Transcript: Amazon's Counterfeit Problem; Highway Infrastructure | Nov 29, 2019

Steve stands in the studio. He's slim, clean-shaven, in his fifties, with short curly brown hair. He's wearing a black suit, white shirt, and spotted brown tie.

A wall screen behind him reads "The week in review."

Steve says THE AGENDA THIS WEEK
ASSESSED THE NEED FOR A NEW
HIGHWAY IN THE GTA AND, UP
FIRST, HEARD WHY IT PAYS TO BE
CAREFUL SHOPPING ONLINE THIS
HOLIDAY SEASON.

Music plays as an animated slate reads "The week in review."

In a clip, Steve sits with guests.
A caption on screen reads "Amazon's counterfeit problem. Know your fakes."

Steve says GEORGINA, IF WE LOOK
AT THIS STUFF AND WE ASSUME IT'S
BEEN CHECKED BY AUTHORITIES AND
WE ASSUME IT'S SAFE, BUT MAYBE
IT ISN'T, HOW ARE WE SUPPOSED TO
KNOW?
HOW DOES AN ORDINARY CONSUMER
DETERMINE WHETHER OR NOT
SOMETHING IS REAL OR FAKE?

The caption changes to "Georgina Danzig. Kestenberg, Siegal, Lipkus."

Georgina is in her fifties, with shoulder-length feathery auburn hair. She's wearing pentagonal glasses, a blue blazer, a beaded necklace and a dragonfly-shaped brooch.

She says WELL, IT'S A CHALLENGE.
NO QUESTION.
BUT IF YOU'RE AN INFORMED
CONSUMER, YOU'LL HAVE SOME
UNDERSTANDING OF WHAT IT IS
YOU'RE BUYING.
SO IF IT'S, YOU KNOW, A PRETTY
EXPENSIVE PRODUCT OR SOMETHING
THAT YOU'VE WORKED HARD TO BUY
AND PAY FOR, A LUXURY GOOD OR
SOMETHING OF SOME SIGNIFICANCE,
YOU MIGHT GO TO THE WEBSITE THAT
IS THE AUTHORIZED WEBSITE FOR
THAT PRODUCT AND DO A BIT OF A
COMPARE.
HOW MUCH IS IT, YOU KNOW,
IN-STORE OR ON THE STORE'S, YOU
KNOW, WEBSITE...

Steve says IF IT'S TOO GOOD TO
BE TRUE, IT PROBABLY IS.

Georgina says LOOK AT THE PRICE.
WHO ARE YOU BUYING IT FROM?
DO YOU KNOW WHO YOU'RE BUYING IT
FROM?
IF IT'S A THIRD PARTY SELLER...
WHO IS THAT PERSON.
MAKE SOME INQUIRY.
STOCK IMAGES ARE USED A LOT.
SO THE IMAGES ON THE WEBSITE CAN
LOOK LEGITIMATE AND PERFECT.
BUT WHEN THE PRODUCT COMES IN,
LOOK AT THE PACKAGING.
COMPARE IT TO THE REAL PRODUCT.
BE AN INFORMED CONSUMER.
AND ALSO, BE MINDFUL OF THE
METHOD OF PAYMENT THAT YOU'RE
USING TO PURCHASE ONLINE.
YOU WANT TO PROTECT YOUR CREDIT
CARD INFORMATION.
YOU WANT TO PROTECT YOUR
PERSONAL INFORMATION AGAINST
THEFT OR FRAUD BY NEFARIOUS
USERS.
SO, YOU KNOW, IF YOU'RE GOING TO
A WEBSITE AND THE... YOU KNOW,
YOU CAN'T PAY THROUGH PAYPAL AND
YOU CAN'T PAY THROUGH YOUR
CREDIT CARD AND THEY'RE
DIRECTING YOU TO ANOTHER SITE TO
PAY THROUGH A DIFFERENT METHOD
THAT MAY BE NOT AS SECURE, THAT
SHOULD BE A RED FLAG.
THERE ARE ALL SORTS OF RED
FLAGS.
AND JUST BE AN INFORMED
PURCHASER.

The caption changes to "Subscribe to The Agenda Podcast: tvo.org/theagenda."

Steve says YOU HAVE
PROFESSIONAL KNOWLEDGE ON THIS
BUT I PRESUME AT SOME POINT
ALONG THE WAY, YOU'VE BEEN A
CONSUMER AS WELL.

The caption changes to "The Week in Review. @theagenda. Tvo.org."

Georgina says MUCH TO MY HUSBAND'S CHAGRIN,
I'M A BIG CONSUMER.

Steve says DO YOU THINK YOU'VE
EVER BEEN TAKEN?

Georgina says NOT RECENTLY.
BUT I DON'T SHOP ONLINE.
SOME OF THE FUN HAS BEEN SUCKED
OUT OF IT FOR ME.
ABSOLUTELY, ABSOLUTELY.
AND SO TOO MY FRIENDS, AND I WAS
JUST SPEAKING TO SOMEBODY WHO
IS, YOU KNOW, IN THE HAIR
BUSINESS TELLING ME ABOUT A HAIR
BLOW DRYER THAT WAS BOUGHT
ONLINE AND IT'S OF A
PROFESSIONAL QUALITY AND IT
FAILED AND HE BROUGHT THE REPAIR
PERSON IN.
AND IT WAS ONLY WHEN THEY OPENED
IT UP THAT THEY REALIZED IT WAS
A COUNTERFEIT.
AND SO, YOU KNOW, THAT COULD
CAUSE A FIRE.
THAT'S SOMEBODY'S PROFESSIONAL
REPUTATION.
I MEAN, YOU JUST HAVE TO BE AN
INFORMED CONSUMER.

Steve says BARRY, IS THERE
ANYTHING THAT COULD BE DONE IF
SOMEBODY IS SCAMMED OUT OF THEIR
MONEY OR RECEIVES A COUNTERFEIT
PRODUCT, OR IS IT TOO LATE AT
THAT POINT?

The caption changes to "Barry Elliott. RCMP."

Barry is in his sixties, clean-shaven, with receding gray hair. He's wearing a white shirt and a patterned gray tie.

He says I HATE TO DO A COMMERCIAL FOR
THE CREDIT CARD COMPANIES, BUT
THE SAFEST TIME... METHOD OF
PURCHASING ANYTHING ANYWHERE ANY
TIME IS WITH YOUR CREDIT CARD.
YOU HAVE HUGE PROTECTION ON YOUR
CREDIT CARD FOR NOT ONLY
COUNTERFEIT BUT NON-DELIVERY OF
GOODS, NON-DELIVERY OF GOODS AS
DESCRIBED.
AND IT'S BETTER THAN PAYPAL,
IT'S BETTER THAN ANY OTHER
PROTECTION METHOD OUT THERE.
SO IF YOU DO ORDER ONLINE AND
YOU THINK YOU'RE GETTING THE
REAL THING AND YOU DON'T, IF YOU
PAY BY CREDIT CARD YOU CAN GET
ALL YOUR MONEY BACK.
ALL YOU HAVE TO DO IS CALL THE
PHONE NUMBER ON THE BACK OF YOUR
CREDIT CARD AND CUSTOMER SERVICE
AT YOUR BANK WILL TAKE CARE OF
YOU.

The caption changes to "For more on this story visit: tvo.org/theagenda."

Steve says I HATE TO USE THE
WORD VICTIMS, BUT I'M NOT
SURE...

Barry says THEY ARE VICTIMS.

Steve says OKAY.
HOW MANY VICTIMS, BARRY, DO YOU
ESTIMATE THAT YOU HAVE HELPED
THROUGH YOUR PROFESSIONAL
CONNECTION TO THIS ISSUE?

The caption changes to "Barry Elliott, @rcmpgrcpolice."

Barry says WELL, SINCE VISA CAME OUT
WITH ITS NEW CHARGE-BACK POLICY
IN 2012 AND THE FACT THAT WE
PARTNERED UP WITH THE CANADIAN
BANKS IN JANUARY 2013, WE'VE
HELPED ABOUT 50,000 VICTIMS
RECOVER ABOUT 50 MILLION.
WE AVERAGE ABOUT 7,000 VICTIMS A
YEAR.
LAST YEAR WAS A BUSY YEAR FOR
US.
WE HAD ABOUT 12,000 VICTIMS.

Now music plays as an animated slate reads "The week in review."

Steve sits with different guests.
A caption on screen reads "A new highway for the GTA? Future possibilities."

Steve says WHAT IF THIS WERE A
HIGHWAY WHERE ONLY AUTONOMOUS
VEHICLES WERE USEABLE OR
BATTERY-POWERED CARS WERE USABLE
OR I GUESS TRUCKS BECAUSE YOU'VE
GOT TO DELIVER GOODS TO MARKET.
STEPHEN, WOULD THAT HELP YOU
SUPPORT IT MORE IF IT WERE ONLY
LIMITED TO THAT KIND OF
CLIENTELE?

The caption changes to "Steven Farber. University of Toronto Scarborough."

Steven Farber is in his late thirties, with short curly dark hair and a reddish boxed beard. He's wearing glasses, a gray plaid suit and a blue shirt.

He says NO.
ABSOLUTELY NOT.
NOW YOU'RE TALKING ABOUT
BUILDING A HUGELY EXPENSIVE
PIECE OF INFRASTRUCTURE JUST FOR
THE MARGIN OF PEOPLE WHO ARE
GOING TO BE ABLE TO AFFORD
AUTONOMOUS VEHICLES AND BE ABLE
TO DRIVE THEM AROUND.
SO I'M NOT IN FAVOUR... THAT
DOESN'T SWAY THE EQUATION.

Steve says IT DOES SPEAK TO THE
ISSUE OF CLIMATE CHANGE,
THOUGH...

Steven Farber says IF THEY'RE ELECTRIC VEHICLES.

Steve says IF THERE'S ELECTRIC
VEHICLES ALLOWED.

The caption changes to "Steven Farber, @FarberSteven."

Steven Farber says SURE.
BUT WE STILL HAVE THE MASSIVE
URBANIZATION AROUND THE HIGHWAY
CORRIDOR THAT'S GOING TO COME AS
A RESULT OF THIS NEW
INFRASTRUCTURE WHICH IS GOING TO
HAVE DETRIMENTAL IMPACT TO THE
ENVIRONMENT AS WELL.
THE CORRIDOR GOES... THE
GREENBELT WASN'T ON THE MAP,
THEN I'M SURE IT'S THROUGH THE
GREENBELT OR CLOSE.
THIS IS THE PRECIOUS RESERVE FOR
OUR REGION THAT WE DO NEED TO
PROTECT FOR THE LONG-TERM
VIABILITY OF OUR REGION, AND
BUILDING A NEW HIGHWAY CORRIDOR
WITHIN A STONE'S THROW OF THAT
AMAZING NATURAL RESOURCE IS
GOING TO PUT TREMENDOUS
DEVELOPMENT PRESSURE THERE AND
IT REALLY PUTS THE
SUSTAINABILITY OF OUR REGION AT RISK.

Steve says LET ME PUT THIS TO
TODD AND I'LL ASK YOU IF YOU
COULD... IF YOU COULD LIVE WITH
THE RESTRICTIONS, THAT IT WOULD
ONLY BE AUTONOMOUS
BATTERY-POWERED VEHICLES OR
PEOPLE WHO DRIVE BATTERY-POWERED
CARS OR, OKAY, SOME TRUCKS THAT
HAVE GOT TO DELIVER GOODS TO
MARKET, BUT NOT EVERYBODY.
IT'S NOT GOING TO BE A FREE FOR
ALL WHICH IS GOING TO TURN IT
INTO ANOTHER PARKING LOT.
WOULD YOU BE ABLE TO LIVE WITH
THOSE RESTRICTIONS ON IT?

The caption changes to "Todd Letts. Brampton Board of Trade."

Todd is in his sixties, clean-shaven, with short, receding brown hair. He's wearing a gray suit, white shirt and spotted blue tie.

He says STEVE, I DON'T KNOW WHY WE
WANT TO RESTRICT ONTARIANS.
I THINK THE MARKET WILL DECIDE
HOW MANY AUTONOMOUS VEHICLES AND
HOW MANY TRUCKS GO ON THAT
HIGHWAY, AND IT'S PART OF A
SOLUTION WITH TWO-WAY ALL-DAY GO
TRANSIT, WITH LRT, TO JANE'S
POINT.
LET'S NOT FORGET THE THIRD PART
OF THE SOLUTION WHICH IS
INTERMODAL RAIL SO THAT MORE
GOODS CAN BE TRANSFERRED TO
CUSTOMER FROM MANUFACTURER ON
FREIGHT RAIL.
THE MILTON LOGISTICS HUB IS IN
THIS DISTRICT AS WELL AND IS
ANOTHER BIG PART OF THE SOLUTION
FOR GROWING OUR ECONOMY AND THE
LIVEABILITY AND QUALITY OF LIFE
IN THE GTA.

The caption changes to "The Week in Review. @theagenda. Tvo.org."

Steve says STEVEN?

Steven Farber says I'M STRUGGLING WITH THE
NOTION THAT WE CAN DO IT ALL AND
IT'S ALL NEEDED.
AND I THINK THAT ACTUALLY WHEN
PEOPLE MAKE TRAVEL DECISIONS,
THEY ARE LOOKING AT THE RELATIVE
COSTS FOR THEMSELVES OVER
WHETHER OR NOT THEY SHOULD TAKE
TRANSIT, BIKE, OR DRIVE THEIR
CAR.
AND BY SIMULTANEOUSLY MAKING CAR
TRAVEL MORE CONVENIENT AND
CHEAPER, THROUGH THE
EXPANSIVE... YOU KNOW, THROUGH
EXPANDING OUR INFRASTRUCTURE, WE
ARE PUTTING THAT DECISION...
YOU'RE SAYING THAT WE CAN MAKE
BOTH GOODS CHEAPER AT THE SAME
TIME, BOTH CAR TRAVEL AND PUBLIC
TRANSIT AND THAT WON'T ACTUALLY
SHIFT ANY DRIVERS...

The caption changes to "For more on this story visit: tvo.org/theagenda."

Todd says IN ONTARIO WE'RE ALREADY
SPENDING TWICE AS MUCH ON
TRANSIT AS WE ARE ON HIGHWAYS.
THAT MIGHT BE A REASONABLE
RATIO.
LET'S TALK ABOUT THE REAL LIVES
OF ONTARIANS.
THE OPPORTUNITY COSTS OF NOT
HAVING THIS HIGHWAY MEANS THAT
JOB OFFERS ARE BEING DECLINED
BECAUSE TALENTED PEOPLE THINK
THAT THEIR COMMUTE IS GOING TO
BE TOO LENGTHY.

Steve says DO WE KNOW THAT FOR
A FACT?

Todd says WE KNOW THAT FOR A FACT.

The caption changes to "Jane Fogal. Halton Hills Councillor."

Jane is in her sixties, with short, wavy gray hair. She's wearing a blue blazer and a patterned blue scarf.

She says BUT THAT'S A RATIONAL
DECISION TO LIVE CLOSER TO YOUR
WORK.
YOU DON'T HAVE THE GOD-GIVEN
RIGHT TO LIVE... YOU KNOW... to live 50 or 60 kilometres away.

The caption changes to "Todd Lets, @BBOTCEO."

Todd says THE REALITY IS YOU CAN MAKE
MORE MONEY IF YOU TRAVEL MORE
THAN 30 KILOMETRES FROM YOUR
HOME, AND THE REALITY IS THAT
PEOPLE ARE... WE'RE NOT JUST
TALKING ABOUT MUNICIPAL
BOUNDARIES ANYMORE.
WE'RE TALKING ABOUT AN
INNOVATION CORRIDOR, ALL THE WAY
FROM WATERLOO TO TORONTO, AND
THAT'S JUST THE REALITY OF WHAT
TALENTED PEOPLE WANT IN THEIR
LIFESTYLES AND THE
COMPETITIVENESS AT THIS TO HELP
US COMPETE WITH OTHER
JURISDICTIONS LIKE SILICON
VALLEY AND EUROPE.

The clips end and Steve stands in the studio alone.

He says THAT'S JUST SOME OF
WHAT WE COVERED THIS WEEK ON
THE AGENDA.
FOR MORE, INCLUDING THE FULL
CONVERSATIONS, YOU CAN VISIT OUR
WEBSITE, tvo.org, OUR YouTube
CHANNEL AT youtube.com/theagenda
OR OUR TWITTER FEED:
twitter.com/TheAgenda.

Watch: Amazon's Counterfeit Problem; Highway Infrastructure