FAQ

How do I access TVO?

TVO is available in basic packages with cable, satellite and IPTV television service providers across Ontario. For convenience, these are a few:

  • Rogers Cable 2 & HD 580
  • Bell TV 265
  • Bell Fibe TV HD 1209 & SD 209
  • Shaw Direct HD 39 & SD 353

Online:

Over-the-air, in the following communities:

  • Belleville Channel 26
  • Chatham Channel 33
  • Cloyne Channel 44
  • Kitchener Channel 28
  • London Channel 18
  • Ottawa Channel 24
  • Thunder Bay Channel 9
  • Toronto Channel 19
  • Windsor Channel 32

How do I know when a program will air?

TVO's Schedule page offers a monthly guide for download, as well as a daily schedule which will have the most up-to-date information.

Are older programs like Today's Special and Studio 2 available for purchase?

While TVO does not sell copies or DVDs of programming, clips from some of TVO's popular legacy programs are available on TVO's Youtube Archive Playlist

Where can I find your current job postings and submit an application to TVO?

TVO offers a variety of progressive career opportunities and lists current job postings.

Where can I get information about programming submissions to TVO?

TVO acquires and commissions documentaries and documentary series. Producers are asked to prepare and submit a formal proposal. For more information, please see our Documentary Submission Guide.

For submissions to TVOKids, please send materials to:

Marney Malabar
Director, Kids TV
TVO
2180 Yonge Street
Toronto, Ontario
M4T 2T1

Where can I find out more about children's programming at TVO?

Visit TVOKids for online resources that help parents help their kids.

Are tours of TVO available?

TVOKids offers tours for small groups of up to six children accompanied by an adult. Tours include visiting The Space studio and control room, and each tour is approximately 15 - 20 minutes in length. All tours must be arranged in advance by calling TVOKids at 1-800-613-0513 extension 2292 or emailing tvokids@tvo.org. Please note that tours dates vary depending on availability.

How can I send my inquiries to The Agenda With Steve Paikin?

You can send your feedback regarding The Agenda with Steve Paikin to Customer Relations. You can watch episodes of The Agenda, add comments to blog posts written by Steve Paikin and articles by The Agenda's producers, and engage with pre- and post- show discussion among viewers online. You can also follow The Agenda team on Twitter (The Agenda) and Facebook (The Agenda).

Why aren't new episodes of drama series like Midsomer Murders, New Tricks and Heartbeat aired in the summer?

TVO offers new episodes of these series during the fall/winter period, beginning at the end of September through to the end of March, followed by a repeat broadcast of each season through the spring and summer months, providing two opportunities every year to screen these popular programs in prime time.

Why does TVO issue emergency alerts and what should I do?

On March 31, 2015 the Canadian Radio-television and Telecommunications Commission (CRTC) made it mandatory for all broadcasters to issue emergency alerts to the public to warn of dangers to life and property. Emergency alerts are only issued by public officials such as fire marshals, police officers and public health personnel. In the event of an alert please contact emergency management services or refer to your local news channel for more information. Please note that TVO is responsible for distributing the alert but does not have any additional information regarding the content of the emergency alert.

How can I donate to TVO?

For 45 years, TVO has been helping to create a better world through the power of learning. Your donation works immediately to support learning for Ontarians of all ages. Donate now.

How do I learn about TVO's corporate policies and standards?

Read about our journalistic, programming and content standards and other policies.

Where do I e-mail program requests, comments, feedback and suggestions?

Please e-mail Customer Relations at: asktvo@tvo.org