Transcript: Gary Boyer | Jan 02, 1992

(music plays)

The opening sequence begins.
Fast clips show the daybreak on a lake, birds flying in the sky, and a house covered with snow.

A song says TALK TO ME, SO I CAN HEAR
YOUR VOICE LIKE A LAKE
SO DEEP AND CLEAR
SOARING THROUGH THE
TOPS OF THE TREES,
DANCING BY MY WINDOW
LIKE A WIND BLOWING THROUGH
MY DOOR, DISTANT VOICES,
DISTANT VOICES
DISTANT VOICES
DISTANT VOICES

(music plays)

Gary appears on screen. He’s in his late forties. He has short dark hair and has a moustache. He wears a white shirt and glasses. The caption below reads "Gary Boyer. Security specialist."

Gary says WELL, THERE WAS
NO PROBLEM WITH THAT.
WHEN I FIRST CAME
TO THIS COMMUNITY,
AGAIN BECAUSE IT'S SUCH
A SHOCK, AND WHERE AM I?
AND I'M A THOUSAND
MILES AWAY,
AND THIS IS THE NORTH.
AND ALL I KEPT HEARING,
DON'T WORRY ABOUT IT.
IT'S GOOD FISHING,
GOOD HUNTING.
THOSE ARE ALL THE
SELLING POINTS
I KEPT HEARING ABOUT.
NEVER MIND WHETHER THE
COMMUNITY WAS SAFE
OR ANYTHING LIKE THAT, OR
THE PEOPLE WERE NICE.
BUT I HEARD ALL ABOUT
THAT STUFF LATER.
OTHERWISE I WOULDN'T
HAVE STAYED HERE.
IF THE DOOR WOULD HAVE
BEEN SHUT BECAUSE
I WAS AN OUTSIDER, AND
WHO IS THIS CHARACTER
FROM EASTERN ONTARIO THAT
PROBABLY SPEAKS FRENCH
OR SOMETHING.
NO, THE WELCOME, THE
DOOR WAS ALWAYS OPEN.
I'VE NEVER
BEEN REJECTED.
THE HELP WAS
ALWAYS THERE.
THE WELCOME WAS
ALWAYS THERE.

The title of the show appears in yellow letters. It reads "Distant Voices, with Eva Solomon, CSJ."

A woman in her fifties, with long curly brown hair sits by a hallway table facing the screen. There's a window behind her. She wears a patterned white long-sleeve blouse, green trousers and a long contrasting necklace.

Eva says GARY BOYER IS IN
THE INVESTIGATION AND
SECURITY BUSINESS AS
OWNER, PRESIDENT,
AND CHIEF EXECUTIVE
OFFICER OF THUNDER BAY'S
APEX SECURITY.
HE RECEIVED THE 1990
NORTHERN ONTARIO BUSINESS
AWARD FOR EXECUTIVE OF
THE YEAR IN RECOGNITION
OF THE FACT THAT HE HAS
FULFILLED A GENUINE NEED
IN THUNDER BAY.

The screen shows a picture of the Executive of the year award for Gary S. Boyer. Following, fast clips show people working in an office and an officer checking the locking on a series of doors.

Eva continues
THAT NEED HAS INCLUDED
PROVIDING BOTH FOOT
AND MOBILE PATROLS, AND
THE INSTALLATION
OF ELECTRONIC SECURITY.
GARY WAS BORN AND
RAISED IN CORNWALL,
AND DIDN'T EVEN KNOW
WHERE THUNDER BAY WAS
BEFORE HE CAME HERE.
WITH NO FORMAL
BUSINESS EDUCATION,
HE HAS HAD TO LEARN HIS
PROFESSION FROM THE GROUND UP,
RELYING GREATLY ON
THE HELP OF MENTORS,
HIS OWN WILLINGNESS
TO ASK FOR ADVICE,
AND AN EASY, CLIENT-FOCUSED
BUSINESS STYLE.
ALTHOUGH HE EMPLOYS
JUST OVER 200 PEOPLE,
HE PERSONALLY PHONES
ALL OF HIS CLIENTS
ON A REGULAR BASIS JUST
TO STAY IN TOUCH.

A clip shows Gary in an office talking to a client. Next, he appears sitting in a park talking to Eva.

Gary says SINCE DAY ONE,
WHEN WE TALK ABOUT ARMED
PERSONNEL, I'VE RECEIVED
VERY FEW CALLS,
FIRST OF ALL, FOR
THAT TYPE OF SERVICE.
AND I FEEL THAT I DON'T
LIKE DOING SOMETHING
THAT IS REALLY KIND
OF PART TIME-ISH.
IF PEOPLE HAVE A NEED FOR
THAT PARTICULAR SERVICE,
WE HAVE A
MUNICIPAL FORCE
THAT WILL LOOK
AFTER THOSE NEEDS.
FOR EXAMPLE, HERE
IN THUNDER BAY,
OUR THUNDER BAY
POLICE FORCE,
YOU CAN HIRE THE
INDIVIDUALS THROUGH
THEIR ASSOCIATION FOR
THAT TYPE OF SERVICE
WHEN IT'S REQUIRED.
THESE PEOPLE ARE
TRAINING ALL THE TIME.
THEY'RE AWARE OF
WHAT HAS TO GO ON.
I MEAN, WHY WOULD WE WANT
TO DO SOMETHING ON
A TEMPORARY BASIS
WITH FIREARMS?
I'VE SEEN PEOPLE WITH
FIREARMS AT MINIMUM WAGE
AT OTHER PROVINCES, AND
IT CERTAINLY DOESN'T
TURN MY CRANK, AND IT
CERTAINLY WOULDN'T
MAKE ME SLEEP
WELL AT NIGHT.
AND IT'S NOT SOMETHING I
CAN TELL YOU THAT I WILL
FIGHT TOOTH AND NAIL,
THAT'S NOT SOMETHING
I WANT TO SEE EVER IN MY
ORGANIZATION BECAUSE
I DON'T THINK
THEY'RE NECESSARY.
YOU FIGHT AGGRESSION,
BASICALLY,
WITH AGGRESSION.

As he speaks, a clip shows the main entrance of the City Hall followed by two police officers getting in a car.

Gary continues
AND I THINK THERE'S
MORE RISKS INVOLVED
THAN THERE ARE POSITIVES.
AND ALTHOUGH THERE IS GOOD
PEOPLE OUT THERE THAT
YOU COULD HAVE, AND A GOOD
TRAINING PROGRAM
THAT WOULD DO THE JOB REALLY
WELL, THERE ARE STILL,
WITH LIABILITY
THE WAY IT IS,
WITH EVERYBODY SUING
EVERYBODY, KIND OF THING,
MORE PREDOMINANTLY IN THE
U.S. THAN IN CANADA,
BUT IT'S COMING.
AND I JUST CAN'T SEE US
REALLY GETTING INVOLVED
WITH SOMETHING LIKE THAT.
IF IT'S MONEY THAT
HAS TO BE PICKED UP,
WE HAVE BRINKS.
THESE PEOPLE ARE TRAINED
TO DO THAT KIND OF WORK.
SO IT'S NOT SOMETHING
WE WANT TO DO.
EVEN AS WE LOOK AT THE
FUTURE AND WE THINK OF,
JEEZ, WELL, YOU HAVE
TO TAKE YOUR PEOPLE
AND HAVE THEM ARMED.
I REALLY DON'T SEE
THAT REALLY HAPPENING.
I THINK, IN ANY
PARTICULAR CASE,
IF THE DEFENCES ARE UP,
PEOPLE WILL FIGHT
FORCE WITH FORCE.
IF THEY KNOW THE
OFFICERS ARE ALL ARMED,
THEY'RE GOING TO GO IN
THERE WITH TWICE THE AMOUNT
OF ARMS, TO GET THOSE
PEOPLE OUT OF THE WAY,
IF THEIR INTENT IS TO
GET INTO THAT BUILDING,
AND TAKE WHATEVER THEY WANT
TO TAKE AWAY FROM THERE.
SO REALLY, I DON'T SEE IT
AS A FUTURISTIC THING,
IN THE NEXT 20 YEARS,
I REALLY DON'T SEE US
TURNING AROUND AND
ARMING OUR PERSONNEL.

A clip shows a landscape of the city. A caption reads "Property offences in Thunder Bay rose 12.7 percent between 1989 and 1990 from 10,197 to 11, 497. Crimes against persons rose 31 percent from 1,515 to 1,985."

Next, a man works on an electric installation by the wall.

Gary says THE AREAS OF GROWTH IN
OUR INDUSTRY, WE HAVE TO -
AND WE'VE JUST RECENTLY
FOCUSED STRICTLY
ON ELECTRONICS.
THE BREAD AND BUTTER
OF BUSINESS BEING
THE SECURITY OFFICERS.
THAT IS GOING TO
BE THERE.
BUT I THINK IT'S GOING
TO DEPLETE DUE TO
THE TECHNOLOGY THAT HAS
BECOME AVAILABLE
TO THE INDUSTRY,
SUCH AS ALARMS
AND CLOSED CIRCUIT
TELEVISIONS, CARDEX SYSTEMS,
ETC. ND I CAN SEE WHERE
SECURITY OFFICERS
ARE GOING TO BE REPLACED BY
SOME MODE OF ELECTRONICS.
WE WERE MORE LOOKING FIVE
YEARS DOWN THE ROAD
AND SAYING, JEEZ, WE DON'T
WANT TO MISS THE BOAT HERE.
IF WE MISS THE BOAT,
SOMEBODY ELSE IS GOING TO GRAB
ONTO IT AND WE'RE GOING
TO BE OUT IN LEFT FIELD.
AND WE WANTED TO BECOME
MORE PART OF THE TOTAL
SECURITY RESOURCE
CENTRE SO WHEN PEOPLE
DO PHONE US, WE HAVE
SOME ANSWERS FOR THEM.
IF THEY WANT A
GUARD, WE HAVE THEM.
IF THEY WANT MOBILE PATROL
TO CHECK THEIR HOME
WHILE THEY'RE ON
VACATION, WE HAVE THEM.
IF THEY NEED A
BURGLAR ALARM
FOR THEIR RESIDENCE,
WE HAVE THEM.
IF YOU WANT A CLOSED
CIRCUIT TELEVISION
TO MONITOR A PRODUCTION
LINE, WE HAVE THEM.
YOU WANT HIDDEN
SURVEILLANCE CAMERAS
TO WATCH FOR INTERNAL THEFT
PROBLEMS, WE HAVE THEM.

A new clip shows a working man checking the security system of a house followed by a recording of a security camera monitoring the interior of a store.

Gary continues
SO THESE WERE ALL THINGS
WE COULD IDENTIFY WITH
AND SAY, OKAY, IF WE'RE
GOING TO BECOME MORE
OF THE TOTAL SECURITY
RESOURCE CENTRE,
WE HAVE TO EXPAND.
SO WHERE DO WE EXPAND?
WE CHOSE ELECTRONICS.
SO ELECTRONICS WILL
BECOME A BIG PART
OF OUR BUSINESS.
AND ACTUALLY, THE RESULTS
ARE ALREADY FLOWING IN
BECAUSE WE ARE DOING A LOT
OF THAT RIGHT NOW TODAY.
WHEN I CAME TO THIS
COMMUNITY AND I GOT
AN IDEA AS TO WHAT WAS
AVAILABLE HERE,
THE BIGGEST ONE THAT I
HAD IDENTIFIED WITH
WAS THE GRAIN ELEVATORS.
I REALLY LOOKED AT
THAT AND FELT, HEY,
THERE'S A MAJOR INDUSTRY,
WE COULD SAVE THEM A PILE
OF MONEY BY OFFERING OUR
TYPE OF CONTRACT SERVICE.
DOING THE ROUNDS, DOING
THE FOOT PATROLS
FOR FIRE WATCH, ET CETERA,
AND WE DID IT IN TWO WAYS.
SOME PEOPLE HAD NO
SECURITY AT ALL,
AND NOW THEY HAVE AROUND
THE CLOCK SERVICE.
SOME OF THEM ONLY NEEDED
TEMPORARY SERVICE
WHEN THE ELEVATOR
WAS DOWN.
SO WHEN THE ELEVATORS WERE
DOWN AND THEY WEREN'T
PRODUCING, THEN THEY WOULD
HIRE US TO FILL IN
FOR FIRE WATCH,
VANDALISM AND THEFT.
SO WE WOULD DO THAT.
SO NOT ONLY DID WE
SAVE THEM MONEY,
WE WERE ABLE TO OFFER
THEM A SERVICE THAT
THEY DIDN'T THINK ABOUT
BEFORE TO CUT THEIR LOSSES,
TO CREATE, THERE
IS SOMEBODY HERE.
LET'S RAISE THE DETERRENT
BY MAKING IT MORE VISIBLE
THAT THERE IS
SECURITY ON SIGHT.
BUT THE TARGET AT THE TIME
WAS THAT, AND THE MALLS.
BUT PRIMARILY THE MALLS.
ANYWHERE THAT I COULD GET
SOMEBODY IN THE PUBLIC,
THAT WAS ALSO A MAJOR
TARGET OF MINE.
AND THAT'S WHY, HENCE
YOU SEE US IN THE MALLS,
THE HOSPITALS BECAUSE WE
WANTED PEOPLE TO SEE US.
AND THEY SAW THE UNIFORM,
AND THEY COULD LOOK AT THAT
AND SAY, HEY, THAT IS
A DIFFERENT COMPANY.
NORMALLY WE'D SEE SOME
OTHER KIND OF UNIFORM.
SO THAT ADVERTISING ALONE,
AND PEOPLE SEEING US
IN THE MALLS.
PEOPLE HAVE TO GO
SHOPPING FOR GROCERIES
OR WHATEVER.
THAT WAS DEFINITELY
A BENEFIT,
AND THAT WAS
DEFINITELY A TARGET.

New fast clips show officers filling forms, a security man checking the area next to a ship and the presence of security officers inside a mall.

A new caption reads "Gary Boyer launched Apex Investigation and Security Incorporated in 1977 on a nominal capital injection of 5.000 dollars with a staff of four. In the past 8 years, sales have grown 455 percent and the only government assistance Apex has received has come in the form of training subsidies totalling 15,000 dollars."

Gary says ORIGINALLY, I WAS
BORN AND RAISED IN
CORNWALL, ONTARIO.
I WAS CONSIDERING SOME
TYPE OF EMPLOYMENT,
DIFFERENT TYPES OF
EMPLOYMENT
WHEN I WAS GOING
THROUGH SCHOOL.
AND AS I WAS
ATTENDING COLLEGE,
I DECIDED TO PARTAKE AT
SOME PART-TIME EMPLOYMENT,
AND I GOT INVOLVED DOING
SECURITY WORK ON WEEKENDS,
JUST TO HELP PAY
FOR THE STUDIES,
AND OBVIOUSLY BUY SOME
ADDITIONAL GOODS FOR MYSELF.
AND AS IT TURNED OUT,
AFTER ATTENDING COLLEGE
FOR ABOUT A YEAR, I
DECIDED SCHOOL WASN'T
REALLY FOR ME, SO I
CONTINUED TO WORK,
I MADE MYSELF AVAILABLE
FULL-TIME TO WORK
FOR PHILIPS SECURITY
AGENCY IN CORNWALL.
AND AS I CONTINUED
TO PURSUE WORKING
IN SECURITY, AND
INVESTIGATION WORK,
THERE WERE OPPORTUNITIES
THAT CAME UP WITH THAT AGENCY,
AND I DECIDED TO
TRY THAT ON AS FULL-TIME
EMPLOYMENT, ALTHOUGH THAT
COULD HAVE BEEN CONTRARY
TO WHAT PEOPLE, OR MAYBE
MY PARENTS MAYBE
WANTED ME TO DO, THEY
ALSO SUPPORTED ME.
SO I TRIED THAT,
AND I'M GLAD I DID.
AND THINGS WORKED
OUT VERY WELL.
THE OPPORTUNITY HAD ARISEN
THAT MY BOSS AT THE TIME,
MISTER PHILIPS, REQUIRED
SOMEBODY FULL-TIME
IN THUNDER BAY, AND
HAD CALLED ME
TO HIS OFFICE IN
MONTREAL.
WHEN I ATTENDED
THERE AT HIS OFFICE,
HE MADE ME THE
PROPOSITION OF WOULD
I CONSIDER GOING TO
THUNDER BAY
TO RUN THEIR
OPERATIONS.

Eva says HOW DID YOU GET
A SENSE OF SUPPORT?
ALMOST LEAVING EVERYONE,
AND STARTING OFF
ALL ON YOUR OWN?


Gary says WELL, THAT WAS AN
EDUCATION IN ITSELF.
WHEN I FIRST CAME UP HERE,
I WAS VERY FORTUNATE
THAT I WAS ABLE TO GET
INTO ORGANIZATIONS,
SUCH AS THE THUNDER BAY
EXECUTIVE ASSOCIATION,
AND THE ROTARY CLUBS,
JUST TO GET FAMILIAR WITH
THE DOERS IN THUNDER BAY,
JUST TO KNOW
WHAT WAS GOING ON, WHO
COULD HELP ME OUT,
WHO COULD BE MY MENTORS,
IF I PUT IT IN THAT SENSE.
AND AS ONE NETWORKS
IN THAT FASHION,
YOU GET TO KNOW PEOPLE,
YOU GET TO KNOW HOW
THEY FEEL, YOU GET TO KNOW
MORE ABOUT THE COMMUNITY.
YOU GET TO KNOW HOW PEOPLE
CONDUCT THEMSELVES,
BUSINESS WISE, YOU JUST GET
A GOOD FEEL FOR THE AREA.
AND IT'S VERY, VERY
IMPORTANT FOR YOU TO NETWORK,
AND TO REALLY BECOME
PART OF THE COMMUNITY,
OR OTHERWISE YOU'RE
JUST HERE, SAY,
ON A TEMPORARY BASIS,
AND THAT WAS CERTAINLY
NOT MY INTENT.
MY INTENT WAS TO BE
KNOWN IN THE COMMUNITY.

As he speaks, the screen shows aerial views of the city along with people walking down the streets.

Gary continues
AND THE ONLY WAY I
COULD KNOW IT WAS
TO GET INVOLVED IN IT.
THE FIRST DAY THAT I
LANDED HERE I FELT LIKE,
JEEZ, DO I EVEN
BELONG HERE?
BECAUSE I DON'T KNOW,
THERE'S JUST THAT SENSE,
WHEN YOU GET OFF
THAT AIRCRAFT,
WHEN YOU START
LOOKING AROUND,
YOU KNOW THERE IS
SOMETHING DIFFERENT HERE.
I DON'T KNOW REALLY
HOW TO DESCRIBE IT,
BUT YOU SENSE
IT, YOU FEEL IT,
AND IN ALL FAIRNESS,
IT WAS REALLY MY FIRST
AIRPLANE FLIGHT
ACROSS A MAJOR LAKE,
AND IT WAS A
BIG MOVE FOR ME.
SO ANYTHING, I DON'T
CARE WHERE I WOULD HAVE
LANDED, I THINK WOULD
HAVE BEEN DIFFERENT.
BUT YOU COULD SENSE IT.
I COULD REALLY
SENSE IT HERE.
AND I THINK ONE
OF THE THINGS,
I WANTED TO BE
LIKED BY PEOPLE,
I WANTED TO BE PART
OF THE COMMUNITY.
I WOULDN'T SAY WE
WERE REALLY POOR.
I MEAN, MY MUM AND
DAD ALWAYS STRUGGLED.
MY DAD HAS A
BUSINESS OF HIS OWN,
AND THE INFORMATION THAT
WAS PASSED ON TO US
WAS THAT DIDN'T
GO VERY WELL.
SO THEY ALWAYS
STRUGGLED.
THEY NEVER HAD TO DO
WITHOUT ANYTHING,
THE BASIC
ESSENTIALS AND THAT.
BUT I KNOW THEY NEVER EVEN
DID GET THEIR OWN HOME
PROBABLY UNTIL 1974.
AND THAT WAS A
MAJOR STEP,
AND A MAJOR DECISION
FOR THEM.
SO, NO, I DIDN'T COME
FROM A FAMILY
THAT WAS A
MULTIMILLIONAIRE, NO.

A clip shows Gary at home reading the newspaper in the living room while his wife plays with the kids in the living room.

Gary continues
I'M SURE IF BOTH OF
THEM WERE HERE TODAY,
THEY'D BE THAT
MUCH PROUDER.
I WISH I COULD
ACTUALLY, YOU KNOW,
NOT SO MUCH OF A DISPLAY,
BUT JUST TO SHOW,
JEEZ, I'VE DONE IT.
BECAUSE THEY WERE
ALWAYS WORRIED, JEEZ,
AM I EVER GOING TO
MAKE IT INTO ANYTHING?
AM I GOING TO GO
TO UNIVERSITY?
AND I GOING TO GO
TO - THEY WOULD SET
INFORMATION ASIDE TO
MY BROTHERS TO SAY,
MAKE SURE HE
GETS TO COLLEGE,
MAKE SURE HE GETS
A GOOD EDUCATION,
SO THEY WERE ALWAYS
CONCERNED ABOUT ME.
AND IF THEY
WERE HERE TODAY,
THIS WOULD DEFINITELY
BE A NICE BLESSING
FOR THEM, I'M SURE.
I WOULD SAY THAT THE
MAJORITY OF THE DECISIONS
THAT I'VE DONE, AND I'M
NOT AFRAID TO SAY
SO A LOT OF IT IS DONE
BY GUT INSTINCT.
IF IT WAS TO
OPEN THE COMPANY,
IF IT WAS TO PARTICIPATE
IN ORGANIZATIONS,
IF IT WAS TO MAKE
ADJUSTMENTS,
A LOT OF IT WAS GUT.
IT WASN'T SOMETHING I
PICKED OUT OF A BOOK
AND SAID, JEEZ, HOW TO BECOME
A SUCCESSFUL ENTREPRENEUR.
I WISH IT WOULD
HAVE BEEN AVAILABLE.
I DON'T KNOW WHETHER I
WOULD HAVE READ IT OR NOT,
BUT I THINK IT WAS
REALLY FUNNY BECAUSE WHEN
I LOOK AT WHAT I'VE DONE,
AND YOU CAN TELL I DIDN'T
READ A BOOK, MOST OF THE
ADDITIONAL SKILLS THAT
I'VE GAINED IN BEING A
BETTER ENTREPRENEUR
AND SERVICING THE CUSTOMER
AND BEING FLEXIBLE,
AND ALL THOSE
OTHER GOOD THINGS,
CAME FROM THE NORTHWEST
ENTERPRISE CENTRE
BY PARTICIPATING IN THEIR
ENTREPRENEURIAL PROGRAM,
WHICH I'VE BEEN DOING FOR
THE LAST SEVEN YEARS.
WHICH IS AN EDUCATION.
SO IF YOU LOOK AT THE
WAY I'VE DONE THINGS,
IT CERTAINLY DIDN'T COME
OUT OF A MASTER LOGBOOK
THAT SAID, THIS IS THE
WAY YOU'RE GOING
TO BE SUCCESSFUL.
NO, A LOT OF IT WAS
ON GUT INSTINCT,
AND DOING THE RIGHT
THINGS AT THE RIGHT TIME.

(music plays)

New images of the city during the winter appear on screen.

Eva says THE PERSONNEL
AT APEX SECURITY
AND INVESTIGATION HAVE
ADOPTED AN INFORMAL UNIFORM,
RATHER THAN THE
HIGHLY STYLIZED LOOK
OF MANY OTHER
SECURITY FIRMS.
GARY BOYER WOULDN'T
HAVE IT ANY OTHER WAY.

Gary says WHEN WE TALK ABOUT
A QUASI-MILITARY LOOK,
WE TALK ABOUT SOMEBODY
THAT IS WEARING
THE ACTUAL CAP WITH THE
HEAVY-DUTY BADGE
ON THE FRONT WITH THE
LANYARDS, THE WHISTLES,
THE EXTRA JACKETS, THE
LAPEL PINS, THE SERGEANTS,
THE CORPORALS, ALL THE
INSIGNIAS AND ALL
THE RAZZMATAZZ THAT
GOES ALONG WITH IT.
AND I ALWAYS LOOKED AT
THAT, AND I ALWAYS, TO ME,
YOU KNOW, IT NEVER
TURNED MY CRANK.
IT NEVER REALLY MEANT
A WHOLE BUNCH TO ME
AT THE TIME.
AND ALTHOUGH PEOPLE WILL
ARGUE THAT, THAT JEEZ,
MAYBE THE QUASI-MILITARY
TYPE OF LOOK IS BETTER
FOR PRESENCE, WE DID
NOT FEEL THE SAME WAY.
AND WHEN WE DECIDED TO
GO WITH OUR UNIFORM,
WHICH IS A POWDER BLUE
SHIRT, A NAVY BLUE TIE,
A NAVY BLUE SPORT JACKET,
AND GREY DRESS SLACKS
AND BLACK SHOES, IT WAS
STRICTLY TO SHOW, JEEZ,
THEY LOOK
BUSINESS-LIKE, HE LOOKS
PROFESSIONAL LOOKING.
WHEN WE WORKED
IN INSTITUTIONS,
WHETHER IT BE
HOSPITALS OR WHATEVER,
YOU DIDN'T HAVE THAT
AIR OF INTIMIDATION
THAT YOU WOULD NORMALLY
HAVE, PERHAPS,
WITH A QUASI-MILITARY
TYPE UNIFORM.
SO THAT HAD SOME NICE
APPEAL TO OUR CUSTOMERS.
AND CUSTOMERS CONTINUE,
AND EVEN AT THE TIME
WE STARTED, TO COMMENT ON,
THAT'S WHAT WE WANT.
ONE OF THE THINGS THAT
I'VE ALWAYS REMEMBERED,
AND I'LL NEVER FORGET
IT, BACK IN 1972 WHEN
I WORKED FOR O'MALLEY'S
INVESTIGATION BUREAU,
IS THE LAST THING I
WANTED TO DO
WAS TO GO AND APPLY
FOR A JOB THERE.
WHY?
BECAUSE I HAD TO WEAR,
WHAT I CONSIDERED TO BE
MORE OF A MONKEY-TYPE
SUIT, OR MILITARY,
THAT'S THE LAST THING I
WANTED THE PUBLIC
TO SEE ME IN, AND HAVE
THEM KIND OF LAUGH AT ME
OR SOMETHING BECAUSE
I'M WEARING A UNIFORM,
THE AUTHORITY LOOK.
AND THAT I'LL NEVER
FORGET EITHER.
SO THAT HAD A LITTLE
BIT TO DO WITH THE TYPE
OF UNIFORM WE
HAVE TODAY.
AND EVEN TO OUR STAFF,
THEY WILL GLADLY ADMIT
THAT THEY WOULD WEAR THAT
OVER QUASI-MILITARY.
AND IF YOU CAN
IDENTIFY THAT,
AND THOSE ARE THE PEOPLE
OUT THERE THAT REPRESENT
YOUR COMPANY, AND IF YOU
CAN TIE THAT ALL IN
AND HAVE THEM WORKING
ON YOUR SIDE,
AND THEY FEEL BETTER ABOUT
WHAT THEY'RE DOING,
THEN CHANGE IT.
THESE PEOPLE ARE
AN EXTENSION
OF OUR CUSTOMERS,
THE MANAGEMENT,
THE PEOPLE THEY
REPRESENT,
AND THE PEOPLE
THEY REPORT TO,
THEY'RE A NATURAL
EXTENSION.
THEY'RE THE THIRD
PARTY, BUT THEY'RE
THE NATURAL EXTENSION.
THEY'RE THEIR EYES
AND THEIR EARS.
WHEN THEY SEE THINGS,
THEY REPORT TO WHO?
TO THE MANAGEMENT.
SO NOW YOU'VE GOT A WHOLE
CONCEPT OF THE UNIFORM.
I'M PART OF THE TEAM.
I REPORT TO MANAGEMENT.
I'M THEIR EYES AND EARS.
I'M PART OF IT.
IF YOU'RE GOING THE
MAKE THEM PART OF IT,
WHY WOULD THEY BE IN SUCH
A DIFFERENT UNIFORM?
NOW THEY HAVE
ONE UNIFORM.

As he speaks, new clips show officers working on the security checks of a public pool or a private building.

Gary continues
THE NAME, OF COURSE, IF
YOU WERE TO PRONOUNCE IT
PROPERLY WOULD BE BOYAY
OR CHARLES BOYER.
I HAD TO MAKE THAT
ADJUSTMENT
WHEN I CAME TO
THUNDER BAY.
I FELT I HAD TO DO IT SO
WHENEVER I DID MAKE
A SALES CALL OR
WHATEVER, THAT JEEZ,
HOW ARE THESE PEOPLE
GOING TO STRUGGLE
WITH THIS LAST NAME,
BOYER, GARY BOYER.
SO I JUST NATURALLY
LEFT A NOTE
THAT IT WAS GARY BOYER.
B-O-Y-E-R.
AND THEY WOULD SPELL
IT, SO THEY WOULDN'T
MISPRONOUNCE IT
OR WHATEVER.
NOT BECAUSE I DIDN'T
WANT THEM TO KNOW I WAS
FRENCH; I'M CERTAINLY
NOT ASHAMED OF THAT,
I'M VERY PROUD
OF THAT.
BUT IT WAS JUST A MATTER
OF LETTING THEM KNOW
IT SOUNDED KIND
OF ENGLISH.
I DON'T KNOW,
JUST A NATURAL.
I JUST FELT I
WAS STUCK THERE,
AND I HAD TO
CHANGE IT TO THAT,
JUST TO MAKE IT EASY FOR
THE OTHER INDIVIDUAL.
I STILL SPEAK
FRENCH TODAY.
UNFORTUNATELY, ONLY 6 PERCENT
OF THE POPULATION
IN THUNDER BAY
SPEAKS FRENCH.
AND WHENEVER I DO
GET AN OPPORTUNITY,
EITHER THROUGH MY TRAVEL
AGENT, OR WHATEVER,
PEOPLE THAT I KNOW
DO SPEAK FRENCH,
I TAKE ADVANTAGE
OF THAT.
IT GIVES ME AN OPPORTUNITY
TO BRUSH UP ON IT
BECAUSE I CERTAINLY
DON'T WANT TO LOSE IT.
AND I'VE GOT MY DAUGHTER
NOW ENROLLED IN A FRENCH
IMMERSION SCHOOL, SO THAT
HELPS ME A LOT IN THE SENSE
I CAN SIT DOWN AND
HAVE A CONVERSATION
WITH HER AND HELP HER
OUT AS MUCH AS I CAN.

A new clip shows Gary and his family playing with his daughters in the swings. The caption on screen reads "4.07 percent of the total population of Thunder Bay is of solely French origin. This makes them the fifth-largest group after the English, Italians, Ukrainians and Finns."

Eva says WHEN DID YOU REALLY
BEGIN TO FEEL AT HOME
IN THUNDER BAY?
OBVIOUSLY YOU'VE
MADE IT YOUR HOME.

Gary says YES.
I'M TRYING TO FIND
A PARTICULAR SIGN
THAT WOULD SAY
THIS IS HOME.
I WOULD SAY PERHAPS
IT COULD HAVE BEEN
WHEN OUR FIRST CHILD
WAS BORN, BEING NICOLE.
I'M NOT REALLY SURE
WHEN THAT REALLY
ACTUALLY TURNED AROUND.
ONCE I GOT INVOLVED
IN THIS COMMUNITY,
IT WAS VERY DIFFICULT FOR
ME TO LOOK ANYWHERE ELSE.
IT WAS VERY DIFFICULT
FOR ME TO THINK
ABOUT CORNWALL,
ALTHOUGH IT'S
ALWAYS ON MY MIND.
BUT THUNDER BAY
WAS MY HOME.
THIS IS WHERE I WAS
GOING TO BE IN BUSINESS.
THIS IS WHERE I WAS
GOING TO MAKE MY LIVING.
THIS IS WHERE I WAS GOING
TO SERVE THE COMMUNITY
THAT SUPPORTED ME.
AND TO FIND THAT EXACT
MOMENT WHERE THUNDER BAY
WAS MY HOME IS VERY
DIFFICULT TO PINPOINT.
SO I WOULD SAY MORE IN
THE LAST SEVEN YEARS,
BUT I COULDN'T SAY IN
1977 WHEN I FIRST
OPENED THE BUSINESS.

(music plays)

Aerial views of the city covered in snow during the winter are mixed with footage of the dawn by the lake.

Eva says GARY BOYER FOUND
A NICHE IN THE NORTH
WITHOUT EVER
CUTTING DOWN A TREE
OR DIGGING INTO
THE GROUND.
BUT THE RAPID GROWTH OF
HIS BUSINESS HAS ALERTED
THUNDER BAY AND THE
SURROUNDING COMMUNITIES
TO AN UNPLEASANT REALITY

THE GROWING PRESENCE
OF CRIME THAT MAKES SUCH
A SERVICE NECESSARY.
AS NORTHERN ONTARIO LOOKS
TOWARDS THE 21st CENTURY,
GARY BOYER AND HIS
BUSINESS REMIND US
OF THE CHANGES AND CHOICES
THAT LIE AHEAD.

Gary says A SITUATION THAT
HAPPENED LOCALLY IN A MALL
WHEN SOMEBODY DECIDED TO
USE A BASEBALL BAT, WELL,
I CAN TELL YOU THAT
FORTUNATELY, FORTUNATELY,
THOSE INCIDENTS ARE
FEW AND FAR BETWEEN,
AND THAT WAS REALLY
AN EXCEPTION.
THE UNFORTUNATE PART IS
SOME PEOPLE GOT HURT
IN THIS PARTICULAR INCIDENT,
AND THERE WASN'T A LOT
THAT A WHOLE BUNCH OF
PEOPLE COULD DO TO PUT
THIS PERSON DOWN, ALTHOUGH
THERE WERE SEVERAL ATTEMPTS.
IT TOOK FOUR OFFICERS -
THE POLICE WERE THERE
IN GOOD TIME, AND IT
TOOK FOUR OF THEM,
THREE TO FOUR OF
THEM, I BELIEVE,
JUST TO SUBDUE THE
INDIVIDUAL AND GET HIM
ON THE GROUND.
BUT OUR STAFF, THEY
GOT A FEW PUNCHES,
AND THEY GOT HURT A
LITTLE BIT
IN THIS PARTICULAR
INCIDENT.
FORTUNATELY, IT
WAS NOTHING MAJOR,
IT WAS VERY MINOR.
BUT THERE'S ALWAYS
THAT RISK THAT JEEZ,
THEY COULD GET HURT.
SINCE THAT TIME, AND
EVEN PREVIOUS TO THAT,
WE'VE HAD OUR STAFF, A
LOT OF THEM ARE WELL
DEVELOPED PEOPLE THAT CAN
REALLY HANDLE THEMSELVES
IN MALL SITUATION, BUT
NOW WE'RE GOING
TO MAKE IT MORE
MANDATORY.
AND THAT INCIDENT REALLY
BROUGHT IT A LITTLE BIT
MORE TO LIGHT, WHERE WE
ARE GOING TO ENDEAVOR
TO GET A TRAINING PROGRAM
WITH A LOCAL SCHOOL
OF KARATE, NOT FOR
THE SENSE OF KARATE,
BUT FOR DEFENCE, FOR
PRESSURE POINTS,
JUST TO HELP THEM A
LITTLE BIT MORE
IN THEIR FUNCTION AS
A SECURITY OFFICER.
BECAUSE ONE OF THE THINGS
THAT PEOPLE SOMETIMES
FAIL TO REALIZE IS THEY
ARE EXPOSED TO EVERYTHING
YOU COULD EVER IMAGINE
IN A MALL SITUATION.
IT'S LIKE A
LITTLE CITY.
THERE COULD BE
AN ASSAULT.
THERE COULD BE
A ROBBERY.
THERE COULD BE A
HANDGUN INCIDENT.
THERE COULD BE
A BASEBALL BAT.
THERE COULD BE
WHATEVER.
THEY'RE EXPOSED TO
EVERYTHING YOU COULD
EVER IMAGINE.
THE SAME THAT A
CONSTABLE WOULD BE
ON THE MAIN CITY
STREET.
THEY CAN BE EXPOSED TO
THAT TYPE OF DANGER.
SO WE HAVE TO BE A LITTLE
BIT MORE PROACTIVE
IN GETTING THESE PEOPLE
BETTER TRAINED
TO BETTER HANDLE THESE
SITUATIONS.

As he speaks, a group of officers searches the area near a lake.

(music plays)

The end credits roll.

Produced by Jim Hanley.

Directed by Dan Robinson

Executive for TVOntario, Marjorie Robinson.

Executive Producer, Jim Hanley.

A co-production of TVOntario and Sleeping Giant Productions.

The Ontario Educational Communications Authority. Copyright 1991.

Watch: Gary Boyer