Transcript: Banning Hate on Facebook | Apr 29, 2019

Steve sits in the studio. He's slim, clean-shaven, in his fifties, with short curly brown hair. He's wearing a gray suit, white shirt, and checked blue tie.

A caption on screen reads "Banning hate of Facebook. @spaikin, @theagenda."

Steve says THE DEADLY TERROR
ATTACK IN CHRISTCHURCH, NEW
ZEALAND, THAT LEFT 50 PEOPLE
DEAD AS IT WAS LIVE-STREAMED ON
FACEBOOK PROMPTED THE SOCIAL
MEDIA COMPANY TO ACT.
IT HAS NOW BANNED WHITE
NATIONALIST AND SEPARATIST
CONTENT WORLD WIDE AND HERE IN
CANADA HAS REMOVED SEVERAL
GROUPS AND INDIVIDUALS.
KEVIN CHAN IS HEAD OF PUBLIC
POLICY FOR FACEBOOK CANADA AND
HE JOINS US NOW ON THE STRUGGLE
TO BALANCE FREEDOM OF EXPRESSION
WHILE CONSTRAINING HATE SPEECH.

Kevin is in his early forties, clean-shaven, with short black hair. He's wearing round black-framed glasses, a black suit and a striped blue shirt.

Steve continues KEVIN, GOOD OF YOU TO COME IN TO TVO TONIGHT.

Kevin says THANK YOU FOR
HAVING ME.

Steve says THANKS VERY MUCH.
THIS BROKE LAST WEEK.
LET'S HIT THIS ON THE HEAD AS WE
START HERE, OKAY?
87 MILLION PEOPLE INCLUDING MORE
THAN 600,000 CANADIANS LIKELY
HAD THEIR PERSONAL INFORMATION
HARVESTED BY THE CONSULTING FIRM
CAMBRIDGE ANALYTICA.
WE REMEMBER THAT.
WITHOUT THEIR CONSENT.
LAST WEEK THE PRIVACY
COMMISSIONER OF CANADA REBUKED
YOU GUYS SAYING YOU BROKE
PRIVACY LAWS AND YOU STILL
AREN'T COMPLYING AND THEY'RE
TAKING YOU TO FEDERAL COURT.
LET'S GET YOU TO RESPOND TO THAT
BEFORE WE GO ANY FURTHER.

The caption changes to "Kevin Chan. Facebook Canada."
Then, it changes again to "Heading to court."

Kevin says SURE.
I THINK, AS YOU'RE SAYING, THIS
IS IN FACT, FROM WHAT WE
UNDERSTAND FROM THE
COMMISSIONER, HE INTENDS TO TAKE
THIS TO FEDERAL COURT.
THAT OBVIOUSLY LIMITS WHAT I CAN
SAY TO YOU AND TO YOUR VIEWERS
TODAY.
BUT I WOULD SAY... WHAT I CAN
SAY IS THAT WE ARE OBVIOUSLY
VERY DISAPPOINTED AT WHERE WE'RE
AT.
I THINK WE HAVE MADE FOR MANY
MONTHS NOW EFFORTS TO TRY TO
COME TO A RESOLUTION.
CLEARLY WE'RE NOT THERE, AND SO
WE ARE, IT WOULD SEEM, GOING TO
HAVE TO GO THROUGH A DIFFERENT
PROCESS FOR THIS.
I THINK IT'S IMPORTANT FOR ME TO
SAY, THOUGH, UP FRONT, THAT WE
ACTUALLY HAVE SPENT SIGNIFICANT
TIME AND ENERGY AND WE'VE DONE A
LOT OF DIFFERENT THINGS, BOTH
SINCE 2014, WHEN WE CHANGED THE
PLATFORM, AND SINCE CAMBRIDGE
ANALYTICA, THE STORY BROKE, TO
MAKE SIGNIFICANT CHANGES ON THE
PLATFORM.
WE CARE DEEPLY ABOUT THE PRIVACY
OF CANADIANS AND OF USERS AROUND
THE WORLD.

Steve says DO YOU ACKNOWLEDGE
THE PRIVACY COMMISSIONER HAS
AUTHORITY OVER YOU IN THIS AREA?

Kevin says ABSOLUTELY, THEY HAVE
AUTHORITY.

The caption changes to "Connect with us: Twitter: @theagenda; Facebook, agendaconnect@tvo.org, Instagram."

Steve says SO YOU... BECAUSE
OBVIOUSLY THERE'S A LOT OF
SPECULATION AS TO WHETHER OR NOT
YOU INTEND TO BE INTERESTED IN
OR PLAY BALL WITH HIS
RECOMMENDATIONS.

Kevin says OH, I THINK, AS I'M TRYING TO
INDICATE, AND I CAN'T SAY MORE
THAN THAT, BUT WE HAVE ACTUALLY
FOR MONTHS BEEN WORKING WITH
THEM AT TRYING TO ARRIVE AT A RESOLUTION.

Steve says OKAY.
YOU HAVE THIS BAN NOW IN PLACE.
HOW IS THIS GOING TO WORK?

The caption changes to "Drawing a line."

Kevin says THE IDEA IS WE SPEND A LOT OF
TIME, ACTUALLY PRIOR TO NEW
ZEALAND AND THE TERRIBLE TRAGEDY
THAT HAPPENED THERE, WE ACTUALLY
SPENT A LOT OF TIME WORKING WITH
EXPERTS ALREADY, GLOBALLY AND IN
CANADA, TO UNDERSTAND WHAT IT
MEANS WHEN SOMEONE SAYS THAT
THEY'RE A WHITE NATIONALIST OR A
WHITE SEPARATIST.
I THINK YOU CAN APPRECIATE THAT
FOR THE LONGEST TIME, WE WANT TO
MAKE SURE THAT WE UNDERSTOOD
THAT THIS WAS ACTUALLY BE
DISTINCT FROM OTHER TYPES OF
NATIONALISM OR OTHER TYPES OF
SEPARATISM.
AND WHAT EXPERTS HAVE SHOWN US,
AND WE'VE KIND OF COME TO THE
END OF OUR POLICY DEVELOPMENT
PROCESS, IS IN FACT A WHITE
NATIONALIST OR A WHITE
SEPARATIST, THAT KIND OF
PERSPECTIVE IS ACTUALLY
INDISTINGUISHABLE FROM WHITE
SUPREMACY.
AND THAT REALIZATION IN WORKING
WITH EXPERTS HAS ALLOWED US NOW
TO MODIFY OUR COMMUNITY
STANDARDS TO INCLUDE THAT AS
PART OF OUR DANGEROUS
INDIVIDUALS AND DANGEROUS
ORGANIZATIONS POLICY, AND SO
FROM NOW ON, WHEN PEOPLE ARE
IDENTIFYING WITH THESE THINGS,
WE WILL REMOVE THOSE KINDS OF
SENTIMENTS EXPRESSED BY PEOPLE
ON THE PLATFORM.

Steve says HOW EXPLICIT DO
THOSE SENTIMENTS HAVE TO BE
EXPRESSED FOR THEM TO BE TAKEN DOWN?

Kevin says I THINK THAT COMES TO THE
QUESTION OF FREEDOM OF
EXPRESSION, AND WE WANT TO
OBVIOUSLY PRESERVE AS MUCH SPACE
AS POSSIBLE FOR PEOPLE TO
EXPRESS THEIR VIEWS, AND SO
THAT'S VERY IMPORTANT.
SO I WOULD SAY TO YOU, WHILE WE
DON'T... WE TEND NOT TO GO INTO
THE OPERATIONAL DETAILS OF HOW
WE THINK ABOUT THESE THINGS, AS
YOU CAN APPRECIATE, PEOPLE MAY
TRY TO WORK AROUND THE SYSTEM OR
GAME THE SYSTEM.
I THINK YOU... PEOPLE SHOULD BE
AWARE THAT WE DO WANT TO STRIKE
THAT APPROPRIATE BALANCE, AND SO
IT CAN'T BE OBVIOUSLY A NET THAT
IS INCREDIBLY WIDE.

Steve says RIGHT.
SO IF... IF FACEBOOK USER JOHN
SMITH, FOR LACK OF A BETTER
NAME, DECIDES TO SAY, "I BELIEVE
IN A WHITE CANADA THAT HAS ONLY
WHITE PEOPLE AND NO PEOPLE OF
COLOUR," PERIOD, FULL STOP, DOES
THAT GET TAKEN DOWN?

Kevin says I DON'T WANT TO GIVE YOU AN
ANSWER THAT I CAN'T BE CERTAIN
OF BECAUSE I'M NOT OBVIOUSLY THE
PERSON WHO ACTUALLY WORKS ON
THESE THINGS, BUT I THINK WHAT
YOU'RE GETTING AT I THINK IS A
YES, THERE'S GOING TO BE
OBVIOUSLY... THERE NEEDS TO BE A
RECOGNITION OF A SPECTRUM OF
SPEECH, AND WHAT WE WANT TO BE
DOING IS PRESERVING AS MUCH
SPACE AS POSSIBLE WHILE DEALING
WITH THE TRULY OBVIOUS AND CLEAR
CASES OF WHITE SEPARATISM AND
WHITE NATIONALISM.

Steve says DID FACEBOOK... THIS
IS NOT A NEW STORY.
THIS KIND OF STUFF HAS BEEN...
AND IN RECENT YEARS IT HAS BEEN
INCREASING IN VOLUME AND IN
TONE.
DID FACEBOOK ACT QUICKLY ENOUGH,
IN YOUR VIEW, TO TACKLE THIS ISSUE?

Kevin says WELL, I MEAN, IT HAS BEEN A
LONGSTANDING CONTENT POLICY OR
LONGSTANDING COMMUNITY STANDARD
THAT THERE'S NO PLACE FOR HATE
ON THE PLATFORM, AND SO IN FACT,
IF WE LOOK AT OTHER REALMS, LIKE
IF THERE ARE TERRORIST
ORGANIZATIONS THAT ARE ON THE
PLATFORM, THAT'S PROHIBITED AND
WE TAKE THAT DOWN.
HARASSMENT, BULLYING, THOSE
SORTS OF THINGS, ARE A VIOLATION
OF OUR COMMUNITY STANDARDS.
IN THIS PARTICULAR... IN THIS
PARTICULAR CASE, WHAT WE WERE
LOOKING AT IS GOING THROUGH A
POLICY DEVELOPMENT PROCESS, IN
CONSULTATION WITH EXPERTS, TO
TRY TO UNDERSTAND, IS THERE A
GAP HERE PERTAINING TO WHITE
NATIONALISM AND WHITE
SEPARATISM?

Steve says IN QUEBEC I'M TOLD
THESE GROUPS ARE STILL OPERATING
ON FACEBOOK.
DO YOU KNOW WHY?

Kevin says I WOULD SAY TO YOU THAT WHEN
WE DO LOOK AT THE PLATFORM, WE
DON'T MAKE DISTINCTIONS BETWEEN
SORT OF DIFFERENT REGIONS OF THE
COUNTRY.
WE WOULD WANT TO BE ABLE TO DO A
THOROUGH ANALYSES ACROSS THE COUNTRY.

Steve says OKAY.
BUT THEY'RE OPERATING IN FRENCH,
OBVIOUSLY.
I MEAN, IS IT POSSIBLE FACEBOOK
IS NOT QUITE AS SHARP IN FRENCH
AS IT IS IN ENGLISH AND
THEREFORE SOME OF THESE THINGS
ARE SNEAKING THROUGH IN QUEBEC
WHEREAS THEY MIGHT NOT IN THE
REST OF THE COUNTRY?

Kevin says NO.
WE ARE A BILINGUAL COMPANY...
WELL, WE'RE MULTILINGUAL, WE
OPERATE IN MANY COUNTRIES IN
DIFFERENT LANGUAGES, FRENCH
OBVIOUSLY BEING ONE OF THEM.
SO THAT CERTAINLY WOULD NOT BE
THE CASE.
I CAN GIVE YOU A BIT MORE
COLOUR.
WE DO WORK WITH EXPERTS IN
CANADA, AND CERTAINLY THESE
EXPERTS DON'T MAKE A DISTINCTION
BETWEEN SOMETHING THAT'S IN ONE
PROVINCE VERSUS ANOTHER.

Steve says FAITH GOLDY IS A
NAME THAT WILL BE KNOWN TO MANY
PEOPLE WATCHING THIS PROGRAM
RIGHT NOW.
SHE RAN FOR MAYOR OF TORONTO IN
THE LAST MUNICIPAL ELECTION LAST
OCTOBER.
I THINK ACTUALLY SHE CAME THIRD
WITH VERY LITTLE PARTICIPATION
IN ANY OF THE ALL CANDIDATES
DEBATES.
BECAUSE IN THE VIEW OF MANY WHO
PUT ON THOSE DEBATES, SHE IS A
WHITE SUPREMACIST WHO UTTERS
HATE SPEECH AND THEREFORE WAS
NOT INCLUDED. HERE'S SOMEONE
NAMED BRANDON AMBROSINO OF
THE GLOBE AND MAIL WRITING ABOUT
YOUR DECISION AT FACEBOOK TO BAN
FAITH GOLDY FROM YOUR PAGES...

A quote appears on screen, under the title "Finding the line on hate." The quote reads "Different people will have different versions of hate. Some gay people, such as myself, might feel uncomfortable when some conservative Muslims talk about homosexuality in degrading terms, and some of us might describe such speech as hateful. Similarly, some of those same Muslims might feel that gay people are being hateful when we condemn heterosexist elements found in their traditions. But are we guilty of hate? What if several of us start a public discussion online; is our hate then organized?"
Quoted from Brandon Ambrosino, The Globe and Mail. April 10, 2019.

Steve says OKAY.
THE CONCERN ABOUT HOW YOU DEFINE
WHAT CONSTITUTES HATE.
CAN YOU SPEAK TO THAT?
HOW DO YOU FIGURE THAT OUT?

The caption changes to "Balancing safety and free expression."

Kevin says WELL, I THINK WE DO HAVE
POLICIES ON THIS.
WE DO TALK ABOUT HOW VERY
IMPORTANTLY IT CAN'T LEAD TO
REAL WORLD HARM, WHICH IS
FUNDAMENTALLY THE BOTTOM LINE
FOR THIS, IS WE WANT TO MAKE
SURE THAT WHAT HAPPENS, THE
DISCOURSE ON OUR PLATFORM,
DOESN'T LEAD TO REAL WORLD HARM.
I THINK BEYOND THAT, AS I
MENTIONED, WE DO WANT TO TALK TO
AND ENGAGE WITH EXPERTS, NOT
JUST IN CANADA BUT AROUND THE
WORLD, TO BETTER REFINE OUR
UNDERSTANDING OF WHAT INDEED
THIS QUESTION OF HATE IS.
I THINK IT'S HELPFUL TO LOOK AT
IT IN KIND OF THREE LAYERS.
SO ONE IS, WHAT IS PROHIBITED IN
THE COUNTRY IN WHICH WE ARE
OPERATING?
SO THERE ARE LAWS IN CANADA IN
PLACE THAT TRY TO GET AT HATE
SPEECH, AND SO CERTAINLY WE
WOULD COMPLY WITH THE LAWS OF
THE LAND.
THE SECOND PIECE IS OUR
COMMUNITY STANDARDS, RIGHT?
SO THE FACT THAT IN FACT HATEFUL
SPEECH IS NOT TOLERATED ON THE
PLATFORM.
AND SO IF THERE'S A VIOLATION OF
OUR COMMUNITY STANDARDS, THEN WE
WILL REMOVE IT.
BUT THEN YOU GET TO THIS KIND OF
THIRD SPACE, WHICH IS THE
BIGGEST SPACE, WHICH IS PEOPLE'S
VOICES AND LEGITIMATE SPEECH,
AND WE DO THINK IT'S IMPORTANT
FOR US TO BE ABLE TO PRESERVE
THAT SPACE AS MUCH AS WE CAN.

Steve says IS IT YOUR VIEW THAT
FAITH GOLDY, HAD SHE BEEN
ALLOWED TO STAY ON FACEBOOK,
WOULD HAVE DONE REAL WORLD HARM?

Kevin says I THINK WHEN WE LOOK AT
REMOVING SPECIFIC INDIVIDUALS
AND SPECIFIC ENTITIES, WE'RE NOT
LOOKING AT SOLELY WHAT IS DONE
ON THE PLATFORM OR WHAT IS SAID
ON THE PLATFORM, WE ACTUALLY DO
A MUCH BROADER COMPREHENSIVE
ANALYSIS ON THE PERSON OR THE
INDIVIDUAL OR THE ORGANIZATION
IN QUESTION, INCLUDING THE
THINGS THAT THEY'RE DOING OFFLINE.

Steve says WHO ULTIMATELY MAKES
THE DECISION TO TAKE, FOR
EXAMPLE, A POLITICAL CANDIDATE
LIKE HER, DOWN?

Kevin says WELL, SO RIGHT NOW WE DO HAVE
SOMETHING CALLED A CONTENT
STANDARDS FORM.
IT MEETS EVERY FEW WEEKS.
WHERE PEOPLE FROM VARIOUS PARTS
OF FACEBOOK COME TOGETHER AND WE
ACTUALLY TRY TO MAKE SOME
DECISIONS ON THESE SORTS OF
THINGS.
I THINK WHAT WE RECOGNIZE AS THE
PLATFORM HAS GROWN AND AS YOU'RE
POINTING OUT THAT THESE ISSUES
ARE INCREASINGLY CHALLENGING, WE
THINK IT'S PROBABLY NOT THE
RIGHT THING FOR FACEBOOK TO BE
MAKING ALL OF THESE DECISIONS,
AND WE DO WANT TO BE ABLE TO, BY
THE END OF THIS YEAR, ACTUALLY
TURN OVER SOME OF THIS VERY
IMPORTANT AND HEAVY
RESPONSIBILITY TO AN EXTERNAL
OVERSIGHT BOARD.
MARK ZUCKERBERG ANNOUNCED AT THE
END OF LAST YEAR WE INTEND TO
HAVE IT UP AND RUNNING BY THE
END OF THIS YEAR, AND THE IDEA
THAT WE WOULD HAVE A PANEL OF
IMMINENT GLOBAL THINKERS AND
LEADERS WHO WOULD BE ON THIS
PANEL, AND THEY WOULD BE THE
ONES THAT ACTUALLY WILL MAKE
THESE KINDS OF DECISIONS ON
GOVERNING SPEECH ON FACEBOOK,
DECIDING WHAT STAYS UP AND WHAT
GOES DOWN.

The caption changes to "Independent oversight."

Steve says THIS IS ONE OVERSIGHT BOARD FOR THE ENTIRE WORLD?

Kevin says IT WOULD BE... SO WE HAVE A
CONSULTATION PROCESS OPEN RIGHT
NOW AND WE WELCOME PEOPLE'S
INPUT, NOT JUST EXPERTS AND
PEOPLE WHO ARE SORT OF SEIZED
WITH THE ISSUE BECAUSE OF THEIR
WORK, BUT ALSO FROM REGULAR
USERS AND REGULAR PEOPLE.
BUT WHAT WE'RE LOOKING AT IS
TRYING TO FIND SOMETHING THAT
DOES STRIKE THAT RIGHT BALANCE
BETWEEN A GLOBAL BODY AND ALSO
THAT CAN ACCOMMODATE THE LOCAL
NUANCES IN EACH COUNTRY, AND
THAT IS INDEED ONE OF THE
QUESTIONS.
ONE OF THE QUESTIONS WE HAVE OUT
FOR CONSULTATION IS: WHAT'S THE
RIGHT ARCHITECTURE, WHAT'S THE
RIGHT DESIGN FOR THIS GLOBAL
BOARD SO THAT WE CAN HAVE A SET
OF GLOBAL STANDARDS, AND YET BE
ABLE TO REFLECT LOCAL REALITIES.

Steve says THAT SOUNDS LIKE A
VERY TALL ORDER BECAUSE
OBVIOUSLY COMMUNITY STANDARDS IN
DOWNTOWN TORONTO WOULD BE
DIFFERENT FROM COMMUNITY
STANDARDS IN BIRMINGHAM,
ALABAMA, NOT TO MENTION NAIROBI,
KENYA.
HOW DO YOU GET ONE GROUP OF
PEOPLE WORLD WIDE WHO COULD
REALLY FEEL THE SENSITIVITY AND
THE NUANCES OF ALL OF THOSE
DIFFERENT EXAMPLES?

Kevin says I THINK THAT'S A VERY GOOD
QUESTION.
AND THAT'S A QUESTION WE HAVE
OUT TO PEOPLE.
I THINK THE THING TO REMEMBER IS
THAT RIGHT NOW THE CHALLENGE,
AND I THINK THE CRITICISM IS
FAIR OF FACEBOOK.
RIGHT NOW WE'RE THE ONES SEIZED
WITH THAT.
AND THAT DOESN'T SEEM TENABLE
FOR US IN THE LONG RUN.
WE NEED TO FIGURE OUT, IS THERE
SOMETHING WE CAN DO TO CREATE A
BROADER INDEPENDENT BODY THAT IS
GOING TO BE TRANSPARENT IN HOW
IT ARRIVED AT CERTAIN DECISIONS,
THAT WOULD BE ABLE TO PRESUMABLY
PUBLISH THESE DECISIONS, AND
POTENTIALLY BIND FACEBOOK TO
THESE DECISIONS.
THESE THINGS I'VE JUST TALKED
ABOUT ARE ALL OPEN QUESTIONS
THAT WE HAVE OUT THERE RIGHT NOW
FOR CONSULTATION.
WE ARE DOING ALSO CONSULTATIONS
WITH EXPERTS AROUND THE WORLD,
INCLUDING IN CANADA, ON THESE
VERY QUESTIONS BECAUSE WE
RECOGNIZE THAT THESE ARE VERY
CHALLENGING THINGS.
I THINK THEY'RE ALSO VERY
AMBITIOUS THINGS.
BUT WE THINK THAT, TO BE QUITE
FRANK, FACEBOOK DOING ALL OF
THIS WORK I DON'T THINK IS GOING
TO SIT WELL WITH US OVER TIME.
I ALSO DON'T THINK IT SITS WELL
WITH MANY PEOPLE.

Steve says PEOPLE MY AGE
UNDERSTAND BROADCASTING TO BE
DONE BY NBC, CNN, CBC, TVO, WE
HAVE A SENSE OF WHAT A
BROADCASTER IS.
I APPRECIATE I'M NOT A MILLENNIAL.
DOES FACEBOOK CONSIDER ITSELF A BROADCASTER?

Kevin says SO WE ARE A PLATFORM.
WE ARE... I THINK IT'S FAIR TO
SAY A NEW KIND OF PLATFORM.
BUT WHAT WE GIVE RISE TO IS
ACTUALLY PEOPLE'S VOICES.
SO WE HAVE 24 MILLION CANADIANS
ON FACEBOOK.
WE HAVE OVER 2 BILLION PEOPLE ON
THE PLATFORM AROUND THE WORLD.
AND IF YOU LOOK AT THE CONTENT
THAT'S ON FACEBOOK, THE VAST
MAJORITY, SOMETHING ALONG THE
SCALE OF 96 percent OF CONTENT ON
FACEBOOK IS ACTUALLY
USER-GENERATED CONTENT.
IT'S PEOPLE'S VOICES.
AND SO IT'S VERY IMPORTANT I
THINK TO UNDERSTAND THAT WHEN WE
TALK ABOUT THE CHALLENGE OF
GOVERNING CONTENT ON FACEBOOK,
IT'S ACTUALLY MORE AKIN TO, HOW
DO WE GOVERN SPEECH?

Steve says I ASK THE QUESTION
OBVIOUSLY BECAUSE, YOU KNOW, IF
YOU ARE A BROADCASTER, YOU COME
UNDER DIFFERENT REGULATIONS THAN
IF YOU'RE JUST A SOCIAL MEDIA
PLATFORM.
GIVEN THE SIZE OF YOUR AUDIENCE
AND GIVEN OBVIOUSLY THAT VIDEO
IS TRANSMITTED WORLD WIDE ON
YOUR PLATFORM, YOU OBVIOUSLY
HAVE MANY QUALITIES OF A
BROADCASTER.
SO DO YOU SEE YOURSELF THAT WAY?

Kevin says I WOULD SAY NO.
I MEAN, I THINK ACTUALLY THERE
ARE SOME VERY INTERESTING
ACADEMIC PAPERS AND THOUGHT
LEADERSHIP DONE ON THIS THAT
SHOWS THAT IN FACT THE
INTERNET... THERE'S JUST ALMOST
NO WEBSITE NOW THAT DOESN'T HAVE
SOME AUDIO-VIDEO CAPABILITY,
INCLUDING YOUR WEBSITE.

Steve says YUP.

Kevin says INCLUDING THE GLOBE AND
MAIL'S WEBSITE.
INCLUDING SOMEONE'S PERSONAL
PAGE.
INCLUDING YOUR ABILITY TO LIVE
STREAM STUFF ON YOUR OWN, ON ANY
PLATFORM.
SO I THINK THE QUESTION BECOMES:
IS THE INTERNET SOMETHING
DIFFERENT?
THERE ARE PLATFORMS ONLINE.
YOU CAN CHOOSE TO DO THINGS THAT
ARE AUDIO-VIDEO.
BUT YOU CAN ALSO POST THINGS,
JUST TEXT.
YOU CAN HAVE YOUR VOICE HEARD.
AND SO I THINK IN SOME WAYS I
WOULD SAY THIS QUESTION OF HOW
DO YOU GOVERN CONTENT AND SPEECH
ONLINE IS A MUCH MORE
CHALLENGING ONE.

Steve says NO QUESTION ABOUT THAT.
IT'S EXTREMELY CHALLENGING
BECAUSE OBVIOUSLY, WHILE YOU CAN
BROADCAST, YOU'RE NOT A
BROADCASTER LIKE THIS PLACE IS A
BROADCASTER OR CTV OR CBC, FOR
EXAMPLE.
BUT I WAS INTERESTED WHEN NOT
TOO LONG AGO, MARK ZUCKERBERG,
YOUR HEAD AND FOUNDER, SAID HE
WAS OPEN TO HAVING GOVERNMENT
REGULATE FACEBOOK.

Kevin says SURE.

Steve says AND THAT IS A VERY
DIFFERENT MESSAGE OBVIOUSLY FROM
WHAT THE COMPANY HAS BEEN
PUTTING OUT FOR ALL OF ITS PAST
HISTORY.
CAN YOU GIVE US JUST IN OUR LAST
COUPLE OF MINUTES HERE, CAN YOU
GIVE US SOME INSIGHT INTO WHY
THE COMPANY HAS HAD A CHANGE OF
HEART ON THAT ISSUE?

The caption changes to "The government steps in."

Kevin says WELL, I THINK IT KIND OF
COMES FROM THE SAME SPACE OF WHY
WE'RE TALKING ABOUT CREATING
INDEPENDENT OVERSIGHT BOARD.
I THINK WE RECOGNIZE THAT AS THE
PLATFORM HAS GROWN, AND NOW WE
HAVE OVER 2 BILLION PEOPLE, AS I
SAID BEFORE, AROUND THE WORLD,
IT IS NOT SOMETHING THAT I THINK
WE SHOULD BE DOING IN TERMS OF
DECIDING ALL THESE... MAKING
DECISIONS ON ALL THESE REALMS,
AND IT'S PROBABLY NOT A GOOD
IDEA FOR THERE NOT TO BE
BASELINE RULES.
SO IN FACT WHAT OUR CEO HAS
CALLED FOR IS BASELINE
REGULATIONS ON CONTENT, ON
PRIVACY, ON ELECTIONS,
ESPECIALLY POLITICAL AD
TRANSPARENCY, AS WELL AS ON DATA
PORTABILITY.
WE THINK THAT THESE FOUR THINGS
ARE ACTUALLY HUGELY IMPORTANT TO
THE FUTURE OF THE INTERNET, AND
WE WOULD WELCOME BASELINE
STANDARDS ON THIS.

The caption changes to "Producer: Katie O'Connor, @KA_OConnor."

Steve says OKAY. KEVIN, THANK YOU
FOR THIS TONIGHT.
WE'RE NOT FINISHED WITH YOU YET
BECAUSE WE SHOULD SAY THIS IS
JUST THE FIRST OF TWO
CONVERSATIONS THAT WE'RE GOING
TO HAVE WITH KEVIN CHAN.
WE WILL SEE HIM AGAIN TOMORROW
FOR MORE ON WHAT FACEBOOK CANADA
IS DOING TO COMBAT FAKE NEWS IN
THE LEADUP TO THE FEDERAL
ELECTION LATER THIS YEAR.
SO THANKS, KEVIN, AND SEE YOU
AGAIN TOMORROW.

The caption changes to "tvo.org/theagenda; agendaconnect@tvo.org."

Kevin says THANK YOU FOR HAVING ME.

Watch: Banning Hate on Facebook