Transcript: Ontario Hubs: Our Changing Libraries | Oct 20, 2017

Steve sits in the studio. He's slim, clean-shaven, in his fifties, with short curly brown hair. He's wearing a gray suit, pale peach shirt, and checked blue tie.

A caption on screen reads "Ontario Hubs: Our changing libraries. @spaikin, @theagenda."

Steve says FROM 3D PRINTERS TO
MENTAL HEALTH SERVICES, PUBLIC
LIBRARIES ACROSS THE PROVINCE
ARE A LONG WAY FROM SIMPLY BEING
REPOSITORIES FOR BOOKS AND
ARCHIVES.
AND THAT'S TRUE IN DIFFERENT
WAYS IN DIFFERENT PARTS OF THE
PROVINCE.
SO FOR THIS WEEK'S ONTARIO HUBS
CHECK-IN, WE'RE CHECKING-OUT THE
CHANGING ROLE OF LIBRARIES.
TO DO THAT, WE'RE JOINED BY:
IN ST. THOMAS IN ELGIN COUNTY,
ONTARIO VIA SKYPE:
BRIAN MASSCHAELE, DIRECTOR OF
COMMUNITY AND CULTURAL SERVICES
AND CEO FOR THE ELGIN COUNTY LIBRARY.

An animated slate reads "Ontario Hubs." Then, Brian appears on screen.
He's in his forties, clean-shaven, with gelled black hair. He's wearing a gray suit, checkered shirt, and spotted tie.

Steve continues AND IN OUR STUDIO AT WESTERN
UNIVERSITY IN LONDON, ONTARIO:
CAROLYN DOYLE, COORDINATOR OF
ADULT SERVICES, LONDON PUBLIC
LIBRARY.

Carolyn is in her late forties, with brown hair in a bob. She's wearing glasses, a black cardigan and a black shirt.

Steve continues AND HERE IN THE PROVINCIAL
CAPITAL:
VICKERY BOWLES, CITY LIBRARIAN
WITH THE TORONTO PUBLIC LIBRARY.

Vickery is in her fifties, with short blond hair. She's wearing an animal print blouse and a red stone necklace.

Steve continues IT'S NICE TO YOU HAVE HERE IN
OUR TORONTO STUDIO AND TO BRIAN
AND CAROLYN, POINTS BEYOND, GOOD
TO HAVE YOU ON THE PROGRAM AS
WELL.
THREE DIFFERENT LIBRARIES IN
THREE DIFFERENT PARTS OF THE
PROVINCE.
ON THE CHANCE THERE IS SOMEBODY
WATCHING WHO HAS NEVER STEPPED
FOOT IN ANY OF YOUR BRANCHES
ANYWHERE, LET'S START WITH THIS:
VICKERY, WHAT DO WE NEED TO KNOW
ABOUT THE TORONTO PUBLIC LIBRARY
SYSTEM?

Vickery says TORONTO
PUBLIC LIBRARY IS THE BUSIEST
PUBLIC LIBRARY SYSTEM IN THE WORLD.

Steve says IN THE WORLD?

The caption changes to "Vickery Bowles. Toronto Public Library."
Then, it changes again to "In every community."

Vickery says IN THE WORLD.
LAST YEAR WE HAD 18 MILLION
PEOPLE VISIT OUR BRANCHES.
WE HAVE 100 BRANCHES.
WE HAD 34 MILLION VISITS TO OUR
WEBSITE.
AND WE HAD 32 MILLION ITEMS
BORROWED FROM OUR COLLECTION.

Steve says WHEN YOU ADD ALL
THOSE THINGS UP TOGETHER, IT
MAKES IT THE BUSIEST THING IN
THE WORLD?

Vickery says YES.

Steve says MORE THAN NEW YORK?
MORE THAN LONDON?

Vickery says YES, WE ARE, ON A PER CAPITA
AND PER VISIT AND PERUSE BASIS,
WE ARE THE BUSIEST.

Steve says YOU ARE NUMBER ONE.

Vickery says YES.

Steve says CAROLYN, HOW ABOUT YOU?
WHAT DO WE NEED TO KNOW ABOUT
YOUR SYSTEM?

The caption changes to "Carolyn Doyle. London Public Library."

Carolyn says AT OUR
PUBLIC LIBRARY WE'RE FORTUNATE
TO HAVE 16 BRANCHES LIBRARIES
ACROSS OUR CITY, ALL CENTERED IN
A NUMBER OF DIVERSE
NEIGHBOURHOODS.
IN ADDITION, WE HAVE A CENTRAL
LIBRARY DOWNTOWN THAT SERVES AN
IMPORTANT ROLE IN MEETING THE
NEEDS OF OUR DOWNTOWN COMMUNITY
WHICH IS CURRENTLY BEING
REVITALIZED.
AND LAST YEAR WE HAD 2.5 MILLION
VISITS TO OUR LOCATIONS.

Steve says LET'S GO ON TO BRIAN.
BRIAN, WHAT WOULD YOU TELL US
ABOUT THE SYSTEM IN ELGIN COUNTY?

The caption changes to "Brian Masschaele. Elgin County Library."

Brian says WELL, WE
ARE A SYSTEM OF TEN BRANCHES
ALONG THE SHORES OF LAKE ERIE,
DUE SOUTH OF LONDON.
OUR FACILITIES RANGE ANYWHERE
FROM A BRANCH AS SMALL AS 800
SQUARE FEET UP TO 5,000 SQUARE
FEET.
WE SERVE LARGELY A RURAL AND
SMALL TOWN POPULATION, 50,000
PEOPLE, AND WE CIRCULATE 245,000
ITEMS A YEAR, 13,000 OF OUR
RESIDENTS ARE ACTIVE
CARDHOLDERS, AND I WOULD
CHALLENGE MY COLLEAGUES AND
ANYWHERE ELSE IN ONTARIO TO SAY
I THINK WE HAVE THE PRETTIEST
VIEW FROM ANY LIBRARY IN ONTARIO
WHICH LOOKS OUT OVER THE HARBOUR
AT LAKE ERIE.

A map pops up briefly showing the location of Elgin County, on the lakeshore south of London.

Steve says WE'RE NOT GOING TO
FIGHT YOU ON THAT ONE, THAT'S OKAY.
LET ME READ SOMETHING THAT MARY
BAXTER IN SOUTHWESTERN ONTARIO,
SHE WROTE THIS IN A PIECE THAT
PEOPLE CAN READ ON TVO.org.
MARY WRITES...

A screenshot from the TVO website pops up showing an article. It reads "tvo.org/current-affairs, Ontario Hubs, On the ground analysis of regional issues. Southwestern. Libraries are providing more services than ever, so why aren't we funding them? By Mary Baxter."

Then, a quote appears. It reads "Not all that long ago, the public library was viewed primarily as a destination for bookworms. In recent years, however, libraries have expanded their scope: they're now meeting needs –both technological and social- that are not being met anywhere else in society. 'It's a broadening of focus that emphasizes the interests and need of all those in the community, but in particular marginalized community members,' says Heather Hill, a professor in the faculty of information and media sciences at Western University."

Steve says LET'S FOCUS ON THE
SOCIAL ASPECT SINCE WE ALL AGREE
IT'S NOT JUST BOOKS AND ARCHIVES
ANYMORE.
VICKERY, HOW DO YOU SEE THESE
THINGS REFERRED TO IN MARY'S
PIECE PLAYING OUT IN THE TORONTO SYSTEM?

The caption changes to "A place for everyone."

Vickery says WELL, IT'S
PLAYS OUT IN A NUMBER OF
DIFFERENT WAYS, AND CERTAINLY
FOR NEWCOMERS, THE PUBLIC
LIBRARY IS THE FIRST STOP FOR
MANY PEOPLE WHO COME TO TORONTO
FROM A DIFFERENT COUNTRY.

Steve says IS THAT BECAUSE IT'S FREE?

Vickery says YES, IT IS BECAUSE IT'S FREE.
IT'S BECAUSE WE HAVE INTERNET
ACCESS, WE PROVIDE HOUSING AND
EDUCATIONAL INFORMATION SKILLS
DEVELOPMENT.
THEY LEARN ABOUT CANADA.
THEIR CHILDREN HAVE ACCESS TO
STORY TIMES AND OTHER MATERIALS.
BUT THE OTHER IMPORTANT PART OF
THIS IS, WE PROVIDE MATERIALS IN
40 DIFFERENT LANGUAGES, AND THIS
IS ONLINE AS WELL AS IN PHYSICAL
FORM.
AND PEOPLE CAN STAY CONNECTED TO
THEIR HOME COUNTRY, I THINK
WHICH IS REALLY IMPORTANT, AND
THEY CAN ALSO READ MATERIALS IN
THEIR HOME LANGUAGE, AND I ALSO
THINK THAT'S IMPORTANT.
I OFTEN THINK IF I WENT TO
ANOTHER COUNTRY AND I COULDN'T
FIND ANYTHING TO READ IN
ENGLISH, I WOULD FEEL MUCH MORE
FOREIGN IN THAT COUNTRY.
THIS IS A WAY FOR PEOPLE TO
SETTLE IN TORONTO AND FEEL AT
HOME.
IN FACT WE HAVE SETTLEMENT
WORKERS IN MANY OF OUR BRANCHES.
THEY WEREN'T LIBRARY STAFF.
WE HAVE A TRIPARTITE
ARRANGEMENT.
AND IT'S A ONE-STOP PLACE FOR
NEWCOMERS TO COME.

Steve says SO LIBRARIES BECOME
KIND OF THE ENTRE POINT FOR A
LOT OF NEW CANADIANS, A
COMMUNITY HUB, IF YOU LIKE.

Vickery says IT HELPS THEM ACHIEVE
CITIZENSHIP AS WELL.

Steve says CAROLYN, THE LONDON
PUBLIC LIBRARY, I GATHER, HAS
STARTED HAVING MENTAL HEALTH
WORKERS ON HAND AT THE CENTRAL
BRANCH.
HOW COME?

Carolyn says THAT'S RIGHT.
WELL, WE'VE ALWAYS DONE OUR BEST
TO MEET PEOPLE AT THEIR POINT OF
NEED, AND WE... ONE WAY WE DO
THIS IS THROUGH WORKING WITH
COMMUNITY PARTNERS AND
COLLABORATING TO MEET COMMUNITY
NEEDS.
SO OUT OF THIS, WE HAD A SERIES
OF PROGRAMS AND WORKSHOPS THAT
WERE REALLY SUCCESSFUL WITH CMHA
AND THEY SAW THE LIBRARY AS
BEING A SAFE, WELCOMING, AND
INCLUSIVE PLACE FOR PEOPLE TO
GATHER.
AND THEIR GOAL WAS TO TAKE SOME
OF THEIR MENTAL HEALTH SERVICES
OUT INTO THE COMMUNITY AND TO
PROVIDE SOME MORE INDIVIDUALIZED
SUPPORT.
I THOUGHT WHAT COULD BE A BETTER
PLACE THAN DOING THAT WITHIN A
PUBLIC LIBRARY SPACE.
SO THEY PITCHED THE IDEA TO US.
WE LOVED IT.
IT'S HAD GREAT SUCCESS.
AND WE REALLY ARE HAVING AT THE
CENTRAL LIBRARY AND HOPING TO
MOVE IT OUT TO OTHER LOCATIONS
WHO MIGHT HAVE SIMILAR NEEDS.

Steve says YOU SAY IT'S HAD
GREAT SUCCESS.
HOW ARE YOU DEFINING SUCCESS?

Carolyn says WELL, BEFORE THEY EVEN PUT UP
A SIGN OR HAD ANY KIND OF A
MEDIA LAUNCH, THEY'RE POSITIONED
AT THE TOP OF OUR STAIRS ON THE
SECOND FLOOR, WITH A DESK THAT
JUST SAYS "WELCOME.
WE'RE HERE TO CHAT."
AND THE FIRST DAY THEY HAD MORE
THAN 15 PEOPLE THAT JUST CAME
RIGHT UP TO THEM AND ENGAGED
WITH THEM IN CONVERSATIONS AND
EXPRESSED THEIR NEEDS ABOUT HOW
TO NAVIGATE DIFFERENT SOCIAL
SERVICES, WHERE TO ACCESS PLACES
THAT COULD GIVE THEM ASSISTANCE.
SOME OF THEM WERE JUST LOOKING
FOR SOMEONE TO HAVE A CHAT AND
TO GIVE THEM SOME ADDITIONAL
SUPPORT AND GUIDANCE, AND THAT'S
JUST CONTINUED AND THE DEMAND
HAS GROWN EVERY DAY.

Steve says GOTCHA.
BRIAN, HOW ABOUT YOU IN ELGIN COUNTY?
WHAT KINDS OF SOCIAL SERVICES
ARE YOU OFFERING?

Brian says STEVE FOR
US IT'S MORE ON A BROADER LEVEL
THAT WE'RE JUST PROVIDING
COMMUNITY SPACE.
IF YOU REALLY LOOK AT A LOT OF
PRESSURES FACING RURAL ONTARIO
RIGHT NOW, YOU LOOK AT COMMUNITY
HALLS AND SERVICE CLUBS AND
PLACES THAT PEOPLE REALLY
TRADITIONALLY GATHERED, THOSE
PLACES ARE REALLY NOT THERE
ANYMORE, OR AT LEAST NOT THE
LEVEL THEY USED TO BE.
YET THE LIBRARY IS THERE AS THAT
COMMUNITY SPACE.
REALLY WHAT WE'RE SEEING IN
TERMS OF HOW WE'RE ADAPTING TO
THE NEEDS OF THE COMMUNITY IS
VERY MUCH ON THE PROGRAMMING
SIDE AND BEING THAT FREE AND
OPEN COMMUNITY SPACE AND
RESPONDING TO WHAT OUR RURAL
RESIDENTS NEED IN TERMS OF A
PLACE THEY CAN GO TO MEET THEIR
TECHNOLOGY NEEDS AND ALSO JUST
TO GATHER IN A PLACE THAT IS
FREE AND OPEN.

Steve says DO YOU, VICKERY,
HAVE PATRONS AT THE LIBRARY OR
CLIENTS, IS THAT WHAT YOU CALL THEM?
CLIENTS?

Vickery says CUSTOMERS.

Steve says DO YOU HAVE
CUSTOMERS WHO COME TO YOU AND
SAY, LOOK, YOU KNOW, I JUST WANT
TO COME IN HERE AND GET A BOOK.
I DON'T WANT TO HAVE TO DEAL
WITH ALL THE SOCIAL SERVICES
YOU'RE OFFERING, I DON'T WANT TO
HAVE TO DEAL WITH TROUBLED
PEOPLE, ALL THIS KIND OF STUFF,
I JUST WANT TO COME TO THE
LIBRARY AND GET A BOOK.
DO YOU GET THAT?

The caption changes to "Vickery Bowles, @vbowlestpl."

Vickery says PEOPLE CAN COME TO THE
LIBRARY AND GET A BOOK.
THAT'S THE THING ABOUT THE
PUBLIC LIBRARY, WE HAVE A
DIVERSITY OF INFORMATION AND
RESOURCES FOR PEOPLE, REGARDLESS
OF YOUR CULTURAL BACKGROUND,
SOCIOECONOMIC STATUS, AND SO THE
PUBLIC LIBRARY IS THERE TO SERVE
THE NEEDS OF THE COMMUNITY, AND
I THINK PEOPLE UNDERSTAND THAT.

The caption changes to "Connect with us: @theagenda, TVO.org, Facebook, YouTube, Periscope, Instagram."

Steve says SO NO COMPLAINTS
THEN FROM...

Vickery says NO, NOT AT ALL.

Steve says... PEOPLE WHO MAY
PREFER THE LIBRARY THE WAY IT
WAS BACK IN THE DAY?

Vickery says NO, NOT AT ALL.
WE'RE VERY... INCREASINGLY WE
TRY TO ZONE DIFFERENT AREAS OF
THE LIBRARY FOR PARTICULAR USES
AND SPACES, SO IF THERE'S A
QUIET AREA THAT PEOPLE WANT TO
STUDY, WE MAKE SURE THAT SPACE
IS AVAILABLE FOR THEM.
AND THEN THE MORE COLLABORATIVE,
LIVELIER AREAS OF THE LIBRARY,
WE MAKE SURE THOSE AREAS ARE IN
DIFFERENT PARTS OF THE LIBRARY,
INCLUDING THE NEWCOMER SERVICES
OR WHATEVER SOCIAL SERVICES
WE'RE OFFERING WITH PUBLIC
HEALTH OR WHATEVER.

Steve says BRIAN, I SHOULD ASK
YOU THIS TOO, FOLLOWING UP,
VICKERY MENTIONED QUIET AREAS.
THERE ARE TWO SCHOOLS OF THOUGHT
ON THIS: SOME PEOPLE WANT
LIBRARIES TO BE NICE AND QUIET
AND NOBODY TO MAKE A PEEP AND
OTHERS LIKE A BIT OF ACTIVITY
AND A BIT OF A SENSE THAT
THERE'S STUFF HAPPENING THERE.
HOW DO YOU PLAY IT?

The caption changes to "Brian Masschaele, @brianmasschaele."

Brian says YOU KNOW,
FOR US OUR LIBRARIES ARE SMALL
ENOUGH WHERE EVERYTHING IS
HAPPENING TOGETHER ALL THE TIME.
SO THERE IS ALWAYS A LEVEL OF
ACTIVITY, AND THAT CAN BE THE
KIDS COMING HOME FROM SCHOOL
USING THE COMPUTERS BECAUSE THEY
HAVE HIGH SPEED THAT MAY NOT BE
AVAILABLE TO THEM AT HOME OR A
PROGRAM WHERE WE DON'T HAVE A
SEPARATE MEETING ROOM SO THAT'S
HAPPENING IN THE MIDDLE OF THE
SPACE.
BY ITS NATURE IT'S ALWAYS BEEN
VERY DYNAMIC IN A SMALLER
LIBRARY CONTEXT.
I THINK OUR PATRONS ARE QUITE
FINE WITH THAT.
WE DO HAVE PRIVATE STUDY AREAS
AND THAT KIND OF THING.
FOR THE MOST PART, WE ARE A VERY
INTERACTIVE SPACE, ALWAYS HAVE.

The caption changes to "Subscribe to The Agenda Podcasts: tvo.org/theagenda."

Steve says CAROLYN, LET ME
FOLLOW UP WITH YOU IN THIS REGARD.
THERE'S I GUESS SOMEBODY WHO IS
WELL UP ON LIBRARY TECHNOLOGY
NAMED JOAN FRYE WILLIAMS,
LIBRARY AFICIONADO FROM THE
STATES, WHO SAYS LIBRARIES ARE
NO LONGER PLACES YOU GET STUFF
BUT THEY'RE PLACES WHERE YOU DO
STUFF.
HOW IS THAT THE CASE IN YOUR
SITUATION?

Carolyn says IT'S VERY
MUCH THE CASE.
WE'RE BRINGING UP MORE GATHERING
SPACES AND OPEN SPACES WITHIN
OUR LOCATIONS FOR PEOPLE TO COME
IN AND INTERACT BECAUSE I THINK
THAT THAT'S ONE OF THE PARADOXES
OF THIS NEW WORLD IS EVERYBODY'S
CONNECTED, AND YET WE HAVE A LOT
OF PEOPLE COMING TO US AND
SAYING THAT THEY'RE FEELING
ISOLATED AND THEY WANT TO FEEL
SOME CONNECTION WITH THEIR
COMMUNITY.
WE'RE PROVIDING SOME OPEN-ENDED
ACTIVITIES WITHIN OUR SPACES FOR
THEM TO ENGAGE IN.

Steve says LET ME FOLLOW UP ON
TECHNOLOGY BECAUSE VICKERY HAS
SUGGESTED TORONTO, OF COURSE, IS
STEEPED IN TECHNOLOGY.
THEY HAVE A LOT OF STUFF GOING
ON THERE.
HOW ABOUT IN MORE RURAL PARTS OF
THE PROVINCE?
WHAT TECHNOLOGICAL SERVICES DO
YOU HAVE TODAY THAT YOU MIGHT
NOT HAVE HAD 10 YEARS AGO?

The caption changes to "Card catalogues no more."

Brian says CERTAINLY
A BIG ONE FOR US, STEVE, IS
WIRELESS.
THERE ARE VERY FEW OPTIONS FOR
HIGH SPEED IN RURAL COMMUNITIES.
I THINK THAT'S ONE OF THE THINGS
THAT MAYBE OUR URBAN
COUNTERPARTS ARE NOT AWARE OF IS
THAT WE STILL DON'T HAVE HIGH
SPEED.
WE HAVE LOTS OF FOLKS STILL ON
DIAL-UP.
THEY'RE COMING TO THE LIBRARY TO
USE OUR SERVICES, INCLUDING THE
FACT THAT WE HAVE HIGH SPEED,
WHICH IS NOW CRITICAL IN SO MANY
WAYS FOR TODAY'S ECONOMY.
SO WE'RE FULFILLING THAT NEED
AND EVEN WITH SOMETHING LIKE
WIRELESS, I MEAN, WE'RE THE ONLY
GAME IN TOWN WHEN IT COMES TO
EXTENDED SERVICES.
WE DON'T HAVE A COFFEE SHOP DOWN
THE ROAD PROVIDING THIS.
THE LIBRARY IS DRIVING A LOT OF
THAT.

Steve says THAT IS SOMETHING
FOLKS IN THE BIG CITIES PROBABLY
DO NOT APPRECIATE.
GLAD TO HEAR THAT.
CAROLYN, HOW ABOUT YOU IN TERMS
OF TECHNOLOGY YOU OFFER NOW THAT
YOU MIGHT NOT HAVE OFFERED 10
YEARS AGO?

Carolyn says OUR PUBLIC
COMPUTERS ARE IN CONSTANT USE,
AS IS OUR WIRELESS.
IT CONTINUES... THE NEED FOR
THAT CONTINUES TO GROW.
PEOPLE BRING IN THEIR OWN MOBILE
DEVICES THAT MAY NOT HAVE THE...
BUT MAY NOT HAVE THE FINANCIAL
MEANS, SIMILAR TO WHAT BRIAN
SAID, TO HAVE THAT CONNECTION AT
HOME AND RELY ON THAT IN OUR SPACES.

Steve says THERE'S AN
ASSUMPTION, VICKERY, THAT WE
DON'T NEED THAT AT OUR TORONTO
PUBLIC LIBRARIES BECAUSE
EVERYBODY HAS GOT, YOU KNOW,
SUPER FAST INTERNET WHERE THEY LIVE.
YOU'RE SHAKING YOUR HEAD ALREADY.

Vickery says THAT'S NOT
THE CASE AT ALL.

Steve says THERE'S STILL A NEED
IN TORONTO FOR THAT?

Vickery says ABSOLUTELY.
WE HAVE CHILDREN WHEN WE CLOSE
AT 8:30 WILL PLEAD WITH OUR
STAFF NOT TO CLOSE THE BRANCH
BECAUSE THEY DON'T HAVE WI-FI AT
HOME AND THEY CAN'T FINISH THEIR
HOMEWORK.

Steve says WHEN THEY MAKE THAT
PLEA, WHAT DO YOU DO?

Vickery says WHAT WE'VE DONE IS TURNED ON
OUR WI-FI SO IT'S ON 24-7.
SO WHEN WE CLOSE, PEOPLE DO HAVE
ACCESS JUST OUTSIDE OF OUR
BRANCHES AS WELL.
SO IT'S NOT A GREAT SOLUTION,
BUT IT IS A PART OF A SOLUTION.
WE ALSO HAVE WI-FI HOT SPOT
LENDING.
SO WE LEND WI-FI HOT SPOT
DEVICES TO FAMILIES IN NEED, AND
THOSE ARE AVAILABLE AND THEY'RE
VERY POPULAR.
AND IT'S A NEW INITIATIVE THAT
WE'VE INTRODUCED JUST IN THE
LAST COUPLE OF YEARS AND IT'S A
GROWING... THERE'S GROWING
DEMAND FOR THAT KIND OF SERVICE.
IT IS SURPRISING, THE DIGITAL
DIVIDE IS A REAL ISSUE, AND
ENSURING DIGITAL INCLUSION AT
THE PUBLIC LIBRARY IS VERY
IMPORTANT, AND NOT JUST FOR THE
EVERYDAY TECHNOLOGIES THAT WE
ALL TAKE FOR GRANTED LIKE WI-FI
AND INTERNET, BUT ALSO THE
EMERGING TECHNOLOGIES, LIKE THE
3D PRINTERS AND THE MAC PRO
COMPUTERS AND VIDEO AND EDITING
SOFTWARE AND THE CODING CLASSES.
ALL OF THAT IS IMPORTANT FOR
EVERYONE TO HAVE ACCESS TO.

Steve says YOU KNOW WHAT I JUST
FIGURED OUT?
I READ MORE BOOKS NOW ON THIS THING.

He takes out his smartphone.

Vickery says YES.
A LOT OF PEOPLE DO.

Steve says I DOWNLOAD e-BOOKS
OR EVEN AUDIO BOOKS ON HERE AND
LISTEN TO THE BOOKS ON MY
SMARTPHONE.

Vickery says YES.

Steve says YOU'VE PROBABLY BEEN
DOING THAT FOR A HUNDRED YEARS
BUT I JUST TUNED INTO THAT ABOUT
6 MONTHS AGO.

Vickery says IT'S REALLY BEEN JUST ABOUT
TEN YEARS THAT PUBLIC LIBRARIES
HAVE BEEN ABLE TO MAKE THAT KIND
OF RESOURCE AVAILABLE TO PEOPLE.
BUT I HAVE TO SAY, YOU KNOW,
PHYSICAL BOOKS ARE STILL REALLY
POPULAR AS WELL.

Steve says NO KIDDING.
MAY THEY EVER BE.

Vickery says YES.

Steve says BRIAN, HOW ABOUT
YOU?
e-READERS OR DOWNLOADING, DO
YOU HAVE THAT TECHNOLOGY YET IN
ELGIN COUNTY LIBRARY SYSTEM?

Brian says ABSOLUTELY.
YOU CAN COME IN AND DOWNLOAD
MOVIES, e-BOOKS, MUSIC, AND WE
HAVE A WIDE ARRAY OF SERVICES.
WE ALSO HAVE GREAT PARTNERSHIPS
WITH OUR FRIENDS AT THE TORONTO
PUBLIC LIBRARY SO WE CAN ACCESS
THEIR COLLECTIONS AS WELL.
WE SEE THE TRADITIONAL PRINT
FORMAT IS STILL ALIVE AND STRONG
AND I THINK THAT IS KIND OF...
THE e-READER ERA HAS CRESTED,
IT HAS NOW GONE BACK A LITTLE
BIT AND PEOPLE ARE RETURNING TO
THE TRADITIONAL FORMAT.

Steve says CAROLYN, THERE'S
GOING TO BE SOME OLD-SCHOOL
FOLKS WHO BELIEVE THAT BY
OFFERING THESE KINDS OF
SERVICES, DIGITAL TECHNOLOGY
SERVICES, YOU ARE DECREASING THE
LOVE AFFAIR FOR THE ACTUAL BOOK
AND YOU ARE ENCOURAGING PEOPLE
TO HAVE SHORTER ATTENTION SPANS.
NOW, THAT'S THE ARGUMENT.
WHAT DO YOU SAY TO THAT?

Carolyn says YOU KNOW,
WHAT I SAY TO THAT IS WE'RE JUST
GIVING PEOPLE MORE CHOICES
BECAUSE WE SEE THAT PEOPLE LOVE
STILL TO READ, THEY STILL LOVE
TO ENGAGE WITH A STORY, BUT THEY
WANT TO CHOOSE, YOU KNOW, THEIR
PLATFORM BY WHICH THEY DO IT.
THEY WANT TO EITHER HAVE A BOOK,
AN e-BOOK, AND SOMETIMES THEY
WILL CHOOSE TO READ THE SAME
STORY FROM THREE DIFFERENT
FORMATS WITHIN THE SAME WEEK,
THEY SAY, WHETHER THEY'RE GOING
ON VACATION, TRAVELLING, OR
LYING IN BED AT HOME.
SO IT'S REALLY ALL... IT'S ALL
SUPPORTING READING AND LITERACY
BUT THROUGH DIFFERENT TOOLS.

Steve says I GUESS IF YOU'RE
GOING AWAY TO THE COTTAGE FOR A
MONTH OR SOMETHING LIKE THAT,
IT'S PRETTY HARD TO TAKE 15
BOOKS WITH YOU IN THE SUITCASE,
BUT YOU'D LIKE TO BE ABLE TO
TAKE SOME AND DOWNLOADING THEM
INTO YOUR SMARTPHONE IS THE NEXT
BEST THING; IS THAT RIGHT, CAROLYN?

Carolyn says OF COURSE, YES.
THAT'S VERY MUCH WHAT THE TREND IS.

Steve says BRIAN, YOU WERE SAYING?

Brian says IF I CAN
JUMP IN ON THAT.
OFTEN THESE COTTAGE COMMUNITIES
HAVE LIBRARIES AS WELL AND
PEOPLE WOULD BE SURPRISED AT
WHAT WE HAVE AVAILABLE.
I HAVE A COLLEAGUE IN HALIBURTON
WHO TALKS ABOUT THE USE GOING UP
IN THE SUMMER.
YOU MIGHT BE SURPRISED WHAT YOU
FIND WHEN YOU GET TO THE
COULDN'T.

Steve says GOOD POINT.
THERE'S A BEAUTIFUL LIBRARY ON
MANITOULIN ISLAND WHERE I AM A
FREQUENT VISITOR IN THE SUMMER TIME.
LET'S FINISH ON THIS, VICKERY.
A LOT OF PEOPLE KNOW THAT THE
LIBRARY IS THERE BUT THEY
HAVEN'T WALKED INTO THE LOCAL
BRANCH FOR 20 YEARS FOR WHATEVER
REASON.
THIS IS ONTARIO LIBRARIES WEEK.
SO WHY SHOULD THEY STEP IN NEXT WEEK?

The caption changes to "Let's all go to the library."

Vickery says THEY SHOULD
STEP IN NEXT WEEK BECAUSE IF
THEY HAVEN'T BEEN IN A LIBRARY
FOR A LONG TIME THEY MIGHT BE
SURPRISED BY WHAT THEY FIND.
WE HAVE DIGITAL INNOVATION HUBS
WHERE PEOPLE CAN CREATE CONTENT
AND ENGAGE WITH OTHERS TO LEARN
ABOUT NEW TECHNOLOGIES.
WE HAVE PROGRAMS ON LEARNING ALL
SORTS OF DIFFERENT PARTS OF
WHAT'S GOING ON IN THE WORLD,
DISCUSSIONS ABOUT GLOBAL ISSUES,
WE HAVE FUN TIMES WHERE PEOPLE
CAN GET TOGETHER AND CREATE
THINGS TOGETHER.
BUT ALSO WHERE THEY CAN SIT DOWN
AND DISCUSS A BOOK AS WELL,
WHICH IS A WONDERFUL PART OF IT.
THE OTHER THING ABOUT THE PUBLIC
LIBRARY IS WE'RE AN ACCESSIBLE
PUBLIC SPACE.
PEOPLE LIKE TO BE ALONE TOGETHER
AT THE PUBLIC LIBRARY AS WELL AS
WITH PEOPLE COLLABORATING.
AND I THINK IT'S A REAL HUB IN
THE COMMUNITY AND IT'S A PLACE
WHERE PEOPLE CAN FULFIL THEIR
POTENTIAL, WHATEVER THAT MAY BE.

The caption changes to "Producer: Mark Brosens, @MarkBrosens; Producer: Mary Baxter, @Marybword."

Steve says I LIKE THE WAY YOU
SAID THAT.
THEY LIKE TO BE ALONE TOGETHER.
BRIAN MASSCHAELE AT ELGIN
COUNTY, CAROLYN DOYLE AT THE
LONDON PUBLIC LIBRARY, VICKERY
BOWLES, TORONTO PUBLIC LIBRARY.
GOOD OF ALL OF YOU TO JOIN US ON
TVO TONIGHT.
THANKS SO MUCH.

Vickery says THANK YOU.

Carolyn says THANK YOU.

Brian says THANK YOU.

An animated slate reads "Ontario Hubs. Ontario Hubs are made possible by The Barry and Laurie Green Family Charitable Trust and Goldie Feldman."

Watch: Ontario Hubs: Our Changing Libraries