT TO WORK?

Steve says IF THE SHOP
CAN'T DO IT, I CAN'T HELP
YOU.
SORRY ABOUT THAT.

Duane says NO?

Steve says NO.

Duane says I HEARD SOMEWHERE
THAT MAYBE A SOUND CARD
WOULD HAVE A PORT ON IT OR
SOMETHING LIKE THAT THAT I
CAN PLUG IT INTO.

Steve says I THINK
YOU'RE GOING TO HAVE
TROUBLE.
I THINK YOU'RE GOING TO HAVE
TROUBLE.
YEAH, I MEAN, YOU MIGHT TRY
A FEW THINGS, BUT, YOU KNOW,
AND A SOUND CARD DOES
HAVE -- SOME SOUND CARD DOES
HAVE INPUTS BUT I DON'T
THINK THAT'S A ROUTE YOU CAN
GO.
NO, IT HAS TO BE A MAIN BUS.
I CAN'T SEE IT HAPPENING.

Duane says I'M TRYING TO
SELL, NO ONE'LL BY IT.

Steve says WOULD YOU
BUY ONE?

Duane says NO.

Steve says OKAY, WHY DO
YOU EXPECT SOMEONE ELSE TO
GIVE IT TO THE TELEPHONE
PIONEERS OR SOMETHING LIKE
THAT THAT RECYCLE IT IN THE
SCHOOLS AND STUFF LIKE THAT,
AND BITE THE BULLET.
SORRY.
I WISH I COULD BE MORE
POLITICAL FOR YOU --

Duane says NO, IT'S ALL
RIGHT.
I UNDERSTAND.

Maureen says GOOD LUCK.
THANKS, DUANE.
AN E-MAIL FROM FELICITA.
“I'D LIKE TO ASK ABOUT THE
FREE INTERNET ACCESS.”
HOW DO THEY WORK AND IS
THERE ANYTHING WRONG IN
USING THESE?

Steve says NO, THERE'S
NOTHING WRONG WITH USING
FREE INTERNET ACCESS.
IT'S KIND OF LIKE COMMERCIAL
TELEVISION.
YOU GET WHAT YOU PAY FOR AND
YOU'RE GOING TO BE
ADVERTISED TO AN AWFUL LOT
BECAUSE THAT'S HOW THEY PAY
FOR THEIR FREE ACCESS, IS
THE FACT THAT YOU'RE GOING
TO BE SUBMITTED TO AN AWFUL
THE OF ADVERTISE AM.
DO I HAVE ANY PROBLEM WITH
IT?
NAH, I DON'T HAVE ANY
PROBLEM WITH IT AT ALL.
WOULD I DO IT?
NO, I WOULDN'T DO IT!
HALF THE TIME I'M ONLINE I'M
JUST GOING TO BE SPENDING
DOWNLOADING BANNER ADDS AND
GRAPHICS AND STUFF LIKE THAT
FOR PEOPLE TRYING TO SELL ME
THINGS.
BUT CERTAINLY IT IS A GREAT
OPTION IF YOU DON'T WANT TO
SPEND THE DOLLARS THAT IT
COSTS FOR AN I.S.P. OR POP
ACCOUNT.

Maureen says YEAH.
OKAY.
MELANIE IS NEXT.
HELLO, MELANIE.

Melanie says HI.

Maureen says HI.
GO AHEAD.

Melanie says MY QUESTION IS
ABOUT INTERNET HOOK-UP.
THERE'S A REGULAR PHONE LINE,
HIGH SPEED INTERNET ACCESS
AND CABLE INTERNET ACCESS.
WHAT DO I CHOOSE?

Steve says WHAT DO YOU
CHOOSE?

Maureen says OH, HE'S GOOD
DEFINITE ANSWER ON THIS.

Steve says REGULAR
TELEPHONE HOOK UP YOU CAN
CONNECT BY PHONE AND OVER A
TELEPHONE LINE AND MAXIMUM
SPEED IS A 56 K MODEM, 50 K
PER SECOND OR SOMETHING LIKE
THAT THING YOU'RE IN AN AREA
WHERE YOU CAN GET CABLE OR
DSL, THAT IT'S -- IF YOU'RE
USING THE INTERNET A LOT, IF
YOU ARE AT THE POINT WHERE
YOU'RE INSTALLING A SECOND
TELEPHONE LINE OR SOME
ADDITIONAL FEATURE TO YOUR
PHONE LINE TO ALLOW TO YOU
USE THE INTERNET MORE
EFFECTIVELY, LIKE INTERNET
CALL DISPLAY, ONE OF ATE
LERT PROGRAMMES, MEANING
YOU'RE ON THE INTERNET MORE
THAN A COUPLE HOURS A NIGHT
AND PEOPLE CAN'T GET THROUGH
ON THE PHONE TO YOU,
DEFINITELY GOING TO ONE OF
THE PERSISTENT CONNECTIONS.
DSL OR THE CABLE MODEM IN
YOUR AREA.
ESPECIALLY IF YOU'VE GOT THE
SECOND PHONE LINE FOR
INTERNET ACCESS ONLY.
BECAUSE THE COST -- THE
UPSIDE COST OF IT IS VERY
LITTLE.
THE SPEED IS DRAMATICALLY
DIFFERENT.
YOU KNOW WHAT YOU'RE LIKE AT
HOME, DIALING UP ON THE
MODEM, AND YOU KNOW WHAT
YOU'RE LIKE AT WORK.
IT'S JUST NOT WORTH WAITING
THAT MUCH TIME.

Maureen says I JUST WANT THE
PRICE TO COME DOWN A LITTLE!

Steve asks WELL HOW
MUCH IS IT HERE?

Maureen says 40!

Steve says THAT'S A
PHENOMENAL PRICE!
HOW MUCH IS A PHONE LINE
HERE?

Maureen says OH, YOU MEAN --

Steve says RESIDENTIAL
PHONE LINE.

Maureen says WHAT IS IT?
THIRTY, FORTY BUCKS.

Steve says YOU HAVE
JUST ONE PHONE LINE IN YOUR
HOUSE?

Maureen says OF COURSE.

Steve says SO YOU DON'T
GET ANY PHONE CALLS AT
NIGHT.

Maureen says NO, I DON'T, MY
PRODUCER IS SAYING.
IT'D JUST BE WORK IF I GOT
PHONE CALLS.

Steve says MAYBE YOU'D
DEVELOP A SOCIAL LIFE,
THOUGH.

Maureen says MAYBE I WOULD.
MAYBE I WOULD.
OKAY SOURX LIKE CABLE IF --

Steve says CABLE OR
DSL.
IT'S YOUR CHOICE.
DSL HAS SOME SUPERIOR
FEATURES ABOUT IT.
IF I HAD THE CHOICE I WOULD
GO FOR THE ADSL SOLUTION.
IF I DON'T, CABLE IS GREAT.
I HAVE CABLE MODEM AT HOME.

Maureen says YOU DO?

Steve says YUP.

Maureen says BROCK, I JUST
UPGRATED MY COMPUTER.
I UPGRADED MY INTERNET FROM
36 K TO 56 K AND I'M GOING
AS SLOW AS I WAS BEFORE.
IT MADE NO DIFFERENCE.
MY FRIEND TOLD ME IT'S
BECAUSE I HAVE OLD PHONE
LINES.
IS THIS TRUE AND IS THERE
ANYTHING I CAN DO?

Steve says IT COULD
WELL BE TRUE.
YOU CAN -- THE FASTEST THING
TO DO -- HE'S TALKING ABOUT
GOING FROM 33 -- HE GRADED
HIS MODEM FROM A 33.6 TO A
56 K MODEM FULL.
REALLY WANT TO BE SURE, TAKE
IT OVER TO YOUR FRIEND'S
HOUSE AND PLUG YOUR COMPUTER
INTO HIS PHONE LINES AND SEE
IF YOU RUN FASTER, BUT YOU
WON'T NOTICE THAT MUCH OF A
DIFFERENCE BETWEEN 33.6 AND
56 K, SORRY.
THAT WON'T BE THAT MUCH OF A
NOTICEABLE DIFFERENCE ON
YOUR SIDE.
IT COULD ALSO BE YOUR ISP
DOESN'T HAVE THE ALL 56 K
MODEMS IN HIS PLACE, NOISE
ON YOUR TELEPHONE LINE,
ELECTRICAL APPLIANCES
PLUGGED INTO THE WALL COULD
BE IT, OLD ROTATE PHONES ON
THE SYSTEM WILL DEGRADE THE
QUALITY OF THE SERVICE,
THERE'S A LOTS OF DIFFERENT
THINGS THAT COULD DEGRADE
THE QUALITY OF YOUR
TELEPHONE LINE AND IT MIGHT
NOT EVEN BE IN YOUR HOUSE,
COULD JUST BE WHERE YOU ARE
IN THE LOCAL EXCHANGE.

Maureen says THANKS, BROCK,
GOOD LUCK TO YOU AS WELL.
IT WAS GREAT TO SEE YOU.
COME BACK WHEN YOU'RE IN
TOWN.
GIVE US A CALL.

Steve says I WILL.
BUT I'M GOING TO SENDS YOU
AN E-MAIL FIRST TO SEE IF
YOU'RE ONLINE WITH THE HIGH
SPEED.

Maureen says AND THEN COME
BACK.
STEVE DOTTO OF DOTTO'S DATA
CAFE.
YOU CAN CATCH THAT SHOW
EVERY FRIDAY AND SATURDAY
AFTERNOON AT THREE O'CLOCK
HERE ON TVO.
IF YOU CAN'T WAIT UNTIL THEN,
CHECK OUT HIS WEBSITE AT

A slate appears on screen. It reads “Steve’s Homepage: dotto.bc.sympatico.ca.”

Maureen continues AND
THAT’S IT FOR MORE TO LIFE FOR TODAY
DO CHECK US OUT MONDAY THROUGH FRIDAY
AT ONE O’ CLOCK.

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